Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247981 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    S
    Sabrina26539230w8gc
    Participant
    October 11, 2022

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF6E4992F43 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6E2A9F06C base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6E2A9E729 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6E1F774E4 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6E1F773A9 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6E1F771A9 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6E1F8537D base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6E2AE0055 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6E2AE2E07 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6E2AE285A base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6E2AC27C9 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6E042B5E8 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6E042B686 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6E041EF2F base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6E04358A1 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6E0712B6F base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6E0421846 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6E068C3D2 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFCDCC47034 base: 0x00007FFCDCC30000 module name: 'KERNEL32.DLL' symbol: n.a.:-1 in n.a.
    19 address: 0x00007FFCDCDE26A1 base: 0x00007FFCDCD90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    F
    frankie22697240n7nj
    Participant
    October 8, 2022

    Cannot open a jpg file

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF61BDE2F43 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF619EEF06C base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF619EEE729 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6193C74E4 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6193C73A9 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6193C71A9 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6193D537D base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF619F30055 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF619F32E07 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF619F3285A base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF619F127C9 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF61787B5E8 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF61787B686 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF61786EF2F base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6178858A1 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF617B62B6F base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF617871846 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF617ADC3D2 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF904BB54E0 base: 0x00007FF904BA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF90594485B base: 0x00007FF905940000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    Jovan26473558kcle
    Participant
    October 6, 2022

    All of a sudden my photoshop stopped recognizing my files as being up-to-date, (I have the latest version of PS).

     

    I keep getting the error: This document contains unknown data which will be discarded to keep layers editable. To preserve the origional appearance instead, choose Flatten to load composite data as a flattened image.

    So then after I keep my layers, it converts all my shapes into rasterized images with vector vector masks. Then it won't let me add or remove a stroke on my shapes that it is now defaulting too. Please help!

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x10e92cea0 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010e92cedc Adobe Photoshop 2022 + 90980060'
    1 address: 0x10c0a8664 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010c0a8664 Adobe Photoshop 2022 + 48494180'
    2 address: 0x10c0a88b1 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010c0a88b1 Adobe Photoshop 2022 + 48494769'
    3 address: 0x10c0a6a05 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010c0a6a05 Adobe Photoshop 2022 + 48486917'
    4 address: 0x10c0a699e base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010c0a699e Adobe Photoshop 2022 + 48486814'
    5 address: 0x10c0a96b9 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010c0a96b9 Adobe Photoshop 2022 + 48498361'
    6 address: 0x10c0a96fc base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010c0a96fc Adobe Photoshop 2022 + 48498428'
    7 address: 0x10c0aadc2 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010c0aadc2 Adobe Photoshop 2022 + 48504258'
    8 address: 0x10c0ab520 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010c0ab520 Adobe Photoshop 2022 + 48506144'
    9 address: 0x10968e255 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010968e255 Adobe Photoshop 2022 + 4346453'
    10 address: 0x10c0bf421 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010c0bf421 Adobe Photoshop 2022 + 48587809'
    11 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    12 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    13 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    14 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    15 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    16 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    17 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    18 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    19 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    20 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
    21 address: 0x10c0cbf6f base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010c0cbf6f Adobe Photoshop 2022 + 48639855'
    22 address: 0x10f1623e8 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x000000010f1623e8 Adobe Photoshop 2022 + 99587048'
    23 address: 0x10c08905a base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x000000010c08905a Adobe Photoshop 2022 + 48365658'
    24 address: 0x10b176ba7 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x000000010b176ba7 Adobe Photoshop 2022 + 32562087'
    25 address: 0x10c086e4a base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x000000010c086e4a Adobe Photoshop 2022 + 48356938'
    26 address: 0x10bf7de47 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '26 Adobe Photoshop 2022 0x000000010bf7de47 Adobe Photoshop 2022 + 47271495'
    27 address: 0x10bf7eb96 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '27 Adobe Photoshop 2022 0x000000010bf7eb96 Adobe Photoshop 2022 + 47274902'
    28 address: 0x7ff817ec4bc1 base: 0x7ff817c88000 module name: 'AppKit' symbol info: '28 AppKit 0x00007ff817ec4bc1 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4859'
    29 address: 0x7ff817e38d7e base: 0x7ff817c88000 module name: 'AppKit' symbol info: '29 AppKit 0x00007ff817e38d7e -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2582'
    30 address: 0x7ff817e3814e base: 0x7ff817c88000 module name: 'AppKit' symbol info: '30 AppKit 0x00007ff817e3814e -[NSWindow(NSEventRouting) sendEvent:] + 352'
    31 address: 0x116549d45 base: 0x1164cc000 module name: 'AdobeOwl' symbol info: '31 AdobeOwl 0x0000000116549d45 AdobeOwl + 515397'
    32 address: 0x7ff817e36524 base: 0x7ff817c88000 module name: 'AppKit' symbol info: '32 AppKit 0x00007ff817e36524 -[NSApplication(NSEvent) sendEvent:] + 352'
    33 address: 0x10bf8ff89 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '33 Adobe Photoshop 2022 0x000000010bf8ff89 Adobe Photoshop 2022 + 47345545'
    34 address: 0x10bf90cd5 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '34 Adobe Photoshop 2022 0x000000010bf90cd5 Adobe Photoshop 2022 + 47348949'
    35 address: 0x7ff8180ef18b base: 0x7ff817c88000 module name: 'AppKit' symbol info: '35 AppKit 0x00007ff8180ef18b -[NSApplication _handleEvent:] + 65'
    36 address: 0x7ff817cb7d3e base: 0x7ff817c88000 module name: 'AppKit' symbol info: '36 AppKit 0x00007ff817cb7d3e -[NSApplication run] + 623'
    37 address: 0x10bf91882 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '37 Adobe Photoshop 2022 0x000000010bf91882 Adobe Photoshop 2022 + 47351938'
    38 address: 0x10bf94076 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '38 Adobe Photoshop 2022 0x000000010bf94076 Adobe Photoshop 2022 + 47362166'
    39 address: 0x10c08b31c base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '39 Adobe Photoshop 2022 0x000000010c08b31c Adobe Photoshop 2022 + 48374556'
    40 address: 0x10f152f4a base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '40 Adobe Photoshop 2022 0x000000010f152f4a Adobe Photoshop 2022 + 99524426'
    41 address: 0x10926bb78 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '41 Adobe Photoshop 2022 0x000000010926bb78 Adobe Photoshop 2022 + 11128'
    42 address: 0x12151652e module name: '<unknown module>' symbol info: '42 dyld 0x000000012151652e start + 462'

     

    T
    Tampa Dude
    Participant
    October 6, 2022

    I can reproduce this either trying to open a RAW file, or get the same error for Camera RAW when trying a JPG. Camera RAW has been unusuable for me for literally 10 months. I've posted to the board more than once and performed every printed Adobe support instruction. I can get Camera RAW 13.1 to work correctly, but upon the next update of Photoshop, the issue repeats itself all over.

    ==============

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF6ACCA2F43 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6AADAF06C base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6AADAE729 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6AA2874E4 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6AA2873A9 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6AA2871A9 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6AA29537D base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6AADF0055 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6AADF2E07 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6AADF285A base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6AADD27C9 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6A873B5E8 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6A873B686 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6A872EF2F base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6A87458A1 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6A8A22B6F base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6A8731846 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6A899C3D2 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFD439C244D base: 0x00007FFD439B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFD4426DF78 base: 0x00007FFD44210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    MARCOS LEANDR26458466c1ya
    Participant
    October 6, 2022

    Photoshop Error information
    Code: -1
    Text: porque ha habido un error de programa
    Message: No se ha podido cumplir porque ha habido un error de programa.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF6680C2F43 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6661CF06C base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6661CE729 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6656A74E4 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6656A73A9 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6656A71A9 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6656B537D base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF666210055 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF666212E07 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF66621285A base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6661F27C9 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF663B5B5E8 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF663B5B686 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF663B4EF2F base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF663B658A1 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF663E42B6F base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF663B51846 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF663DBC3D2 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFE3C7B7034 base: 0x00007FFE3C7A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFE3CA026A1 base: 0x00007FFE3C9B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    H
    herrlucas
    Participant
    October 3, 2022

    I've got this problem on Photoshop 23.5.1

     

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF711072F43 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF70F17F06C base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF70F17E729 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF70E6574E4 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF70E6573A9 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF70E6571A9 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF70E66537D base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF70F1C0055 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF70F1C2E07 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF70F1C285A base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF70F1A27C9 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF70CB0B5E8 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF70CB0B686 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF70CAFEF2F base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF70CB158A1 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF70CDF2B6F base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF70CB01846 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF70CD6C3D2 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFA15FB7034 base: 0x00007FFA15FA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFA166426A1 base: 0x00007FFA165F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    MEGAN26371452alaq
    Participant
    September 30, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF60A272F43 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF60837F06C base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF60837E729 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6078574E4 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6078573A9 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6078571A9 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF60786537D base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6083C0055 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6083C2E07 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6083C285A base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6083A27C9 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF605D0B5E8 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF605D0B686 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF605CFEF2F base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF605D158A1 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF605FF2B6F base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF605D01846 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF605F6C3D2 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFFE6617034 base: 0x00007FFFE6600000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFFE84C26A1 base: 0x00007FFFE8470000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    V
    VelasQuiche
    Participant
    September 30, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Brightness/Contrast command because of a program error.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x114f13ea0 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000114f13edc Adobe Photoshop 2022 + 90980060'
    1 address: 0x11268f664 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000011268f664 Adobe Photoshop 2022 + 48494180'
    2 address: 0x11268f8b1 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000011268f8b1 Adobe Photoshop 2022 + 48494769'
    3 address: 0x11268da05 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000011268da05 Adobe Photoshop 2022 + 48486917'
    4 address: 0x11268d99e base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000011268d99e Adobe Photoshop 2022 + 48486814'
    5 address: 0x1126906b9 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x00000001126906b9 Adobe Photoshop 2022 + 48498361'
    6 address: 0x1126906fc base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001126906fc Adobe Photoshop 2022 + 48498428'
    7 address: 0x11146bdfa base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000011146bdfa Adobe Photoshop 2022 + 29474298'
    8 address: 0x110cd6a9c base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000110cd6a9c Adobe Photoshop 2022 + 21523100'
    9 address: 0x111772282 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000111772282 Adobe Photoshop 2022 + 32645762'
    10 address: 0x111c2036b base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000111c2036b Adobe Photoshop 2022 + 37553003'
    11 address: 0x1119270cf base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001119270cf Adobe Photoshop 2022 + 34435279'
    12 address: 0x11192808d base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000011192808d Adobe Photoshop 2022 + 34439309'
    13 address: 0x1125d05cd base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001125d05cd Adobe Photoshop 2022 + 47711693'
    14 address: 0x1125bf691 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x00000001125bf691 Adobe Photoshop 2022 + 47642257'
    15 address: 0x11268786b base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x000000011268786b Adobe Photoshop 2022 + 48461931'
    16 address: 0x1126719c8 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001126719c8 Adobe Photoshop 2022 + 48372168'
    17 address: 0x112671ada base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000112671ada Adobe Photoshop 2022 + 48372442'
    18 address: 0x112577d50 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000112577d50 Adobe Photoshop 2022 + 47349072'
    19 address: 0x7ff81976618b base: 0x7ff8192ff000 module name: 'AppKit' symbol info: '19 AppKit 0x00007ff81976618b -[NSApplication _handleEvent:] + 65'
    20 address: 0x7ff81932ed3e base: 0x7ff8192ff000 module name: 'AppKit' symbol info: '20 AppKit 0x00007ff81932ed3e -[NSApplication run] + 623'
    21 address: 0x112578882 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x0000000112578882 Adobe Photoshop 2022 + 47351938'
    22 address: 0x11257b076 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x000000011257b076 Adobe Photoshop 2022 + 47362166'
    23 address: 0x11267231c base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x000000011267231c Adobe Photoshop 2022 + 48374556'
    24 address: 0x115739f4a base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x0000000115739f4a Adobe Photoshop 2022 + 99524426'
    25 address: 0x10f852b78 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x000000010f852b78 Adobe Photoshop 2022 + 11128'
    26 address: 0x11e34e52e module name: '<unknown module>' symbol info: '26 dyld 0x000000011e34e52e start + 462'

     

    B
    boshi_
    Participant
    September 28, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Tilt-Shift command because of a program error.
    Stack:

     

    H
    Hasnene G
    Participant
    September 27, 2022

    Hi there,

     

    I am unable to open a file in Photoshop, and having the following error when running the Error Diagnostic Plugin:

    Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0	address: 0x104e00c90	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '0   Adobe Photoshop 2022                0x0000000104e00cc0 Adobe Photoshop 2022 + 81448128'
1	address: 0x102906520	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '1   Adobe Photoshop 2022                0x0000000102906520 Adobe Photoshop 2022 + 42673440'
2	address: 0x102906760	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '2   Adobe Photoshop 2022                0x0000000102906760 Adobe Photoshop 2022 + 42674016'
3	address: 0x1055c6a40	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '3   Adobe Photoshop 2022                0x00000001055c6a40 Adobe Photoshop 2022 + 89598528'
4	address: 0x1055c6a1c	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '4   Adobe Photoshop 2022                0x00000001055c6a1c Adobe Photoshop 2022 + 89598492'
5	address: 0x1055c6a10	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '5   Adobe Photoshop 2022                0x00000001055c6a10 Adobe Photoshop 2022 + 89598480'
6	address: 0x1055c6a04	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '6   Adobe Photoshop 2022                0x00000001055c6a04 Adobe Photoshop 2022 + 89598468'
7	address: 0x1055c6980	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '7   Adobe Photoshop 2022                0x00000001055c6980 Adobe Photoshop 2022 + 89598336'
8	address: 0x102903d60	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '8   Adobe Photoshop 2022                0x0000000102903d60 Adobe Photoshop 2022 + 42663264'
9	address: 0x102901b1c	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '9   Adobe Photoshop 2022                0x0000000102901b1c Adobe Photoshop 2022 + 42654492'
10	address: 0x1028ff580	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '10  Adobe Photoshop 2022                0x00000001028ff580 Adobe Photoshop 2022 + 42644864'
11	address: 0x1028e98a8	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '11  Adobe Photoshop 2022                0x00000001028e98a8 Adobe Photoshop 2022 + 42555560'
12	address: 0x1028e99d4	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '12  Adobe Photoshop 2022                0x00000001028e99d4 Adobe Photoshop 2022 + 42555860'
13	address: 0x1027f6018	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '13  Adobe Photoshop 2022                0x00000001027f6018 Adobe Photoshop 2022 + 41558040'
14	address: 0x1bc5b30f4	base: 0x1bc149000	module name: 'AppKit'	symbol info: '14  AppKit                              0x00000001bc5b30f4 -[NSApplication _handleEvent:] + 76'
15	address: 0x1bc17b008	base: 0x1bc149000	module name: 'AppKit'	symbol info: '15  AppKit                              0x00000001bc17b008 -[NSApplication run] + 636'
16	address: 0x1027f6aa8	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '16  Adobe Photoshop 2022                0x00000001027f6aa8 Adobe Photoshop 2022 + 41560744'
17	address: 0x1027f91d8	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '17  Adobe Photoshop 2022                0x00000001027f91d8 Adobe Photoshop 2022 + 41570776'
18	address: 0x1028ea240	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '18  Adobe Photoshop 2022                0x00000001028ea240 Adobe Photoshop 2022 + 42558016'
19	address: 0x10551d2cc	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '19  Adobe Photoshop 2022                0x000000010551d2cc Adobe Photoshop 2022 + 88904396'
20	address: 0x100056c74	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '20  Adobe Photoshop 2022                0x0000000100056c74 Adobe Photoshop 2022 + 11380'
21	address: 0x1094bd08c	module name: '<unknown module>'	symbol info: '21  dyld                                0x00000001094bd08c start + 520'

     

    Can anyone help please?

    thanks,

    Hasnene

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices