Hi everyone,I’m experiencing a recurring issue where Photoshop 2026 (Windows) consistently crashes about 5 minutes after launching. The app starts normally, I can begin working, but then it either freezes or closes unexpectedly.I checked the logs and found several repeated errors that seem related to Adobe services rather than a direct Photoshop crash. The most frequent messages include:“User Signed Out” “There is no valid user profile to get an access token” “Error fetching IMS access token” “CCXProcess timed out” “Failed to get data from CCXProcess” “Unable to find user in api.json”I have also attached two log files for reference in case they help identify the issue more precisely.What I have already tried:Clearing cache Clearing preferences Checking for updates of my GPUThe issue still persists. Any help would be greatly appreciated.Thank you in advance.

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.Please decribe your issure also more detailed.What you’re trying to do and which result you’reexpected?Describe the steps you’re doing so we can try to reproduce. Do you every time the same or similar steps before PS crashes?Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.Do you have send the crash report(s) to Adobe?Due to the different error messages I would try a complete and clean reinstallation of the Adobe applications by following the steps below:Backup all personal data, like templates, presets, catalog(s) etc.Uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlUninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlClean your computer of CC files per http://www.adobe.com/support/contact/cscleanertool.htmlRestart your computer (don't skip this)Reinstall the CC desktop app, https://www.adobe.com/creativecloud/desktop-app.htmlUse the desktop app to install your cc programs/trialsRestore your personal data.If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

A

a_b5603

Participant

Answered

Photoshop keeps closing after ~5 minutes

Forum|Forum|30 days ago
July 1, 2026
11 replies
425 views

Hi everyone,

I’m experiencing a recurring issue where Photoshop 2026 (Windows) consistently crashes about 5 minutes after launching. The app starts normally, I can begin working, but then it either freezes or closes unexpectedly.

I checked the logs and found several repeated errors that seem related to Adobe services rather than a direct Photoshop crash. The most frequent messages include:

“User Signed Out”
“There is no valid user profile to get an access token”
“Error fetching IMS access token”
“CCXProcess timed out”
“Failed to get data from CCXProcess”
“Unable to find user in api.json”

I have also attached two log files for reference in case they help identify the issue more precisely.

What I have already tried:

Clearing cache
Clearing preferences
Checking for updates of my GPU

The issue still persists. Any help would be greatly appreciated.

Thank you in advance.

UXPLogs_2026-07-01_16-40-03_401587.txt

UXPLogs_2026-06-30_18-20-44_892733.txt

Correct answer AxelMatt

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Please decribe your issure also more detailed.

What you’re trying to do and which result you’re expected? Describe the steps you’re doing so we can try to reproduce. Do you every time the same or similar steps before PS crashes?

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

Do you have send the crash report(s) to Adobe?

Due to the different error messages I would try a complete and clean reinstallation of the Adobe applications by following the steps below:

Backup all personal data, like templates, presets, catalog(s) etc.
Uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
Uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Clean your computer of CC files per http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (don't skip this)
Reinstall the CC desktop app, https://www.adobe.com/creativecloud/desktop-app.html
Use the desktop app to install your cc programs/trials
Restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

Ged_Traynor

Community Expert

“Reloaded PS 2026 by running Autorun.exe”

Not sure where you downloaded Photoshop from considering you don’t have the Creative Cloud app installed, but Photoshop is not installed via an autorun.exe, you’re also using Photoshop version 27.0.0, the most recent version is 27.8, so I don’t think the links posted by @D Fosse will be applicable to you

D Fosse

Community Expert

No, absolutely not. Good catch, @Ged_Traynor

D Fosse

Community Expert

A few people have reported similar crashing issues recently. Here’s three:

https://community.adobe.com/bug-reports-711/photoshop-27-8-crashes-when-opening-jpg-png-files-1630603

https://community.adobe.com/bug%2Dreports%2D711/photoshop%2Dcloses%2Ddue%2Dto%2Dstack%2Doverflow%2Derror%2D2026%2D1630247

https://community.adobe.com/questions-712/photoshop-keeps-closing-after-5-minutes-1630230

Considering all these, the way it looks to me, there’s a bona fide bug in Photoshop connected to licensing. These threads should possibly be merged.

Peru Bob

Community Expert

Was there a Windows update around the time the problem started?

Do you have any third party plugins installed?

E

Evans_Design

Participant

I've been told that there was a Windows update in June which has caused problems for PS 2026. Thank you Microsoft! What are they doing to sort it? I have carried out a system restore, but I don't think I could go back far enough, so PS still crashing, and now my Google Chrome is not working. More thanks Microsoft - they have wasted hours of my time and caused loads of frustration.

Ged_Traynor

Community Expert

@Evans_Design can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

E

Evans_Design

Participant

The program has been working fine for a few months but has suddenly started crashing (momentary freezes, then closes) for no apparent reason. I have tried all the fixes (each in turn) that I have found on line, but to no avail:

Turning off all programs while PS in use
Checking no background Adobe processes running
Resetting preferences
Updating graphics car driver
Unchecking multithreaded compositing & GPU compositing
Switching off ‘Use graphics processor’
Adjusting memory usage - set at 70% (17185 MB available to PS)
Clearing cache
Checking sufficient scratch disk space
Disabling 3rd party add-ons

I have a reasonable PC (AMD Ryzen 5 7600 6-Core Processor (3.80 GHz), 32 GB RAM, NVIDIA GeForce RTX 4060 Ti (8 GB RAM), 2.3 TB of free space on 4.5 TB hard drive, Windows 11 Home v25H2 - 64-bit operating system, x64-based processor). I do not have Adobe Creative Cloud installed, and no auto cloud backup being used. The History States, Cache Levels and Cache Tile Size are all at the defaults (50; 4; and 1028K).

I’m at a loss on how to solve - any suggestions, please?

A

ANNAI RSV

Participant

The same thing happened to me also. My configuration of pc Device name   SAAI-PC
Processor   Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz (2.90 GHz)
Installed RAM   16.0 GB (15.9 GB usable)
Graphics card   NVIDIA GeForce RTX 3050 (8 GB)
Storage   589 GB of 1.36 TB used
System type   64-bit operating system, x64-based processor
Pen and touch   Pen support.

I have uninstalled all adobe applications except acrobat pro and Adobe creative cloud (I just repaired it) And clean installed Photoshop and restarted. While opening screen itself it freezes and closed.

Suggest a remedy for this.

Thanks in advance.

A

AxelMatt

Community Expert

@ANNAI RSV Sytem Info? - See my post below

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

A

AxelMatt

Correct answer

Community Expert

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Please decribe your issure also more detailed.

What you’re trying to do and which result you’re expected? Describe the steps you’re doing so we can try to reproduce. Do you every time the same or similar steps before PS crashes?

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

Do you have send the crash report(s) to Adobe?

Due to the different error messages I would try a complete and clean reinstallation of the Adobe applications by following the steps below:

Backup all personal data, like templates, presets, catalog(s) etc.
Uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
Uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Clean your computer of CC files per http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (don't skip this)
Reinstall the CC desktop app, https://www.adobe.com/creativecloud/desktop-app.html
Use the desktop app to install your cc programs/trials
Restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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