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Adobe Photoshop 2021 crash exception="EXCEPTION_ACCESS_VIOLATION"

Forum|Forum|5 years ago
November 5, 2020
7 replies
40666 views

Hi Guys,

this is my very first post and I need help:

Photoshop crashes right after startup. I can't change any settings for troubleshooting.

This is my Setup: Lenovo ThinkPad T470 with intel HD 620, Intel Core i5, 16 GB RAM on Windows 10, latest version.

What I already did:

- Install latest version of Intel Drivers

- Reinstall Photoshop

- reset Settings

- Update OS

Sadly I found nothing on google that works. This is a part of the Logfile:

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC6B5ABF1"

Any Ideas?

Kind regards, Julian

This is the whole file:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<gpu>

</gpu>

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Mini

</dumpType>

</hbLogSessionDllStatus>

</crash>

</crashreport>

Correct answer julians23206869

There's a couple of threads here about crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

This ones for After Effects but they mentioned it fixed the issue for Photoshop as well

https://community.adobe.com/t5/after-effects/application-crashes-on-launch-with-the-error-quot-the-application-was-unable-to-start-correctly/td-p/10367948?page=1

And this one for Photoshop

https://community.adobe.com/t5/photoshop/photoshop-2019-version-20-0-crashes-at-startup/td-p/10062986?page=1

Thank you, Ged.

The solution for me was disabling the graphic driver "Air Display (Microsoft Corporation - WDDM v1.1)" which was shown as a second graphic driver. Photoshop works finde now.

Bigears - Sydney AUS

Participant

G'day Adobe CC 2022 users,

I had the same issue after a recent Adobe CC software update.

Photoshop 2022 started OK but would crash whenever I tried to open any image. I didn't test to see if this issue affected any other CC apps.

The Photoshop crash was reported in a pop-up window (sic):

Error Report for "Adobe Photoshop"
Sorry, an error occurred

I was sorry too! Photoshop closed as soon as I acknowledged the pop-up window.
The error report text file included the line (sic):

After a trying a few other things, I checked my computer drivers (Dell Latitude 5310) and found many of them were several versions out of date, including the video driver (Intel UHD-HD) and BIOS firmware. After updating the drivers and BIOS (through Dell Support website), Photoshop returned to normal operation.

Good luck, be creative 😄

stumblingfalk

Participant

For days and days I have been strugling with this error, popping up a few seconds after Premiere Pro is fully started. All other Adobe apps work fine. Tried everything suggested here and elsewhere. No avail. Eventually even a format c: out of desperation. No go.

Then I tried to start Premiere while being offline. It worked! Turns out an addblocking service I run on my router, blocks some kind of connections Premiere attempts to establish, and when it can't and none of the fallbacks work, it just crashes. Talk about poor design! Also, talk about hyperactive blocklist 😉 This could also probably happen if DNS issues, behind strict company firewalls and so forth.

This is not the cause of this error in every case, but in case someone tries everything and nothng works. Try disconnecting from internet access and see if it makes a difference. If it does, then there is something prohibiting Premiere from talking to these servers.

Here are the adresses that seem to need to be whitelisted/accessible:
beacons.gcp.gvt2.com
beacons.gvt2.com
beacons2.gvt2.com

api.branch.io
api2.branch.io

defaultop4c4jv9udpu

Participant

I was having this problem with indesign and this worked for me too!! thank you so much

chrisp85150466

Participating Frequently

Having exactly the same problem, uninstalled and reinstalled 3-4 times now and still the same problem.
Be bnive if Adobe actually tried to help before I switch to Affinity.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.2" build="20210602.r.242" source="Windows-Client" crashType="n/a">
<time year="2021" month="6" day="14" hour="19" minute="36" second="38" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="5f917e48-9694-4b77-9118-5ab931357662"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16287" machine="Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="2048 MB" caption="AMD Radeon R7 200 Series" description="AMD Radeon R7 200 Series" driverDate="20210413000000.000000-000" driverVersion="27.20.21002.112" videoModeDescription="1600 x 900 x 4294967296 colors" pnpDeviceID="PCI\VEN_1002&DEV_6658&SUBSYS_72601682&REV_00\4&1286464&0&0008" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE7A427BDD">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE7A427BDD" symbolname="clGetPipeInfo"/>
<stackStatement index="1" address="0x00007FFE7A427B79" symbolname="clGetPipeInfo"/>
<stackStatement index="2" address="0x00007FFE7A3F5807" symbolname="clGetPipeInfo"/>
<stackStatement index="3" address="0x00007FFE7A3E49F0" symbolname="clGetPipeInfo"/>
<stackStatement index="4" address="0x00007FFE7A3A91AD" symbolname="clGetPipeInfo"/>
<stackStatement index="5" address="0x00007FFE7A39909A" symbolname="clGetPipeInfo"/>
<stackStatement index="6" address="0x00007FFE7A3B8EC9" symbolname="clGetPipeInfo"/>
<stackStatement index="7" address="0x00007FFEC5D17034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFEC76A2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000002C298888800"/>
<register name="RCX" value="0x000002C2B43D6FD8"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000002"/>
<register name="RDI" value="0x0000000000002000"/>
<register name="RSP" value="0x000000F872EFF990"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFE7A427BDD"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

JJMack

Community Expert

The failure seems to be in

<binaryImage start="0x00007FFE7A0F0000" end="0x00007FFE7E5B5000" path="amdocl64.dll"/>

JJMack

defaultyg7ky6jhsq9s

Participant

I also have the same problem. Photoshop quits and the crash report shows <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE540409C0">

I think it has to do with the user rights. There were updates for the PCs from IT before. I think they also made changes to the user profiles.

I find the tips in the community strange to turn off the UAC. What is the UAC for? To protect the system.
One should ask Adobe if it is not possible to program applications so that they work even with restricted rights. Restricted rights for users are not uncommon and turning off UAC is not a good idea. I will try to beg the admins for higher rights.

Translated with www.DeepL.com/Translator (free version)

VladislavStoilov

Known Participant

I have tested everything. I have turned off the UAC. I have checked all permission on my personal computer. I have spent so many hours with the support team of Adobe. And after all the bug is still here.

s15199d

Inspiring

Support had me rollback to 22.3 and that worked. Said 22.4+ requires a GPU with a minimum benchscore of 2000. My Intel UHD 620 benchmarks at 1050.

VladislavStoilov

Known Participant

I am having excactly the same crash report and I changed all my hardware in attempt ti fix that, but without a success. The problem is coming from Photoshop.

I do not have any second gpu driver to dissable it.

I do not have any plugins.

The Adobe's Support can not resolve that and they are only losing your time with 3 hours sessions accessing your computer and even making the system more crashing.

I am really dissapointed from Adobe I am thinking to stop my payment subscription and to start use another software for photo editing.

Anonymous

I have exactly the same Problem with Photoshop, is there a solution?

My crash-report

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<gpu>

</gpu>

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Mini

</dumpType>

</hbLogSessionDllStatus>

</crash>

de869b1c-75a7-487e-97c8-c9c7ada912f8

</sessionId>

</crashreport>

Diyar5C51

Participant

we faced the same issue recently under domain enviroment, all possible solutions been applied without success, the only way worked for us is to downgrade Photoshop to the previous version and that solved the issue beside disabling the autoupdate feature till this issue get fixed in the new release as i hope.

dimah0D4D

Participant

Hello ;

I wanted to share my sollution, I deleted all the files in folder plugins , C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins

It was one of the plugins causing the crash, I could have deleted the plugins one by one but I was in hurry.

Hope that will help somone .

Anonymous

Can you check Windows event viewer in the application log for errors relating to Photoshop.exe

julians23206869Author

Participant

Hi,

thank you for your fast reply. Unfortunately there is no event about Photoshop in the event viewer. Forgot to write that in the first post.

Kind regards, Julian

Anonymous

There's a couple of threads here about crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

This ones for After Effects but they mentioned it fixed the issue for Photoshop as well

https://community.adobe.com/t5/after-effects/application-crashes-on-launch-with-the-error-quot-the-application-was-unable-to-start-correctly/td-p/10367948?page=1

And this one for Photoshop

https://community.adobe.com/t5/photoshop/photoshop-2019-version-20-0-crashes-at-startup/td-p/10062986?page=1

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