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September 3, 2024
Question

LR Mobile for Android crashes when the thumbnail for any Nikon HEIF image is onscreen

  • September 3, 2024
  • 0 replies
  • 95 views

Hardware: Samsung S24 Ultra

OS: Android 14 (One UI 6.1)

LR Mobile version: 9.5.0

 

Expected result: I can view and edit the HEIF files (or at least LR mobile does not crash)

Actual result: Once the thumbnail for the HEIF image appears on screen when scrolling in the Gallery, the application crashes soon after.

 

I cannot attach the image file because its format (HEIF, .HIF) does not match any of the accepted file formats. If someone can figure out a way to attach it I am happy to provide the file.

 

Attached is a view of the application just before it crashes. It crashes less than half a second after the indicated thumbnails come onscreen.

 

You can get these files from a Nikon Zf, Z6iii, or Z8 with the Tone Mode set to HLG in the SHOOTING menu and any image format setting except RAW only.

 

I have tried clearing the application's cache, and also uninstalling and reinstalling the application.

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