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Nickolaus32261157mtr2
Participant
September 13, 2023
Answered

GenAI - This Feature is not available

  • September 13, 2023
  • 10 replies
  • 12185 views

I am on version 25.0 public release and generative features will now work and have the same error.

    Correct answer CShubert

    @George31217456br15 

    Adobe has limited access to the generative fill and generative expand features to customers with a valid subscription to a plan that includes Photoshop ( Creative Cloud, Single app or Photography plan).

     

    Potential customers can try Photoshop and the generative features by signing up for a 7 day trial here - https://www.adobe.com/downloads.html 

    If you believe that you have are incorrectly receiving the above error and qualify to use the generative features, please contact technical support.

     

    10 replies

    F
    Fung Hei Chun322211372bwm
    Participating Frequently
    September 27, 2023

    we have many users met this problem

    https://community.adobe.com/t5/photoshop-beta-discussions/this-feature-is-not-available/m-p/14109278...

     

     

    but no one can solve or answer our problem, I'm very dissatisfied

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      September 29, 2023

      Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
      https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

       

      Is your GPU up to the task? (Help > GPU Compatibility)

      Which exact Photoshop version are you using? 

      What are the image’s Color Mode and bit depth? 

      F
      Fung Hei Chun322211372bwm
      Participating Frequently
      September 29, 2023

      Please see our original post in the top

      one of the reply from Adobe member said it is the permissions problem

      Just tell me ask our Admin Staff. But all of our Admin staff don't know how to fix it. 

      All of us installed Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

      we asked the question long time, no one respone us

      G
      George31217456br15
      Participant
      September 15, 2023

      What about users on mac? that they don't have windows firewall

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        September 15, 2023

        Please see this:

        Firewall forbids me to use generative fill - Adobe Support Community - 13948288

        P: Generative fill could not be used due to connec... - Adobe Support Community - 13822035

         

        Please try also to reset the preferences of Photoshop using the steps described here:

        https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

        Please backup your settings before resetting the preferences. You can check:

        https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

         

        It this doesn't also help try to reinstall Photoshop.

         

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
          G
          George31217456br15
          Participant
          September 15, 2023

          I did but nothing changed

            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            September 15, 2023

            Try to logout from the Creative Dektop Client and relogin with the Adobe ID that you've used for the subscription.

             

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
              G
              George31217456br15
              Participant
              September 15, 2023

              My subscription is valid.

                J
                Jose300548802iib
                Participant
                September 15, 2023

                Hi, I'm a legit subcriber to the adobe services (all applications) and I also lost the access to the generative fill and expand features since the new update. It sasys "the feature is not available"


                I have this problem both with the new released phosothop v25 and with the photoshop beta APP. Until now, i was using the generative fill feature with photoshop beta without any problem.

                I will contact the customer support as well,
                Jose

                 

                  CShubert
                  Community Manager
                  CShubertCommunity ManagerCorrect answer
                  Community Manager
                  September 14, 2023

                  @George31217456br15 

                  Adobe has limited access to the generative fill and generative expand features to customers with a valid subscription to a plan that includes Photoshop ( Creative Cloud, Single app or Photography plan).

                   

                  Potential customers can try Photoshop and the generative features by signing up for a 7 day trial here - https://www.adobe.com/downloads.html 

                  If you believe that you have are incorrectly receiving the above error and qualify to use the generative features, please contact technical support.

                   

                    G
                    George31217456br15
                    Participant
                    September 14, 2023

                    I've just updated to PS 25.0 and i experience exactly the same issue, both with Generative Fill and Generative Expand.

                      CShubert
                      Community Manager
                      CShubertCommunity Manager
                      Community Manager
                      September 13, 2023

                      Hi @Nickolaus32261157mtr2 we moved this post here since you are talking about the public release of Ps 25.0.

                      Could you share more about what your workflow was, what steps you did when you saw this error, any screenshots, etc?

                       

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