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ps01
Participant
Jul 30, 2024 5:50 AM UTC
Answered

Generative fill

I am unable to use generative ai since morning. It keep propmt error saying "we're facing an issue now" 

 

    Kevin Stohlmeyer
    Kevin StohlmeyerCorrect answer
    Community Expert
    Feb 4, 2025 2:10 PM UTC

    2/04/2024 - please go to https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-202502040006-photoshop-generative-fill-and-generative-expand-not-working/idc-p/15132022/page/4#M118307

     

    for current updates regarding server issues.

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    81 replies

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    CaSMITH22
    Inspiring
    Jul 31, 2024 11:25 PM UTC

    Same issue. Please help.

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      Thanh Phong379957109g6c
      Participant
      Jul 31, 2024 6:32 AM UTC

      Hi team, 

       

      My Generative Fill suddenly stopped working a few weeks ago, after performing perfectly before this point. It gives this error: 

      I get the same error for Generative expand.

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        CaSMITH22
        Inspiring
        Jul 31, 2024 11:24 PM UTC

        I have the same issue. Just started this week. Following.

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        Steven22217771pvt4
        Participant
        Dec 3, 2024 10:15 PM UTC

        Very Random, but I stopped playing music on my Youtube tab and it started working. I thought since it uses the internet, maybe most of the signal was being used up elsewhere. I have no idea if this will work for others (if you are using your internet in different tabs) but this worked for me.

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        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        Jul 30, 2024 6:48 PM UTC

        @ps01 @Sameer K there is a major issue reported at https://status.adobe.com/

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          Lena35488841k1pg
          Participant
          Jul 30, 2024 10:05 PM UTC

          @Kevin Stohlmeyer @ps01 @Sameer K experiencing the same issue since yesterday 7/29 and still on going. What's the major issue affecting the generative AI tool? It's not working in photoshop 2024, adobe express, and photoshop web.

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          CaSMITH22
          Inspiring
          Jul 31, 2024 11:38 PM UTC

          @Sameer K 

          Same issue. I'm on a M2 mac that is managed by my organization's IT department, on an enterprise Adobe account. Was using generative AI and expand tool on a regular basis. Noticed a couple days ago was getting error on desktop version (orange). Just tried photoshop web, getting similar error (blue). I'm thinking I need to contact my IT department to get things whitelisted?

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          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          Jul 30, 2024 5:51 PM UTC

          Hey, @ps01. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I found an active subscription in one of the 3 profiles in your account.

           

          Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted. If it is an individual machine, try to reset the firewall to the default settings & check if that helps.


          You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

           

          Thanks!
          Sameer K

          (Use '@mention' to tag me when you reply)

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