Participant

Question

P: Remove Tool missing on Windows ARM

Forum|Forum|1 year ago
July 5, 2024
40 replies
5338 views

I'm using Photoshop 25.9.1 on one of the newly released copilot+ PC with SnapDrag. So far the software is working fine but I can not find "remove tool" anywhere. Is this a bug or that feature has not been yet ported on ARM?

This is the menu displayed at the moment:

Windows

Show previous replies

S

smart_aurora5081

Participant

After talking on the online chat, Harshit recommended submitting this on here.

After hours of searching why I was missing features within Photoshop, I found that the reason is because my device has a Windows ARM Processor. So far the features I've wanted to try out and realised I am missing are the remove tool and the remove distractions tool. Turns out they are within the web-based version which I can access on my Windows ARM Processor device, but they are not within the app version for my device.

Adobe currently has no date to add these features in for Windows ARM Processor devices, so I'd like to push that this is looked into and a development released which has this functionality. I specifically purchased my device for photo editing and not having full Photoshop functionality totally undermines why I bought the device and have the Adobe subscription...

PLEASE develope this for us Windows ARM Processor device users!

Thanks.

M

maurits_4655

Participating Frequently

Hello Sameer

Any idea when this will finally be supported? This is really important for everyone's workflow.

J

Joseph38057343i59p

Participating Frequently

I am also curious about a timeline for use with ARM machines.

J

Joseph38057343i59p

Participating Frequently

The remove tool is missing in both the BETA and the regular version of Photoshop.

Photoshop 26+

Windows ARM (Snapdragon)

I have uninstalled both completely and it is still missing upon reinstall.

CShubert

Community Manager

Hi @Joseph38057343i59p we see you have an EDU account, please make sure your IT Admin is not blocking the update or any feature(s)

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

Thanks,

Cory - Photoshop Product Manager

J

Joseph38057343i59p

Participating Frequently

Hello,

Just for my own knowledge, should the tools be available on a Windows ARM machine? I can access them on other PCs, but not the Windows ARM machine.

Joey

[personal information removed as per forum guidelines]

H

Hartman Benzon Media

Participant

Do you have an estimated timeline? Im loving this computer for work on the road but the remove tool has become essential.

Sameer K

Community Manager

Hi All!

Sorry for the trouble. The current iteration of the Remove tool is unavailable on ARM-based Windows Devices.

So, this is expected behavior for now.

Thanks!
Sameer K

A

atomic-jackie

Participant

When is it "expected" to behave like it does on all of the other computers? This known bug has been out there for some time now and would be great to be able to use all of the great new features you all are releasing! Very frustrating - I could understand if we were on some old machine that isn't capable of handling the requests but more and more windows machines will have ARM processors - what will it take to get a fix for us?!?

David Nicho

Participating Frequently

You are absolutely right! I'm so pissed off with Adobe not taking action in fixing this. What are they expecting? Microsoft, Samsung, Lenovo and many many more brands are selling laptops and computers based on ARM proccessors. This is not stopping. It's time for Adobe to adapt or die.

Christian_Forrer

Participant

The remove tool is not available in the ARM version of Photoshop. I have it on my x86 computer, where it appears in the toolbar, but it's absent in both the regular and beta ARM versions. As the original poster mentioned, this is not related to resetting the toolbar; the tool simply isn't there.

Christian_Forrer

Participant

I am wondering if the issue raised by another user a while ago has been resolved (see link to thread below).

The remove tool is not available on ARM computers. It's not hidden as part of a workspace setting or anything (see screenshot below). I am fairly convinced that it has to do with the Photoshop version on new ARM devices, as highlighted by other users. On my standard Windows computer (which I also have), the tool is visible and works fine.

I would like to know if this issue has been acknowledged or is being handled. Thank you!

Re: Windows ARM - "remove tool" missing - Adobe Community - 14720719

Christian_Forrer

Participant

BTW - for the tech team:

Photoshop Version: 26.0 beta (issue also present in non-beta and prior beta versions)
System Type: 64-bit OS, ARM-based processor
Windows Version: Windows 11 Home - 24H2
OS Build: 26100.1742
Processor: Snapdragon X 12-core X1E80100 @ 3.40 GHz 3.42 GHz

Ged_Traynor

Community Expert

@loremi this is the only info I can find about running Photoshop on Copilot+ PCs, it should be compatible according to the article

https://helpx.adobe.com/ie/download-install/kb/arm-processors.html

Maybe try resetting the Photoshop preferences

https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, try contacting Adobe support, type agent in the chatbot to speak to a real person

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show
Twitter: @AdobeCare https://twitter.com/AdobeCare

L

loremiAuthor

Participant

Nope, I don't see it listed 😞