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Lightroom Classic Import not finding files

Forum|Forum|6 years ago
September 29, 2019
5 replies
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Currently using Lightroom Classic 8.4.1 on MacOS Sierra 10.12.6 and import seems to be totally broken for me. I first discovered the issue when attempting to import new photos from my SD card. I then copied the files to my HD manually and tried to import from local disk, which also did not work. Then I attempted to open one of the ARW files with lightroom from finder, which also did not work. Finally, I tried to open a JPG with lightroom and it could not find that file either. In all cases it displays an empty import window with no previews, unchecking don't import suspected duplicates has no effect. I've restarted lightroom and also restarted my computer, neither of which resolved the issue.

Update: Per Just Shoot Me's suggestion to check the destination, I clicked on the destination tab and my images showed back up. Very strange, but happy that this is resolved.

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Correct answer Just Shoot Me

We really need to see a screen shot of the Complete import window.

What are you selecting in the Source section of the import window? Are you importing from a SC card and how is that SD card connected to your computer? Does it show up in Finder? What do you have selected in the Destination section of the import window. Without a proper Destination selected, a Drive and Folder that you user name has Read and WRITE permissions to, no images will show in the main center area of that window.

Please include a screen shot of the import window using the Insert Photos icon in the tool bar of a reply. This icon.

cmgap

Community Expert

Can you open an ARW file in Photoshop?

Just Shoot MeCorrect answer

Legend

We really need to see a screen shot of the Complete import window.

What are you selecting in the Source section of the import window? Are you importing from a SC card and how is that SD card connected to your computer? Does it show up in Finder? What do you have selected in the Destination section of the import window. Without a proper Destination selected, a Drive and Folder that you user name has Read and WRITE permissions to, no images will show in the main center area of that window.

Please include a screen shot of the import window using the Insert Photos icon in the tool bar of a reply. This icon.

jacobs86450710Author

New Participant

Thanks, this was helpful. I clicked on the destination tab, I didn't change anything, but just clicking on the tab and all of a sudden all of my photos showed up in the import. I'm guessing the last update caused the destination's state to be cleared and then when I clicked on that it got fixed.

Geoff the kiwi

Community Expert

Jacobs, I use Image Capture to download to my Mac thrn import into Lightroom from there as there seem to conflicts at times importing.

How are you attempting to import? If you download as I do you can drag the folder you downloaded to onto Lightroom in the dock to start importing.

Finally where do you put the files after importing??

Rob_Cullen

Community Expert

What does "totally broken" mean?

Do you see any error messages?

How are you importing, by [Copy] [Copy as DNG] [Move] [ADD] ?

What Destination folder have you set for the downloads in the Destination Folder?

"Then I attempted to open one of the ARW files with lightroom from finder, which also did not work. Finally, I tried to open a JPG with lightroom and it could not find that file either."

Lightroom does not "OPEN" photo files of any type. It does not open ARW files. It does not open JPG files. Lightroom will only open Catalog files with the filetype suffix of .LRCAT Lightroom can only 'import' photos to show them in the Catalog Library (database).

"In all cases it displays an empty import window with no previews."

What folder on the SD card are you selecting on the SD card?

Do you have a checkmark in [Include sub-folders] in the Source panel?

And in particular-

What is your version of Lightroom-Classic? Check from the Menu: Help>System Info...

What is the exact model of your camera?

Some screen-clips of your import screen might help!

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

Hazardtown

New Participant

Personally I hate using the Import functions in LR, I prefer to use Library/Synchronize Folder which Removes old missing pics and Adds (imports) new photos.

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