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Answered

Eye dropper error: Could not use the eye dropper tool because of a program error

Forum|Forum|2 years ago
December 22, 2023
102 replies
35758 views

Hi.

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

I tried reseting preferences, erase them, hidding layers, etc.

Here is a capture of the problem:

macOS

Correct answer Ged_Traynor

@matiasn49219846 it's a known bug in Photoshop

https://community.adobe.com/t5/photoshop-beta-bugs/eye-dropper-error-could-not-use-the-eye-dropper-t...

Show previous replies

I

Isoneryum

Known Participant

Also just started experiencing this issue in the 24.5 release, not beta. Not consistently an issue, usually only if another window is open, like the colour window. Seems like this has been an issue for over a month, how many people need to flag this for it to be fixed?

V

victorwin85

Participant

Same problem here, and one more problem is missing working tab in full screenmode ver 25.4. Terrible update.

M

Michael30039613fc4h

Participant

Since I noticed nobody posted the obvious solution. Roll back to the previous version. Fixed it for me.
25.4 was having SERIOUS memory leaks for me. 13mb file causing 12GB ram usage.
The memory dropper is the just one of the issues with this new build.

M

Mdentonetc

Known Participant

Yeah. 25 seemed decent for a while, but it's been chugging lately after this latest release with its "performance improvements". I'm back on 24 for now.

Dynamic_Panther5FBC

Participant

Just go to Mac Settings and Give Full Disk Access - close and reopen photoshop, its going to Work 🙂

M

Michael30039613fc4h

Participant

Same issue. Maybe ya know... Fix this?

F

faqihdsg

Participant

LOL

K

KravchiDes

Participant

I love how Adobe can mess with old features when they add some new in a updates.

A

amalyusup

Participant

same problem

Bando

Known Participant

Same problem.
PS 25.4 and Windows 10 latest update.

E

Estuardo Ramos

Participating Frequently

A month after, and I have same problem. Can we directly report this to Adobe ??

lonnyc85144968

Participating Frequently

Adobe doesnt care enough about us to provide a way to report bugs. The best you can hope for is that enough people complain about it here to get them off thier butts to fix things.