Eye dropper error: Could not use the eye dropper tool because of a program error

Forum|Forum|2 years ago
December 22, 2023
102 replies
35765 views

Hi.

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

I tried reseting preferences, erase them, hidding layers, etc.

Here is a capture of the problem:

macOS

Correct answer Ged_Traynor

@matiasn49219846 it's a known bug in Photoshop

https://community.adobe.com/t5/photoshop-beta-bugs/eye-dropper-error-could-not-use-the-eye-dropper-t...

Show previous replies

M

Max35257528glx5

Participant

seems like its v 25.4.0, is there an update or any idea when there will be one to fix this?

J

Jiraroter

Participating Frequently

Sorry Photoshop Beta is Ok. The problem is 25.4.0 version.

J

Jiraroter

Participating Frequently

Me too.

B

Barrasford-and-Bird-

Inspiring

Seems to be fixed in Beta today

V

Vonaltez

Participant

me too. its so frustating!

M

marketwork.ca

Participant

@adobe. How is this still a problem it's february come on you guys wth. Losing alot of faith in you guys as of late.,

J

JOHN3430940959w1

Participant

have the same issue on v. 25.4.
my colleague who doesn't have photoshop, is having the same issue.
even my cousin without a laptop is having the same issue.
come on, Adobe

matiasn49219846

Participant

I select a color for the Stroke effect with the eyedropper tool. The program does select the color, but still complains about a program error.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not use the eye dropper tool because of a program error.
Stack:
Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b - x86
0 address: 00007FF7CDA8AC76 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF7CDA84A4D base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF7CC4C7588 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
3 address: 00007FF7CC4C68BC base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
4 address: 00007FF7CC4C8E73 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
5 address: 00007FF7C8E6E73E base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
6 address: 00007FF7CC4C8F59 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
7 address: 00007FF7CC4C7770 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
8 address: 00007FF7C88E15AC base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
9 address: 00007FF7C88D98DC base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
10 address: 00007FF7C88D9704 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
11 address: 00007FF7C99ADD51 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
12 address: 00007FF7C99AE40C base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
13 address: 00007FF7C98F73D6 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF7C8F4A0E2 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
15 address: 00007FF7C8F45D7F base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
16 address: 00007FF7C8E72B8A base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
17 address: 00007FF7C8348888 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'GetPluginCount:-1 in n.a.'
18 address: 00007FF7C8467792 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
19 address: 00007FF7CC5227A4 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
20 address: 00007FF7CC5226ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
21 address: 00007FF7CC5226ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
22 address: 00007FF7CC5226ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
23 address: 00007FF7CC5226ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
24 address: 00007FF7CC5226ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
25 address: 00007FF7CC5226ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
26 address: 00007FF7CC5226ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
27 address: 00007FF7C9EBCAA1 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
28 address: 00007FF7C9778E06 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
29 address: 00007FF7C822282D base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
30 address: 00007FF7C838895A base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'GetPluginCount:-1 in n.a.'
31 address: 00007FF7C82389ED base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
32 address: 00007FF7C8239DDA base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
33 address: 00007FF7C8234409 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
34 address: 00007FF7C82603BD base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
35 address: 00007FF7C825EE5B base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
36 address: 00007FF7C825D451 base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
37 address: 00007FFAB9098241 base: 00007FFAB9080000 module name: 'USER32.dll' symbol info: 'DispatchMessageW:-1 in n.a.'
38 address: 00007FFAB9097A8B base: 00007FFAB9080000 module name: 'USER32.dll' symbol info: 'CallWindowProcW:-1 in n.a.'
39 address: 00007FF7C8224EBE base: 00007FF7C7D90000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'