LR Mobile for Android crashes when the thumbnail for any Nikon HEIF image is onscreen
- September 3, 2024
- 0 replies
- 96 views
Hardware: Samsung S24 Ultra
OS: Android 14 (One UI 6.1)
LR Mobile version: 9.5.0
Expected result: I can view and edit the HEIF files (or at least LR mobile does not crash)
Actual result: Once the thumbnail for the HEIF image appears on screen when scrolling in the Gallery, the application crashes soon after.
I cannot attach the image file because its format (HEIF, .HIF) does not match any of the accepted file formats. If someone can figure out a way to attach it I am happy to provide the file.
Attached is a view of the application just before it crashes. It crashes less than half a second after the indicated thumbnails come onscreen.
You can get these files from a Nikon Zf, Z6iii, or Z8 with the Tone Mode set to HLG in the SHOOTING menu and any image format setting except RAW only.
I have tried clearing the application's cache, and also uninstalling and reinstalling the application.
