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loremi
Participant
July 5, 2024
Question

P: Remove Tool missing on Windows ARM

  • July 5, 2024
  • 32 replies
  • 5058 views

I'm using Photoshop 25.9.1 on one of the newly released copilot+ PC with SnapDrag. So far the software is working fine but I can not find "remove tool" anywhere. Is this a bug or that feature has not been yet ported on ARM?

 

This is the menu displayed at the moment:

 

    32 replies

    Show previous replies
    M
    maurits_4655
    Participating Frequently
    January 29, 2025

    Hello!

     

    Can you please update us on a timeline as to when this is being added? It's an extremely important feature we are paying for and have no access to. Please.

      H
      Hartman Benzon Media
      Participant
      January 27, 2025

      Couldn't agree more and this feels like false advertising. Even the updates say the feature is in there but it's never in the program while on ARM.

        dnbnc
        dnbnc
        Participating Frequently
        January 24, 2025

        I can't believe it. How can you disable this useful feature on ARM computers. I'm paying a subscription for an incomplete software.

          M
          maurits_4655
          Participating Frequently
          November 18, 2024

          Hello Sameer

           

          Any idea when this will finally be supported? This is really important for everyone's workflow.

            J
            Joseph38057343i59p
            Participating Frequently
            October 25, 2024

            I am also curious about a timeline for use with ARM machines. 

              J
              Joseph38057343i59p
              Participating Frequently
              October 21, 2024

              The remove tool is missing in both the BETA and the regular version of Photoshop. 

               

              Photoshop 26+

              Windows ARM (Snapdragon)

              I have uninstalled both completely and it is still missing upon reinstall.

                CShubert
                Community Manager
                CShubertCommunity Manager
                Community Manager
                October 21, 2024

                Hi @Joseph38057343i59p we see you have an EDU account, please make sure your IT Admin is not blocking the update or any feature(s)

                 

                https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

                 

                Thanks,

                Cory - Photoshop Product Manager

                J
                Joseph38057343i59p
                Participating Frequently
                October 21, 2024

                Hello,

                Just for my own knowledge, should the tools be available on a Windows ARM machine? I can access them on other PCs, but not the Windows ARM machine.

                Joey


                [personal information removed as per forum guidelines]

                H
                Hartman Benzon Media
                Participant
                October 18, 2024

                Do you have an estimated timeline? Im loving this computer for work on the road but the remove tool has become essential. 

                  Sameer K
                  Community Manager
                  Sameer KCommunity Manager
                  Community Manager
                  October 2, 2024

                  Hi All! 

                   

                  Sorry for the trouble. The current iteration of the Remove tool is unavailable on ARM-based Windows Devices. 

                  So, this is expected behavior for now. 


                  Thanks!
                  Sameer K

                    A
                    atomic-jackie
                    Participant
                    November 4, 2025

                    When is it "expected" to behave like it does on all of the other computers? This known bug has been out there for some time now and would be great to be able to use all of the great new features you all are releasing! Very frustrating - I could understand if we were on some old machine that isn't capable of handling the requests but more and more windows machines will have ARM processors - what will it take to get a fix for us?!? 

                      David Nicho
                      David Nicho
                      Participating Frequently
                      November 5, 2025

                      You are absolutely right! I'm so pissed off with Adobe not taking action in fixing this. What are they expecting? Microsoft, Samsung, Lenovo and many many more brands are selling laptops and computers based on ARM proccessors. This is not stopping. It's time for Adobe to adapt or die.

                      Christian_Forrer
                      Christian_Forrer
                      Participant
                      July 13, 2024

                      The remove tool is not available in the ARM version of Photoshop. I have it on my x86 computer, where it appears in the toolbar, but it's absent in both the regular and beta ARM versions. As the original poster mentioned, this is not related to resetting the toolbar; the tool simply isn't there.

                        Christian_Forrer
                        Christian_Forrer
                        Participant
                        September 20, 2024

                        I am wondering if the issue raised by another user a while ago has been resolved (see link to thread below).

                        The remove tool is not available on ARM computers. It's not hidden as part of a workspace setting or anything (see screenshot below). I am fairly convinced that it has to do with the Photoshop version on new ARM devices, as highlighted by other users. On my standard Windows computer (which I also have), the tool is visible and works fine.

                        I would like to know if this issue has been acknowledged or is being handled. Thank you!

                         

                        Re: Windows ARM - "remove tool" missing - Adobe Community - 14720719

                         

                          Christian_Forrer
                          Christian_Forrer
                          Participant
                          September 21, 2024

                          BTW - for the tech team:

                          • Photoshop Version: 26.0 beta (issue also present in non-beta and prior beta versions)
                          • System Type: 64-bit OS, ARM-based processor
                          • Windows Version: Windows 11 Home - 24H2
                          • OS Build: 26100.1742
                          • Processor: Snapdragon X 12-core X1E80100 @ 3.40 GHz 3.42 GHz
                          ​
                          Ged_Traynor
                          Community Expert
                          Ged_TraynorCommunity Expert
                          Community Expert
                          July 5, 2024

                          @loremi this is the only info I can find about running Photoshop on Copilot+ PCs, it should be compatible according to the article

                          https://helpx.adobe.com/ie/download-install/kb/arm-processors.html

                          Maybe try resetting the Photoshop preferences

                          https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
                          Remember to back up your settings before doing the preference reset
                          https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

                           

                          If that doesn't help, try contacting Adobe support, type agent in the chatbot to speak to a real person

                          Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
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