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PaulCWilliams
Participating Frequently
Oct 21, 2024 1:33 AM UTC
Question

Generative AI fail - "We've encountered an issue and can't complete...." when background is black

I use a macbook pro, OS version 15.0.1.

Adobe Photoshop 26..0.0

 

In adobe, when i try to do an AI generative fill i get the error messag "We've encountered an issue and can't complete your request at this time. Please try again later."

 

I tried a different internet connection, still no luck.

It's been like this for two days - since the last update.

 

Thanks.

    15 replies

    Hpwhite11
    Hpwhite11
    Participant
    May 6, 2026 10:04 PM UTC

    This has been happening to me non stop for the past couple of days and is driving me crazy. I understand the community guidelines message however it doesnt seem to be working at all. I edit photos for a men’s clothing brand and the problem is persisting even when there are not shots of models.

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Feb 4, 2025 2:17 PM UTC

    2/04/2024 - please go to https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-202502040006-photoshop-generative-fill-and-generative-expand-not-working/idc-p/15132022/page/4#M118307

     

    for current updates regarding server issues.

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    Leroy5E61
    Participant
    Feb 4, 2025 1:03 PM UTC

    It seems this might be a general issue a number of users are encountering at the moment. 

    This looks like it's on Abode's end. Update of the fonctionality ?! not sure but i would suggest giving them a little time for it to be resolved. 

    (  i have tried re-installing PS Beta with older versions , same issue. ) 

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    sara_van5016
    Participant
    Feb 4, 2025 12:59 PM UTC

     I have same here

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    Leroy5E61
    Participant
    Feb 4, 2025 12:54 PM UTC

    have you recently updated for PS beta ? 

     

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    Leroy5E61
    Participant
    Feb 4, 2025 12:53 PM UTC

    same for me in the last couple of days

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    ManjotSingh
    ManjotSingh
    Participating Frequently
    Feb 4, 2025 12:16 PM UTC


    I am facing issue, it was okay yesterday , but it is giving issue today 

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      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      Nov 26, 2024 5:28 PM UTC

      @PaulCWilliams I'll edit your bug title to reflect that new info

      Dave

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        PaulCWilliamsAuthor
        Participating Frequently
        Nov 26, 2024 5:06 PM UTC

        On this end, the generative fill is not working on a flat black background (#000000), but if you raise it to #050505 the generative AI works.

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        PaulCWilliamsAuthor
        Participating Frequently
        Nov 26, 2024 5:02 PM UTC

        I resolvd this (sort of). 

        It won't do generative fills on a totally black background (#000000) but if you nudge it up just a tad above black (#050505) it works fine every time.

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