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ps01
Participant
Jul 30, 2024 5:50 AM UTC
Answered

Generative fill

I am unable to use generative ai since morning. It keep propmt error saying "we're facing an issue now" 

 

    Kevin Stohlmeyer
    Kevin StohlmeyerCorrect answer
    Community Expert
    Feb 4, 2025 2:10 PM UTC

    2/04/2024 - please go to https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-202502040006-photoshop-generative-fill-and-generative-expand-not-working/idc-p/15132022/page/4#M118307

     

    for current updates regarding server issues.

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    81 replies

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    Kim24568488alzc
    Participant
    Dec 3, 2024 10:42 PM UTC

    This has been going since about 7am and it's almost 3pm now PST. I've been thhhhhhhiiiiisssss close to chucking my Mac and then felt bad for the Mac because it's not its fault that Adobe is slowly making my lose my mind. 

     

    Fingers crossed they get this fixed fast. I'm in a bad spot if not.

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      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      Dec 3, 2024 10:50 PM UTC

      Not sure if its helpful but the Firefly site appears to be unaffected. You may be able to use the Generative Fill function ("inpaint") to remove or add selective areas. Also the Remove tool seems to still work as well.

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      centello
      Participant
      Dec 3, 2024 10:40 PM UTC

      still same

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      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      Dec 3, 2024 10:33 PM UTC

      Hi all, we're noticing the same on our systems and have escalated with Adobe. Hope to have more information soon. In the meantime I would check status.adobe.com to see if an update comes up.

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        lucianaz89183066
        lucianaz89183066
        Participant
        Dec 3, 2024 10:38 PM UTC

        Same here! Uninstalled, installed, nothing works!! Need a solution asap

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          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          Dec 3, 2024 10:48 PM UTC

          Uninstalling/resintalling will not make a difference - Firefly AI is dependent on server connections, cloud, etc. all online issues nothing to do with anyone's local setup.

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            svetlanal7745529
            Participant
            Dec 3, 2024 9:57 PM UTC

            Same. Not working on any of the computers/laptops, not working on the web version either. Frustrating. 

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              Alex30262756rczt
              Participant
              Dec 3, 2024 9:27 PM UTC

              Same here, not working. Oh what a surprise, I'm crunched for time and Adobe craps out yet again. Really cutting into my career at this point it's unbearable. Considering cancelling at this point, if I even can without having to argue with a service representative. 

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                centello
                Participant
                Dec 3, 2024 8:59 PM UTC

                same

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                  svf1972
                  Participant
                  Dec 3, 2024 8:45 PM UTC

                  I am getting this message as well and can't use generative AI at all. Any updates on this?

                  Translate
                    Vanessa32445659fw1j
                    Participant
                    Dec 3, 2024 8:56 PM UTC

                    I have the same problem! after and right before the update today. No generative AI is working...

                    After every update AI is back to childhood I think...

                    Translate
                    defaultr9yhpdey3v9n
                    Participant
                    Dec 3, 2024 9:41 PM UTC

                    Same here. Didn't have the error until today but all of the sudden it doesn't work with v26.0 and v26.1. I'm relying on it to work. 

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                    Karen_Janes6672
                    Participant
                    Nov 28, 2024 9:10 PM UTC

                    I'm going to cancel my subscription I think, this is ridiculous.

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                      Esaú Ernesto Retoucher
                      Participant
                      Nov 23, 2024 10:18 PM UTC

                      I'm fu... sick of this fu... error, what the fu.. am I paying for? it won't let me do anything!

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                        FEATURIST_com
                        Participant
                        Sep 24, 2024 5:34 PM UTC

                        I have the same problem and I can't generate the image elements and remove this popup .... What should I do?

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                        Kevin Stohlmeyer
                        Community Expert
                        Kevin StohlmeyerCommunity Expert
                        Community Expert
                        Sep 24, 2024 6:11 PM UTC

                        @FEATURIST_com are you an enterprise managed account?

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                        FEATURIST_com
                        Participant
                        Sep 24, 2024 6:17 PM UTC

                        What Is this and where can I find it? Btw. When I generate a picture from a scratch and add a generated element, it works! If I try to work on my own picture, this issue appears.

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