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geekformante
Participant
December 22, 2023
Answered

Eye dropper error: Could not use the eye dropper tool because of a program error

  • December 22, 2023
  • 102 replies
  • 35763 views

Hi.

 

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

 

I tried reseting preferences, erase them, hidding layers, etc.

 

Here is a capture of the problem:

 

 

 

102 replies

xerinzen
Participant
February 2, 2024

I've encountered this stupid bug since 25.4 stable version. Quickest solution I found so far is to roll back to an older version (I'm currently using 25.3)

Participant
February 2, 2024

Oh my, I still encounter this same error!!! I am using Mac. Is there any solution to this annoying problem?

Participant
February 1, 2024

Same for me, started today. Not beta, stable version 25.4.0, Mac. 

Very annoying bug. 

Stas3d2
Participant
February 1, 2024

Very funny that they broke this main feature - both on Mac and Windows 😄

GUNJI!!!
Participant
February 1, 2024

Just started happening to me today! Standard 25.4.0 - Works with beta 25.5
WTH!!!

Matthew A
Inspiring
January 31, 2024

VERY flipping annoying! Please address this as a matter of urgency Adobe, this is a super basic function that has been working fine for years....

Sonoma 14.2.1 (23C71) + PS 25.4

Participant
January 31, 2024

for replication:  select any shape, then try to use dropper tool to select color from screen. The error popup appears and it close the color selection window when click "ok"

Participant
January 31, 2024

Same issue, 25.4.0 "stable" version. Using Mac Sonoma 14.2.1

 

 

 

Participant
January 31, 2024

Chiming in, same issue. Mac, OS 14.2.1 (23C71), PS 25.4.0, has full permissions in OS settings, getting the eyedropper error everyone else is mentioining. 

Participant
January 31, 2024

Same.

 

Just amazing that we're paying so much for this. Apparently our subscription pays for totally unnecessary bolt-ons like the AI nonsense, but the breakage of basic functionality like this. Desperate to move away from Adobe.