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Storm Jay Norman
Participating Frequently
March 3, 2019
Question

Photos NOT syncing from computer to Lightroom Desktop App.

  • March 3, 2019
  • 1 reply
  • 939 views

Adobe support just spent over an hour trying to fix this and then totally ghosted me. They closed the support chat/screenshare and disabled chat support in my account. You guys are POS for that.

More importantly, every time I try to sync my computer folder with new photos I just added in the Lightroom classic desktop app, it gets as far as the "import pop up box" and then just gets hung, anybody else know how to resolve this since apparently Adobe can't?

This topic has been closed for replies.

1 reply

99jon
99jon
Genius
March 3, 2019

There is no import involved if photos have already been added to LR Classic.

Simply create a collection and mark it for sync.

Also ensure sync is enabled under the identity plate (hover top left) and that you have an active internet connection.

S
Storm Jay NormanAuthor
Participating Frequently
March 3, 2019

That is incorrect. I am not syncing a collection to cloud. I am syncing a computer folder within Lightroom under the folders tab, the "Import" dialog comes up, it shows the new photos in the folder that are not synced and you can add/import the photos from there, including adding them to collections.

Just Shoot Me
Just Shoot Me
Legend
March 3, 2019

What Exact version of LR are you using.

1) Lightroom Classic CC, the Traditional version of LR

2) Lightroom CC, the Cloud Centric version of LR.

LR Classic does NOT Sync folders. It syncs Collections to the Web system and Mobile versions of LR CC.

LR CC (Cloud Centric) also do NOT sync folder (AFAIK). It Uploads images imported to it, yet can keep a copy of those images on a hard drive connected to your computer.

So your reference to syncing a folder is incorrect.

That is unless you are talking about syncing files on your computer to some Cloud Storage system and if that is the case then this has Nothing to do with LR or Adobe.

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