Participant

Answered

P: Photoshop 24.3 Strobes in Black and White when Opening files

Forum|Forum|2 years ago
March 13, 2023
200 replies
504693 views

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

Correct answer Ged_Traynor

@Elisa29995820fb2q go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

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Duck Man

Participating Frequently

Hi Everyone - hope you are all well.

I have a problem. When I open a PSD and or a JPG and or a PSD file in Photoshop the file seems to load OK except that I get a flashing white screen in the Photoshop screen. I can still see Photoshop but cannoth work on any files. This is happening on my main computer only. My laptop with Photoshop is working perfectly. I uninstallled Photoshop from my computer and then re-installed it and still have the same problem. I am sure that I had the graphics card updated about 5 to 6 months ago.

Please can anyone help with this problem.

Thank you in advance for any help and advice you can give.

Take care out there.

Cheers.

Jeff.

Kevin Stohlmeyer

Community Expert

Hi @Duck Man Start by resetting your Photoshop preferences manually. Note: Reinstalling does not automatically reset them so you could be installing over bad preference files:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

If that does not resolve then go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”.

Duck Man

Participating Frequently

Hi Kevin

Hope you are well.

Thanks so much for your help and advice, I reset all preferances and tried PS but still had the strobing problem so I took your advice and reset the native canvas's and all is working fin now.

Sorry for the delay in replying, just a lot going on at the mo and only just got the chance to sit at my desktop and solve the problem, with yourt advice, Cheers.

Jeff.

S

sandra abt

Participant

PS 2023 won't import or open. t's just a blinking white screen

M

mehmeti56456051

Participant

Same here...

M

M2493821223ne

Participant

I had the Photoshop 24.3 version installed, after working fine with it before, one day I couldn't open files nor create new ones as the canvas screen had a very rapid, black and white flashing. I was able to fix it by installing a later version.

Ged_Traynor

Community Expert

@M2493821223ne enable this option in preferences and restart Photoshop

C

carla25295823ua44

Participant

No Desktop, ao abrir qualquer arquivo a tela só fica branca piscando. Achei até que fosse placa de vídeo, mas aí testei com outra placa e continuou e tb no Ilustrator não acontece esse erro. Ou seja, é do PS. Só consegui trabalhar a hora que baixei versões anteriores.

Kevin Stohlmeyer

Community Expert

Hi @carla25295823ua44

Try resetting your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

If that does not resolve then go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”.

L

Landii

Participant

This is a very serious issue - it is not good enough to say sorry. I suffer from photosenitivity and having experienced this issue it has made me sick. Thankfully the OLD GPU preferences fixes the problem, but such a serious fault should never have occured. It is putting peoples health at risk, it could trigger a epileptic siezure. Adobe please make sure your users are protected and safe guarded.

kglad

Community Expert

@Landii

these are user-to-user forums.

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

P

Pozsa Jozsef

Participant

Hello Experts
Tegnap frissítettem a Photoshopot v24.3-ra, azóta bármit megnyitok, a fájlból semmi nem látszik a munkaterületen, csak feketén-fehéren villog. Ha mozgatom az egeret, gyorsabban villog. Hogyan lehet ezt a hibát kijavítani?
Köszönöm

Ged_Traynor

Community Expert

@Pozsa Jozsef enable this option in preferences and restart Photoshop

J

J2C

Participant

Bonjour

Depuis ce matin lorsque j'ouvre photoshop avec une photo mon ecran "espace de travail ou se trouve la photo" clignote en noir et blanc non stop la photo ne s'intalle pas !!! mon gpu est à jour !!!

que faire ? merci de votre aide

bien cordialement, Jean-Claude

Ged_Traynor

Community Expert

@J2C enable this option in preferences and restart Photoshop

F

FatherBob1955

Participant

I foolishly assumed that when Photoshop issued a bug fix it would return the Rulers functionality. Instead is renders both versions totally non-functional. Both versions simply reapidly flicker a totally white canvas.

I have tried Editing in Photoshop from within Lightroom.

I have rebooted by pc and opened only Photoshop and then atttempted to open a previously created psd.

I then tried to open a single jpg.

All three attempts ended with a strobe-light effect of the flickering white canvas area. The tools and menus are visible but no photo.

The has rendered Photoshop as totally non-functional. It cannot be used for any purpose.

Thanks, Adobe, for the stab in the back during the height of busy season!

kglad

Community Expert

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

======••=======
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

visual_multitalent0D44

Participant

Estou com Problemas desde da ultima Atualização do PSfotoshop

quando vou passa a foto ela não a tela fica Piscando em preto e branco, Poderia me ajudar Por Favor

ja tem uns dias que estar assim, não consigo Trabalhar desse jeito que estar

kglad

Community Expert

open photoshop preferences>technology preview>check "disable native canvas"

restart photosh

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

M

Mnsh1444

Participant

I cannot use photoshop

فيديو_واتساب_بتاريخ_1444-09-05_في_23-45-04.zip

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