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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247970 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    B
    Brittany26026293zwy7
    Participant
    September 8, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x00007FF762DBE3D3 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF760ECA82C base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF760EC9EE9 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7603A2C64 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7603A2B29 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7603A2929 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7603B0AFD base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF760F0B815 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF760F0E5C7 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF760F0E01A base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF760EEDF89 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF75E85B5E8 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF75E85B686 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF75E84EF2F base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF75E8658A1 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF75EB3E69F base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF75E851846 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF75EAB6FC2 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF803FE54E0 base: 0x00007FF803FD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF80544485B base: 0x00007FF805440000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    E
    Elijah26025525lb63
    Participant
    September 8, 2022

    I was trying to use the square select items tool and this is what I got with the plugin

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x00007FF69FC2E3D3 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF69DD3A82C base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF69DD39EE9 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF69D212C64 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF69D212B29 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF69D212929 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF69D220AFD base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF69DD7B815 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF69DD7E5C7 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF69DD7E01A base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF69DD5DF89 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF69B6CB5E8 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF69B6CB686 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF69B6BEF2F base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF69B6D58A1 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF69B9AE69F base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF69B6C1846 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF69B926FC2 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF86C7054E0 base: 0x00007FF86C6F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF86E66485B base: 0x00007FF86E660000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    sj4231
    Participant
    September 7, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x00007FF7D29EE3D3 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7D0AFA82C base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7D0AF9EE9 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7CFFD2C64 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7CFFD2B29 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7CFFD2929 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7CFFE0AFD base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7D0B3B815 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7D0B3E5C7 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7D0B3E01A base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7D0B1DF89 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7CE48B5E8 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7CE48B686 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7CE47EF2F base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7CE4958A1 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7CE76E69F base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7CE481846 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7CE6E6FC2 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFC8E6354E0 base: 0x00007FFC8E620000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFC8EFC485B base: 0x00007FFC8EFC0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    R
    rumst01
    Participant
    September 7, 2022

    I just started having this error:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x00007FF678A6E3D3 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF676B7A82C base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF676B79EE9 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF676052C64 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF676052B29 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF676052929 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF676060AFD base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF676BBB815 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF676BBE5C7 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF676BBE01A base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF676B9DF89 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF67450B5E8 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF67450B686 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6744FEF2F base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6745158A1 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6747EE69F base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF674501846 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF674766FC2 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF9BA927034 base: 0x00007FF9BA910000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF9BC0E2651 base: 0x00007FF9BC090000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    rene Delbar rene.delbar@skynet.be 

    A
    Andrew25925961w0s6
    Participant
    September 2, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF72BE8E903 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF72A01C70C base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF72A01BDC9 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF72952B234 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF72952AD69 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF72952AB69 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF729538DDD base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF72A05CDA5 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF72A05FB57 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF72A05F5AA base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF72A03FE69 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF727A0E6C8 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF727A0E766 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF727A01FBF base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF727A18981 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF727CDB5EC base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF727A048C9 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF727C69E72 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFF53227034 base: 0x00007FFF53210000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFF54F82651 base: 0x00007FFF54F30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    DACSCarvalho
    Participant
    August 30, 2022

    Here is my error:

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x00007FF7E4ADE3D3 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7E2BEA82C base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7E2BE9EE9 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7E20C2C64 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7E20C2B29 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7E20C2929 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7E20D0AFD base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7E2C2B815 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7E2C2E5C7 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7E2C2E01A base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7E2C0DF89 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7E057B5E8 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7E057B686 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7E056EF2F base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7E05858A1 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7E085E69F base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7E0571846 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7E07D6FC2 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFC25D67034 base: 0x00007FFC25D50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFC270A2651 base: 0x00007FFC27050000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    N
    Naveen25853787xcc7
    Participant
    August 29, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF7577C5E22 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF755B9B444 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF755B9A919 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF754FCA434 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF754FC9EC1 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF754FC9F61 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF754FC9EE1 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF754FD647D base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF755BE1A55 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF755BE46D8 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF755BE421B base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF755BBF0C9 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7535ACA69 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7535ACB06 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7535A0079 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7535B6FD1 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF75386C752 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7535A2ACE base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF753803392 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9F82D7034 base: 0x00007FF9F82C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF9F9F42651 base: 0x00007FF9F9EF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    1
    1214みちる
    Participant
    August 24, 2022

    I got this error when I tried to print out from my home printer.

     

     

    Photoshop Error information
    Code: -1
    Text: プログラムエラーです。
    Message: 要求された操作を完了できません。プログラムエラーです。
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x00007FF7D2ACE3D3 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7D0BDA82C base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7D0BD9EE9 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7D00B2C64 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7D00B2B29 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7D00B2929 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7D00C0AFD base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7D0C1B815 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7D0C1E5C7 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7D0C1E01A base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7D0BFDF89 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7CE56B5E8 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7CE56B686 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7CE55EF2F base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7CE5758A1 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7CE84E69F base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7CE561846 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7CE7C6FC2 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFABC4D7034 base: 0x00007FFABC4C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFABDDA2651 base: 0x00007FFABDD50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    dtsa77808068
    Participant
    August 24, 2022

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 23.5.0 20220809.r.669 0e07917

    0              address: 0x00007FF64286E3D3   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

    1              address: 0x00007FF64097A82C   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    2              address: 0x00007FF640979EE9    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    3              address: 0x00007FF63FE52C64    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    4              address: 0x00007FF63FE52B29    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    5              address: 0x00007FF63FE52929    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    6              address: 0x00007FF63FE60AFD   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    7              address: 0x00007FF6409BB815   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    8              address: 0x00007FF6409BE5C7   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    9              address: 0x00007FF6409BE01A   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    10           address: 0x00007FF64099DF89   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    11           address: 0x00007FF63E30B5E8    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    12           address: 0x00007FF63E30B686    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    13           address: 0x00007FF63E2FEF2F    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    14           address: 0x00007FF63E3158A1   base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    15           address: 0x00007FF63E5EE69F    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    16           address: 0x00007FF63E301846    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    17           address: 0x00007FF63E566FC2    base: 0x00007FF63DD10000         module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    18           address: 0x00007FF9B2157034    base: 0x00007FF9B2140000          module name: 'KERNEL32.DLL'    symbol: BaseThreadInitThunk:-1 in n.a.

    19           address: 0x00007FF9B3722651    base: 0x00007FF9B36D0000         module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    I
    insiteful-deevs
    Participant
    August 22, 2022

    Hello,

     

    I have installed 23.5 of Photoshop and am still running into a program error when using the Perspective warp. I have reset my preferences and recreated the file several times. I can apply the perspective warp at 50% scale of the layer but not at  a 2.5% scale. I have tried scaling the layer after the persepctive warp and get the same error. Once I installed the User Diagnostics plugin, I got the program error as before I was even able to start to recreate the error with perspective warp.

     

    Here is the error stack:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.5.0 20220809.r.669 0e07917
    0 address: 0x10a675e90 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010a675ecc Adobe Photoshop 2022 + 90980044'
    1 address: 0x107df4394 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000107df4394 Adobe Photoshop 2022 + 48505748'
    2 address: 0x107df45e1 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000107df45e1 Adobe Photoshop 2022 + 48506337'
    3 address: 0x10af4eda3 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010af4eda3 Adobe Photoshop 2022 + 100257187'
    4 address: 0x10af4ed79 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010af4ed79 Adobe Photoshop 2022 + 100257145'
    5 address: 0x10af4ed69 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010af4ed69 Adobe Photoshop 2022 + 100257129'
    6 address: 0x10af4ed59 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010af4ed59 Adobe Photoshop 2022 + 100257113'
    7 address: 0x10af4ed1d base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010af4ed1d Adobe Photoshop 2022 + 100257053'
    8 address: 0x107df136b base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000107df136b Adobe Photoshop 2022 + 48493419'
    9 address: 0x107deefb5 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000107deefb5 Adobe Photoshop 2022 + 48484277'
    10 address: 0x107dec59b base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000107dec59b Adobe Photoshop 2022 + 48473499'
    11 address: 0x107dd66f8 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000107dd66f8 Adobe Photoshop 2022 + 48383736'
    12 address: 0x107dd680a base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000107dd680a Adobe Photoshop 2022 + 48384010'
    13 address: 0x107cdca80 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000107cdca80 Adobe Photoshop 2022 + 47360640'
    14 address: 0x7ff815f0e18b base: 0x7ff815aa7000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff815f0e18b -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff815ad6d3e base: 0x7ff815aa7000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff815ad6d3e -[NSApplication run] + 623'
    16 address: 0x107cdd5b2 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000107cdd5b2 Adobe Photoshop 2022 + 47363506'
    17 address: 0x107cdfda6 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000107cdfda6 Adobe Photoshop 2022 + 47373734'
    18 address: 0x107dd704c base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000107dd704c Adobe Photoshop 2022 + 48386124'
    19 address: 0x10ae9bf3a base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010ae9bf3a Adobe Photoshop 2022 + 99524410'
    20 address: 0x104fb7938 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000104fb7938 Adobe Photoshop 2022 + 22840'
    21 address: 0x1173b952e module name: '<unknown module>' symbol info: '21 dyld 0x00000001173b952e start + 462'

     

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