Participant

Answered

Generative fill

Forum|Forum|1 year ago
July 30, 2024
34 replies
33899 views

I am unable to use generative ai since morning. It keep propmt error saying "we're facing an issue now"

macOS

Correct answer Kevin Stohlmeyer

2/04/2024 - please go to https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-202502040006-photoshop-generative-fill-and-generative-expand-not-working/idc-p/15132022/page/4#M118307

for current updates regarding server issues.

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K

Kim24568488alzc

Participant

This has been going since about 7am and it's almost 3pm now PST. I've been thhhhhhhiiiiisssss close to chucking my Mac and then felt bad for the Mac because it's not its fault that Adobe is slowly making my lose my mind.

Fingers crossed they get this fixed fast. I'm in a bad spot if not.

Kevin Stohlmeyer

Community Expert

Not sure if its helpful but the Firefly site appears to be unaffected. You may be able to use the Generative Fill function ("inpaint") to remove or add selective areas. Also the Remove tool seems to still work as well.

C

centello

Participant

still same

Kevin Stohlmeyer

Community Expert

Hi all, we're noticing the same on our systems and have escalated with Adobe. Hope to have more information soon. In the meantime I would check status.adobe.com to see if an update comes up.

lucianaz89183066

Participant

Same here! Uninstalled, installed, nothing works!! Need a solution asap

Kevin Stohlmeyer

Community Expert

Uninstalling/resintalling will not make a difference - Firefly AI is dependent on server connections, cloud, etc. all online issues nothing to do with anyone's local setup.

S

svetlanal7745529

Participant

Same. Not working on any of the computers/laptops, not working on the web version either. Frustrating.

A

Alex30262756rczt

Participant

Same here, not working. Oh what a surprise, I'm crunched for time and Adobe craps out yet again. Really cutting into my career at this point it's unbearable. Considering cancelling at this point, if I even can without having to argue with a service representative.

C

centello

Participant

same

S

svf1972

Participant

I am getting this message as well and can't use generative AI at all. Any updates on this?

V

Vanessa32445659fw1j

Participant

I have the same problem! after and right before the update today. No generative AI is working...

After every update AI is back to childhood I think...

D

defaultr9yhpdey3v9n

Participant

Same here. Didn't have the error until today but all of the sudden it doesn't work with v26.0 and v26.1. I'm relying on it to work.

K

Karen_Janes6672

Participant

I'm going to cancel my subscription I think, this is ridiculous.

E

Esaú Ernesto Retoucher

Participant

I'm fu... sick of this fu... error, what the fu.. am I paying for? it won't let me do anything!

F

FEATURIST_com

Participant

I have the same problem and I can't generate the image elements and remove this popup .... What should I do?

Kevin Stohlmeyer

Community Expert

@FEATURIST_com are you an enterprise managed account?

F

FEATURIST_com

Participant

What Is this and where can I find it? Btw. When I generate a picture from a scratch and add a generated element, it works! If I try to work on my own picture, this issue appears.

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