Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247968 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    S
    shelleyhitz
    Participant
    August 12, 2022

    I have tried everything you mentioned. I even tried multiple previous versions and kept getting the error.

     

    I'm trying to save a .PSD file as a PDF and keep getting an error.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x111dad280 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000111dad2bc Adobe Photoshop 2022 + 89019068'
    1 address: 0x10f5e4104 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010f5e4104 Adobe Photoshop 2022 + 47300868'
    2 address: 0x10f5e4351 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010f5e4351 Adobe Photoshop 2022 + 47301457'
    3 address: 0x112689c73 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000112689c73 Adobe Photoshop 2022 + 98311283'
    4 address: 0x112689c49 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000112689c49 Adobe Photoshop 2022 + 98311241'
    5 address: 0x112689c39 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000112689c39 Adobe Photoshop 2022 + 98311225'
    6 address: 0x112689c29 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000112689c29 Adobe Photoshop 2022 + 98311209'
    7 address: 0x112689bed base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000112689bed Adobe Photoshop 2022 + 98311149'
    8 address: 0x10f5e10db base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010f5e10db Adobe Photoshop 2022 + 47288539'
    9 address: 0x10f5ded25 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010f5ded25 Adobe Photoshop 2022 + 47279397'
    10 address: 0x10f5dc30b base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010f5dc30b Adobe Photoshop 2022 + 47268619'
    11 address: 0x10f5c6498 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010f5c6498 Adobe Photoshop 2022 + 47178904'
    12 address: 0x10f5c65aa base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010f5c65aa Adobe Photoshop 2022 + 47179178'
    13 address: 0x10f4cecb0 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010f4cecb0 Adobe Photoshop 2022 + 46165168'
    14 address: 0x7fff2321f531 base: 0x7fff22d80000 module name: 'AppKit' symbol info: '14 AppKit 0x00007fff2321f531 -[NSApplication _handleEvent:] + 65'
    15 address: 0x7fff22daf62e base: 0x7fff22d80000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff22daf62e -[NSApplication run] + 623'
    16 address: 0x10f4cf7b2 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010f4cf7b2 Adobe Photoshop 2022 + 46167986'
    17 address: 0x10f4d1fa6 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010f4d1fa6 Adobe Photoshop 2022 + 46178214'
    18 address: 0x10f5c6dec base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010f5c6dec Adobe Photoshop 2022 + 47181292'
    19 address: 0x1125d7105 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x00000001125d7105 Adobe Photoshop 2022 + 97579269'
    20 address: 0x10c8ce478 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010c8ce478 Adobe Photoshop 2022 + 25720'
    21 address: 0x7fff204daf3d base: 0x7fff204c5000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff204daf3d start + 1'
    22 address: 0x1 module name: '<unknown module>' symbol info: '22 ??? 0x0000000000000001 0x0 + 1'

     

    A
    aLaN20017036
    Participant
    August 12, 2022

    any help appreciated 🙂 thankyou.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not use the rectangle tool because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7C567E903 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C380C70C base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7C380BDC9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7C380DB6A base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7C22ED89E base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7C380DBC9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7C380C990 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7C389F4D2 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7C27B5EE2 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7C3433897 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7C3433579 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7C25FEE45 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7C25FA643 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF7C1513978 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    14 address: 0x00007FF7C17E8942 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    15 address: 0x00007FF7C3859639 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    23 address: 0x00007FF7C2819F01 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    24 address: 0x00007FF7C239EB2D base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    25 address: 0x00007FF7C1204C8D base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF7C149E34C base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    27 address: 0x00007FF7C11FB75D base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    28 address: 0x00007FF7C11FC960 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    29 address: 0x00007FF7C11F73C9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    30 address: 0x00007FF7C12313BD base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    31 address: 0x00007FF7C122FFA8 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    32 address: 0x00007FF7C122E5A4 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    33 address: 0x00007FFD72FFE858 base: 0x00007FFD72FF0000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.
    34 address: 0x00007FFD72FFE299 base: 0x00007FFD72FF0000 module name: 'USER32.dll' symbol: DispatchMessageW:-1 in n.a.
    35 address: 0x00007FF7C11F2893 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    36 address: 0x00007FF7C1208981 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    37 address: 0x00007FF7C14CB5EC base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    38 address: 0x00007FF7C11F48C9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    39 address: 0x00007FF7C1459E72 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    KeaganGuy
    KeaganGuy
    Participant
    August 11, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7BF3DE903 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7BD56C70C base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7BD56BDC9 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7BCA7B234 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7BCA7AD69 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7BCA7AB69 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7BCA88DDD base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7BD5ACDA5 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7BD5AFB57 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7BD5AF5AA base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7BD58FE69 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7BAF5E6C8 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7BAF5E766 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7BAF51FBF base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7BAF68981 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7BB22B5EC base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7BAF548C9 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7BB1B9E72 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF917587034 base: 0x00007FF917570000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF919262651 base: 0x00007FF919210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    jeanieh22853684
    Participant
    August 10, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF77A0EE903 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77827C70C base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77827BDC9 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77778B234 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF77778AD69 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF77778AB69 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF777798DDD base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7782BCDA5 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7782BFB57 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7782BF5AA base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77829FE69 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF775C6E6C8 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF775C6E766 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF775C61FBF base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF775C78981 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF775F3B5EC base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF775C648C9 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF775EC9E72 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF8147B54E0 base: 0x00007FF8147A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF81522485B base: 0x00007FF815220000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    Saad25591906395a
    Participant
    August 10, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7806AE903 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77E83C70C base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77E83BDC9 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77DD4B234 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF77DD4AD69 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF77DD4AB69 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF77DD58DDD base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF77E87CDA5 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF77E87FB57 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF77E87F5AA base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77E85FE69 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF77C22E6C8 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF77C22E766 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF77C221FBF base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF77C238981 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF77C4FB5EC base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF77C2248C9 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF77C489E72 base: 0x00007FF77BC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFBCEFC54E0 base: 0x00007FFBCEFB0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFBCFE2485B base: 0x00007FFBCFE20000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Ahmed_Maher
    Ahmed_Maher
    Participant
    August 9, 2022

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3

    0 address: 0x00007FF729C1E903 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

    1 address: 0x00007FF727DAC70C base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    2 address: 0x00007FF727DABDC9 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    3 address: 0x00007FF7272BB234 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    4 address: 0x00007FF7272BAD69 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    5 address: 0x00007FF7272BAB69 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    6 address: 0x00007FF7272C8DDD base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    7 address: 0x00007FF727DECDA5 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    8 address: 0x00007FF727DEFB57 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    9 address: 0x00007FF727DEF5AA base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    10 address: 0x00007FF727DCFE69 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    11 address: 0x00007FF72579E6C8 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    12 address: 0x00007FF72579E766 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    13 address: 0x00007FF725791FBF base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    14 address: 0x00007FF7257A8981 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    15 address: 0x00007FF725A6B5EC base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    16 address: 0x00007FF7257948C9 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    17 address: 0x00007FF7259F9E72 base: 0x00007FF7251C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    18 address: 0x00007FF8133B7034 base: 0x00007FF8133A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.

    19 address: 0x00007FF814E42651 base: 0x00007FF814DF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    V
    Vinicius25572550tp58
    Participant
    August 8, 2022

    Frustrated by Program Errors in Photoshop? We can help!

    First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

     

    Next, if after following the steps above and you're still encountering Program Errors:

    1. Follow the instructions to install the Program Error Diagnostic Plugin
    2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
    3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
    4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

     

    Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    M
    mrbarnard1
    Participant
    August 8, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    W
    Wallyson Santos
    Participant
    August 7, 2022

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF6A2FFE903 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6A118C70C base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6A118BDC9 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6A069B234 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6A069AD69 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6A069AB69 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6A06A8DDD base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6A11CCDA5 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6A11CFB57 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6A11CF5AA base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6A11AFE69 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF69EB7E6C8 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF69EB7E766 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF69EB71FBF base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF69EB88981 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF69EE4B5EC base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF69EB748C9 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF69EDD9E72 base: 0x00007FF69E5A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFCA0997034 base: 0x00007FFCA0980000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFCA1AC2651 base: 0x00007FFCA1A70000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    W
    Wallyson Santos
    Participant
    August 14, 2022

    up

     

    J
    Juan2553711705wr
    Participant
    August 5, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not print “Untitled-1” because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7D002E903 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7CE1BC70C base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7CE1BBDC9 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7CE1BDB6A base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7CC65A91C base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7CC65AD7B base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7CD9548B7 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7CE223A71 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7CE223245 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7CE1FF5AA base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7CE1DFE69 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7CBBAE6C8 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7CBBAE766 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7CBBA2898 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7CBBB8981 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7CBE7B5EC base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7CBBA48C9 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7CBE09E72 base: 0x00007FF7CB5D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFBAB9554E0 base: 0x00007FFBAB940000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFBAD18485B base: 0x00007FFBAD180000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices