Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247973 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    D
    Daniele253231168uz1
    Participant
    September 26, 2022

    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF6FFDB2F43 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6FDEBF06C base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6FDEBE729 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6FD3974E4 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6FD3973A9 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6FD3971A9 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6FD3A537D base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6FDF00055 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6FDF02E07 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6FDF0285A base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6FDEE27C9 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6FB84B5E8 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6FB84B686 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6FB83F808 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6FB8558A1 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6FBB32B6F base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6FB841846 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6FBAAC3D2 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF8083154E0 base: 0x00007FF808300000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF80942485B base: 0x00007FF809420000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    Pam_SA
    Participant
    September 22, 2022

    Got an error trying to open a jpeg file.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    J
    Jack5DD1
    Participant
    September 22, 2022

    Recently Photoshop has taken a turn on me. When using the text tool and transforming shapes, the graphics display becomes basic, almost like there is no graphics accelertation from my GPU. Hopefully this error info will help identify it.

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF7884C2F43 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7865CF06C base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7865CE729 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF785AA74E4 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF785AA73A9 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF785AA71A9 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF785AB537D base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF786610055 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF786612E07 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF78661285A base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7865F27C9 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF783F5B5E8 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF783F5B686 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF783F4EF2F base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF783F658A1 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF784242B6F base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF783F51846 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7841BC3D2 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFC793B7034 base: 0x00007FFC793A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFC79BA26A1 base: 0x00007FFC79B50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    L
    Lucas Araújo
    Participant
    September 22, 2022

    De tempos em tempos meu photoshop da um bug absurdo quando salvo o arquivo, ae ele fecha sozinho e desliga o meu PC. Mas em raras ocasiões como dessa vez ele fecha o arquivo, desliga o PC e quando tento abrir o arquivo de novo ele dar esse erro:

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF782D42F43 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF780E4F06C base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF780E4E729 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7803274E4 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7803273A9 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7803271A9 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF78033537D base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF780E90055 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF780E92E07 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF780E9285A base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF780E727C9 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF77E7DB5E8 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF77E7DB686 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF77E7CEF2F base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF77E7E58A1 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF77EAC2B6F base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF77E7D1846 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF77EA3C3D2 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFFF3997034 base: 0x00007FFFF3980000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFFF3D826A1 base: 0x00007FFFF3D30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    R
    Reparto262216372zat
    Participant
    September 21, 2022

    Hi,
    This is my error message, I need help!

     

    Photoshop Error information

    Code: -1

    Text: poiché si è verificato un errore del programma

    Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.

    Stack:

    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1

    0 address: 0x10b7336e0 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010b73371c Adobe Photoshop 2022 + 85272348'

    1 address: 0x1091c9b24 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x00000001091c9b24 Adobe Photoshop 2022 + 46041892'

    2 address: 0x1091c9d71 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x00000001091c9d71 Adobe Photoshop 2022 + 46042481'

    3 address: 0x10bf7cab3 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010bf7cab3 Adobe Photoshop 2022 + 93960883'

    4 address: 0x10bf7ca89 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010bf7ca89 Adobe Photoshop 2022 + 93960841'

    5 address: 0x10bf7ca79 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010bf7ca79 Adobe Photoshop 2022 + 93960825'

    6 address: 0x10bf7ca69 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010bf7ca69 Adobe Photoshop 2022 + 93960809'

    7 address: 0x10bf7ca2d base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010bf7ca2d Adobe Photoshop 2022 + 93960749'

    8 address: 0x1091c68db base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x00000001091c68db Adobe Photoshop 2022 + 46029019'

    9 address: 0x1091c4615 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x00000001091c4615 Adobe Photoshop 2022 + 46020117'

    10 address: 0x1091c1d71 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x00000001091c1d71 Adobe Photoshop 2022 + 46009713'

    11 address: 0x1091abfc8 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x00000001091abfc8 Adobe Photoshop 2022 + 45920200'

    12 address: 0x1091ac0d4 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x00000001091ac0d4 Adobe Photoshop 2022 + 45920468'

    13 address: 0x1090ab240 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x00000001090ab240 Adobe Photoshop 2022 + 44868160'

    14 address: 0x127b6b635 base: 0x127acb000 module name: 'Spaces' symbol info: '14  Spaces                              0x0000000127b6b635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

    15 address: 0x7ff81dcb959b base: 0x7ff81d852000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81dcb959b -[NSApplication _handleEvent:] + 65'

    16 address: 0x7ff81d881f8e base: 0x7ff81d852000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007ff81d881f8e -[NSApplication run] + 623'

    17 address: 0x1090abd42 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x00000001090abd42 Adobe Photoshop 2022 + 44870978'

    18 address: 0x1090ae5b6 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x00000001090ae5b6 Adobe Photoshop 2022 + 44881334'

    19 address: 0x1091ac8cc base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x00000001091ac8cc Adobe Photoshop 2022 + 45922508'

    20 address: 0x10bec4309 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x000000010bec4309 Adobe Photoshop 2022 + 93205257'

    21 address: 0x1065e72fd base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '21  Adobe Photoshop 2022                0x00000001065e72fd Adobe Photoshop 2022 + 25341'

    22 address: 0x1185d751e module name: '<unknown module>' symbol info: '22  dyld                                0x00000001185d751e start + 462'

     

    A
    Anonymous
    September 20, 2022

    Moin,

    habe seit neusten den Fehler bei Photoshop 2022.

     

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x00007FF6822A2F43 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6803AF06C base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6803AE729 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF67F8874E4 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF67F8873A9 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF67F8871A9 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF67F89537D base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6803F0055 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6803F2E07 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6803F285A base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6803D27C9 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF67DD3B5E8 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF67DD3B686 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF67DD2EF2F base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF67DD458A1 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF67E022B6F base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF67DD31846 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF67DF9C3D2 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFC520B54E0 base: 0x00007FFC520A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFC53A0485B base: 0x00007FFC53A00000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    O
    Oliwia2617510086ct
    Participant
    September 18, 2022

    Photoshop Error information
    Code: -1
    Text: ponieważ wystąpił błąd programu
    Message: Nie można wykonać polecenia, ponieważ wystąpił błąd programu.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x00007FF61C630562 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF61A9A0654 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF61A99FB29 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF619DCF644 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF619DCF0D1 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF619DCF171 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF619DCF0F1 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF619DDB60D base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF61A9E6C65 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF61A9E98E8 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF61A9E942B base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF61A9C42D9 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6183B1C19 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6183B1CB6 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6183A5229 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6183BC181 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF618671902 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6183A7C7E base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF618608542 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF818317034 base: 0x00007FF818300000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF819C026A1 base: 0x00007FF819BB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    jonathanc9652127
    jonathanc9652127
    Participant
    September 15, 2022

    Some time in the past couple of months something changed and I cannot print from Photoshop - I can still print from Lightroom Classic. I have followed all the pertinent instructions including re-install.

    Photoshop Error information
    Code: -30870
    Text: because of a program error
    Message: Could not print “1-Bedroom-08272022_170929.jpg” because of a program error.
    Stack:
    Adobe Photoshop 23.5.1 20220907.r.724 5600b96
    0 address: 0x107573ea0 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000107573edc Adobe Photoshop 2022 + 90980060'
    1 address: 0x104cef664 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000104cef664 Adobe Photoshop 2022 + 48494180'
    2 address: 0x104cef8b1 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000104cef8b1 Adobe Photoshop 2022 + 48494769'
    3 address: 0x104ceda05 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000104ceda05 Adobe Photoshop 2022 + 48486917'
    4 address: 0x102a96f0b base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000102a96f0b Adobe Photoshop 2022 + 12480267'
    5 address: 0x102a966c1 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000102a966c1 Adobe Photoshop 2022 + 12478145'
    6 address: 0x1048a3e79 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001048a3e79 Adobe Photoshop 2022 + 43990649'
    7 address: 0x104c305cd base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000104c305cd Adobe Photoshop 2022 + 47711693'
    8 address: 0x104c1f691 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000104c1f691 Adobe Photoshop 2022 + 47642257'
    9 address: 0x104ce786b base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000104ce786b Adobe Photoshop 2022 + 48461931'
    10 address: 0x104cd19c8 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000104cd19c8 Adobe Photoshop 2022 + 48372168'
    11 address: 0x104cd1ada base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000104cd1ada Adobe Photoshop 2022 + 48372442'
    12 address: 0x104bd7d50 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000104bd7d50 Adobe Photoshop 2022 + 47349072'
    13 address: 0x7ff812a0818b base: 0x7ff8125a1000 module name: 'AppKit' symbol info: '13 AppKit 0x00007ff812a0818b -[NSApplication _handleEvent:] + 65'
    14 address: 0x7ff8125d0d3e base: 0x7ff8125a1000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff8125d0d3e -[NSApplication run] + 623'
    15 address: 0x104bd8882 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x0000000104bd8882 Adobe Photoshop 2022 + 47351938'
    16 address: 0x104bdb076 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000104bdb076 Adobe Photoshop 2022 + 47362166'
    17 address: 0x104cd231c base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000104cd231c Adobe Photoshop 2022 + 48374556'
    18 address: 0x107d99f4a base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000107d99f4a Adobe Photoshop 2022 + 99524426'
    19 address: 0x101eb2b78 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000101eb2b78 Adobe Photoshop 2022 + 11128'
    20 address: 0x11096152e module name: '<unknown module>' symbol info: '20 dyld 0x000000011096152e start + 462'

     

    의철신35408160
    의철신35408160
    Participant
    September 15, 2022

    I have an error to use a font 'Vid's Norse' by text tool

    This font works well on the photoshop of my another PC 

     

     

    --------------------

     

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF75C03E903 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF75A1CC70C base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF75A1CBDC9 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7596DB234 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7596DAD69 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7596DAB69 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7596E8DDD base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF75A20CDA5 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF75A20FB57 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF75A20F5AA base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF75A1EFE69 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF757BBE6C8 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF757BBE766 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF757BB1FBF base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF757BC8981 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF757E8B5EC base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF757BB48C9 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF757E19E72 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFD72117034 base: 0x00007FFD72100000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFD72762651 base: 0x00007FFD72710000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    H
    Hartpics
    Participant
    September 9, 2022

    Photoshop has quit printing. Here is the error:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not print “2022a SMC Pricelist 09_08_2022.jpg” because of a program error.
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x00007FF77604E3D3 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77415A82C base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF774159EE9 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77415BC8A base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7725BA5FC base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7725BAA6B base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7738CBC27 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7741C25D1 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7741C1DA5 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF77419E01A base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77417DF89 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF771AEB5E8 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF771AEB686 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF771ADF808 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF771AF58A1 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF771DCE69F base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF771AE1846 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF771D46FC2 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF9BB127034 base: 0x00007FF9BB110000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF9BC642651 base: 0x00007FF9BC5F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices