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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247969 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    S
    Smatik805
    Participating Frequently
    August 22, 2022

    Hi,
    I am using Photoshop 23.4.1 on a Win 10 (Ryzen9, Nvidia RTX 3090, ...) and I can't open a certain photoshop file on my harddrive. I get the error message " can't open becaue of a program error". I can open all other files except one -  my problem file. It was open when I turned my computer to sleep mode. Win-machines seem to have problems with that and the machine was not wacking up but restarting the whole computer. After opening photoshop it had updated auotmatically to the latest version. I tried everything I found in the **scam email address**-section (downgrading, reinstalling, etc. etc.) but nothing helpded. Still can't open that one file of almost 160 MBs. Thanks for your help.

    Andre

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “cariad_raum01_001.psd” because of a program error.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF79046E1B3 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF78E5FC06C base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF78E5FB729 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF78E5FD4CA base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF78D0DD6DE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF78E5FD529 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF78E5FC2AB base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF78C75C44B base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF78C75D5C5 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF78C75C1EE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF78C75CFC7 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF78C75D122 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF78D65CA96 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF78D6580C2 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF78DCA4FEE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    15 address: 0x00007FF78DC9EB72 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF78DCA2731 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF78DCA3BCF base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF78DCA7029 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF78D3BBFF4 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF78D3BBE83 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF78D3BB8F4 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF78C7BB7F1 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    23 address: 0x00007FF78C428F5C base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    24 address: 0x00007FF78C00ECEE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF78CAA3E6E base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    26 address: 0x00007FF78E6B2430 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    27 address: 0x00007FF78E61DFC4 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    28 address: 0x00007FF78E619E94 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    29 address: 0x00007FF78E6633D1 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    30 address: 0x00007FF78E662BA5 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    31 address: 0x00007FF78E63EF0A base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    32 address: 0x00007FF78E61F7C9 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    33 address: 0x00007FF78BFEE6D8 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    34 address: 0x00007FF78BFEE776 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    35 address: 0x00007FF78BFE28A8 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    36 address: 0x00007FF78BFF8991 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    37 address: 0x00007FF78C2BB49C base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    38 address: 0x00007FF78BFE48D9 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    39 address: 0x00007FF78C249D22 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

     

     

     

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    August 22, 2022

    Hello, @Pete.Green and @Mohit Goyal Did the info provided here help produce further fixes like in the newly released  23.5? It might be good for affected users to know that their reports were usefully put into a better Photoshop, and that they should encounter less problems!

    M
    Mullanon
    Participant
    August 19, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

      G
      GoGoMMJ
      Participating Frequently
      August 22, 2022

      THis to is all I am getting. Because when I click OK it doesn't go away, it just keeps popping up so I have to task manager close. All I get is

       

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:

       

      This occurs when I try to use clone stamp

      P
      Paul2570354218d7
      Participant
      August 18, 2022

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
      0 address: 0x00007FF6EE53E903 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF6EC6CC70C base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      2 address: 0x00007FF6EC6CBDC9 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      3 address: 0x00007FF6EBBDB234 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      4 address: 0x00007FF6EBBDAD69 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      5 address: 0x00007FF6EBBDAB69 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      6 address: 0x00007FF6EBBE8DDD base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      7 address: 0x00007FF6EC70CDA5 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      8 address: 0x00007FF6EC70FB57 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      9 address: 0x00007FF6EC70F5AA base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      10 address: 0x00007FF6EC6EFE69 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      11 address: 0x00007FF6EA0BE6C8 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF6EA0BE766 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF6EA0B1FBF base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF6EA0C8981 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF6EA38B5EC base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      16 address: 0x00007FF6EA0B48C9 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      17 address: 0x00007FF6EA319E72 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      18 address: 0x00007FFF9F557034 base: 0x00007FFF9F540000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FFF9FE82651 base: 0x00007FFF9FE30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

      J
      JonahHawk25165296
      Participant
      August 18, 2022

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
      0 address: 0x00007FF76ABEE903 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      1 address: 0x00007FF768D7C70C base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      2 address: 0x00007FF768D7BDC9 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      3 address: 0x00007FF76828B234 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      4 address: 0x00007FF76828AD69 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      5 address: 0x00007FF76828AB69 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      6 address: 0x00007FF768298DDD base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      7 address: 0x00007FF768DBCDA5 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      8 address: 0x00007FF768DBFB57 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      9 address: 0x00007FF768DBF5AA base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      10 address: 0x00007FF768D9FE69 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      11 address: 0x00007FF76676E6C8 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      12 address: 0x00007FF76676E766 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      13 address: 0x00007FF766761FBF base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      14 address: 0x00007FF766778981 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      15 address: 0x00007FF766A3B5EC base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      16 address: 0x00007FF7667648C9 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      17 address: 0x00007FF7669C9E72 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
      18 address: 0x00007FF9B6D77034 base: 0x00007FF9B6D60000 module name: 'KERNEL32.DLL' symbol:
      19 address: 0x00007FF9B85A2651 base: 0x00007FF9B8550000 module name: 'ntdll.dll' symbol:

       

      emelzz
      emelzz
      Participant
      August 17, 2022

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
      0 address: 0x00007FF772B9E903 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF770D2C70C base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      2 address: 0x00007FF770D2BDC9 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      3 address: 0x00007FF77023B234 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      4 address: 0x00007FF77023AD69 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      5 address: 0x00007FF77023AB69 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      6 address: 0x00007FF770248DDD base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      7 address: 0x00007FF770D6CDA5 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      8 address: 0x00007FF770D6FB57 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      9 address: 0x00007FF770D6F5AA base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      10 address: 0x00007FF770D4FE69 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      11 address: 0x00007FF76E71E6C8 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF76E71E766 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF76E711FBF base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF76E728981 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF76E9EB5EC base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      16 address: 0x00007FF76E7148C9 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      17 address: 0x00007FF76E979E72 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      18 address: 0x00007FFEAF917034 base: 0x00007FFEAF900000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FFEB0062651 base: 0x00007FFEB0010000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.



      Thank you,
      Emily

      A
      Alice256869767sd2
      Participant
      August 17, 2022

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
      0 address: 0x00007FF67708E903 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF67521C70C base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      2 address: 0x00007FF67521BDC9 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      3 address: 0x00007FF67472B234 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      4 address: 0x00007FF67472AD69 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      5 address: 0x00007FF67472AB69 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      6 address: 0x00007FF674738DDD base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      7 address: 0x00007FF67525CDA5 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      8 address: 0x00007FF67525FB57 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      9 address: 0x00007FF67525F5AA base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      10 address: 0x00007FF67523FE69 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      11 address: 0x00007FF672C0E6C8 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF672C0E766 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF672C02898 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF672C18981 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF672EDB5EC base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      16 address: 0x00007FF672C048C9 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      17 address: 0x00007FF672E69E72 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      18 address: 0x00007FFB53627034 base: 0x00007FFB53610000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FFB54DA2651 base: 0x00007FFB54D50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

      Please help.
      Thak you,
      Alice

      G
      giocastiglia
      Participant
      August 16, 2022

      Photoshop Error information
      Code: -1
      Text: devido a erro no programa
      Message: Não foi possível completar o seu pedido devido a erro no programa.
      Stack:
      Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
      0 address: 0x00007FF6DAADE903 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF6D8C6C70C base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      2 address: 0x00007FF6D8C6BDC9 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      3 address: 0x00007FF6D817B234 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      4 address: 0x00007FF6D817AD69 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      5 address: 0x00007FF6D817AB69 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      6 address: 0x00007FF6D8188DDD base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      7 address: 0x00007FF6D8CACDA5 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      8 address: 0x00007FF6D8CAFB57 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      9 address: 0x00007FF6D8CAF5AA base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      10 address: 0x00007FF6D8C8FE69 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      11 address: 0x00007FF6D665E6C8 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF6D665E766 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF6D6651FBF base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF6D6668981 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF6D692B5EC base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      16 address: 0x00007FF6D66548C9 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      17 address: 0x00007FF6D68B9E72 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      18 address: 0x00007FF9C0B154E0 base: 0x00007FF9C0B00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FF9C1B2485B base: 0x00007FF9C1B20000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

      K
      kitmarkov
      Participant
      August 16, 2022

      I have a rather old and somewhat sickly Dell XPS laptop - the battery is almost dead, god knows what else is on its way, but I never had much trouble with Photoshop before. Lately it has been very uncooperative - Program errors while saving, program errors while selecting clone stamp source area, crashes, not starting until after reboot, etc

      There seems to be a bigger issue with my graphic adapter which developed a habit of not waking up after laptop idles for some time. Which causes a BSOD too. Anyways, here is my diagnostic report if it makes any sense. Thank you for your time in any case.

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
      0 address: 0x00007FF6746AE903 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF67283C70C base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      2 address: 0x00007FF67283BDC9 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      3 address: 0x00007FF671D4B234 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      4 address: 0x00007FF671D4AD69 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      5 address: 0x00007FF671D4AB69 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      6 address: 0x00007FF671D58DDD base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      7 address: 0x00007FF67287CDA5 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      8 address: 0x00007FF67287FB57 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      9 address: 0x00007FF67287F5AA base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      10 address: 0x00007FF67285FE69 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      11 address: 0x00007FF67022E6C8 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF67022E766 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF670221FBF base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF670238981 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF6704FB5EC base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      16 address: 0x00007FF6702248C9 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      17 address: 0x00007FF670489E72 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      18 address: 0x00007FFDECD57034 base: 0x00007FFDECD40000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FFDED7C2651 base: 0x00007FFDED770000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

      M
      munmin
      Participant
      August 16, 2022
      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
      0 address: 0x109b90388 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x0000000109b903b8 Adobe Photoshop 2022 + 79676344'
      1 address: 0x10774d93c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010774d93c Adobe Photoshop 2022 + 41654588'
      2 address: 0x10774db7c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010774db7c Adobe Photoshop 2022 + 41655164'
      3 address: 0x10a356284 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010a356284 Adobe Photoshop 2022 + 87827076'
      4 address: 0x10a356260 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010a356260 Adobe Photoshop 2022 + 87827040'
      5 address: 0x10a356254 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010a356254 Adobe Photoshop 2022 + 87827028'
      6 address: 0x10a356248 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010a356248 Adobe Photoshop 2022 + 87827016'
      7 address: 0x10a3561c4 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010a3561c4 Adobe Photoshop 2022 + 87826884'
      8 address: 0x10774b17c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010774b17c Adobe Photoshop 2022 + 41644412'
      9 address: 0x107748f38 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000107748f38 Adobe Photoshop 2022 + 41635640'
      10 address: 0x10774699c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010774699c Adobe Photoshop 2022 + 41626012'
      11 address: 0x107730ce4 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x0000000107730ce4 Adobe Photoshop 2022 + 41536740'
      12 address: 0x107730e10 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x0000000107730e10 Adobe Photoshop 2022 + 41537040'
      13 address: 0x10763da00 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x000000010763da00 Adobe Photoshop 2022 + 40540672'
      14 address: 0x1c0a85010 base: 0x1c061b000 module name: 'AppKit' symbol info: '14  AppKit                              0x00000001c0a85010 -[NSApplication _handleEvent:] + 76'
      15 address: 0x1c064d9dc base: 0x1c061b000 module name: 'AppKit' symbol info: '15  AppKit                              0x00000001c064d9dc -[NSApplication run] + 636'
      16 address: 0x10763e468 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x000000010763e468 Adobe Photoshop 2022 + 40543336'
      17 address: 0x107640b98 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x0000000107640b98 Adobe Photoshop 2022 + 40553368'
      18 address: 0x10773167c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x000000010773167c Adobe Photoshop 2022 + 41539196'
      19 address: 0x10a2ace48 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x000000010a2ace48 Adobe Photoshop 2022 + 87133768'
      20 address: 0x104f999f4 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x0000000104f999f4 Adobe Photoshop 2022 + 23028'
      21 address: 0x10e1a90f4 module name: '<unknown module>' symbol info: '21  dyld                                0x000000010e1a90f4 start + 520'
       
      D
      DACSCarvalho
      Participant
      August 31, 2022

      As you can see, nothing was solved here as I have the latest version of Photoshop.

      A
      Ani_Suv
      Participant
      August 15, 2022

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:

       

      В
      Владимир256453418c1k
      Participant
      August 14, 2022

      Hi, I tried to fix this myself, but it didn't work. After reinstalling Windows and installing Photoshop, the pictures stopped opening. Here is the log

      Photoshop Error information
      Code: -1
      Text: произошел программный сбой
      Message: Невозможно выполнить запроспроизошел программный сбой.
      Stack:
      Adobe Photoshop 23.0.0 20211013.r.36 623993d
      0 address: 0x00007FF6A2D1EFD2 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF6A11005F4 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      2 address: 0x00007FF6A10FFB49 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      3 address: 0x00007FF6A04F1734 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      4 address: 0x00007FF6A04F11C1 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      5 address: 0x00007FF6A04F1261 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      6 address: 0x00007FF6A04F11E1 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      7 address: 0x00007FF6A04FD6DD base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      8 address: 0x00007FF6A1146AE5 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      9 address: 0x00007FF6A11495A8 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      10 address: 0x00007FF6A1148FDB base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      11 address: 0x00007FF6A111FC59 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF69EAE4319 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF69EAE43B6 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF69EAD7C68 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF69EAEE831 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      16 address: 0x00007FF69ED986B2 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      17 address: 0x00007FF69EADA362 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      18 address: 0x00007FF69ED3A902 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      19 address: 0x00007FFC59277034 base: 0x00007FFC59260000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      20 address: 0x00007FFC5B082651 base: 0x00007FFC5B030000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

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