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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247967 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    B
    Berndm
    Participant
    August 5, 2022

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:

     

    S
    Soo22372139eob9
    Participant
    August 5, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF72F4CC0C2 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF72D7BC8F4 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF72D7BBF19 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF72CC759D4 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF72CC752D1 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF72CC75501 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF72CC752F1 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF72CC8324D base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF72D7FD0A5 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF72D800028 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF72D7FFA0A base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF72D7E06B9 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF72B2234F8 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF72B223596 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF72B216B7F base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF72B22D6F1 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF72B4E33C7 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF72B21958E base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF72B47B182 base: 0x00007FF72AC30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC4DC27034 base: 0x00007FFC4DC10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC4E4A2651 base: 0x00007FFC4E450000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    defaultflwzf3gfua4k
    Participant
    August 5, 2022

    Hi there, having some issues with the clone stamp tool. I have used the programe error diagnostic plugin with the below copy being produced. Can you please assist?

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7C72CE903 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C545C70C base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7C545BDC9 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7C496B234 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7C496AD69 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7C496AB69 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7C4978DDD base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7C549CDA5 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7C549FB57 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7C549F5AA base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7C547FE69 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7C2E4E6C8 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7C2E4E766 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7C2E41FBF base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7C2E58981 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7C311B5EC base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7C2E448C9 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7C30A9E72 base: 0x00007FF7C2870000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFD251354E0 base: 0x00007FFD25120000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFD268E485B base: 0x00007FFD268E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Jojo_Papa
    Jojo_Papa
    Participant
    August 3, 2022

    I've unistalled Photoshop and reinstalled the latest version available (03-08-2022). I've upaged Nvdia GeForce Drivers to the latest versions and still can't open a simple JPG file that opens on other machines running older versions of Photoshop or Microsoft default viewers. I can 'Convert to the jpg PDF' and open the image but when I import the PDF to Photoshop to edit the image quality is horrible and all the colors are severly darked.

     

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF73BC2E903 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF739DBC70C base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF739DBBDC9 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7392CB234 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7392CAD69 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7392CAB69 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7392D8DDD base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF739DFCDA5 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF739DFFB57 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF739DFF5AA base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF739DDFE69 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7377AE6C8 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7377AE766 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7377A1FBF base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7377B8981 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF737A7B5EC base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7377A48C9 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF737A09E72 base: 0x00007FF7371D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF8D0C07034 base: 0x00007FF8D0BF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF8D1942651 base: 0x00007FF8D18F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    A
    Adrian@Stufish
    Participant
    August 3, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    A
    Amélie255033363a6d
    Participant
    August 3, 2022

    Hi all,

    I have the same problem ("Could not complete your request because of a program error.") on my Photoshop 2022 v23.4.2. This message appears when I try to import some files or when I try to go in "Settings->General" or on the plug-in menu. My system, drivers are up to date. I tried to back up on the 23.0 version and I have the same issue. I reinstall all my system and nothing... I work on Windows 10 pro 21H2 with an Intel i7-11800H and a RTX A2000 (v516.59). You will find the log details, thanks for your support.

     

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'importer en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7A540E903 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7A359C70C base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7A359BDC9 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7A359DB6A base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7A207D89E base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7A359DBC9 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7A359C990 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7A3899C05 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ?onError@IACPLHttpTransferCallbackHook@net@local@acp@@UEAAXW4TransferError@1234@AEBV?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@std@@1PEAX@Z:-1 in n.a.
    8 address: 0x00007FF7A3604C17 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7A3603E49 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7A1A80BA0 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF7A1A6C6C9 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    12 address: 0x00007FF7A1A6B955 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    13 address: 0x00007FF7A1A697D5 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    14 address: 0x00007FF7A157822E base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    15 address: 0x00007FF7A359E9DD base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF7A35ABEFD base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF7A35ABF44 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF7A0F87048 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    19 address: 0x00007FF7A0FB4449 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF7A0FC2963 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    21 address: 0x00007FF7A0FB5105 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    22 address: 0x00007FFD3E6CE858 base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.
    23 address: 0x00007FFD3E6CE4EE base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.
    24 address: 0x00007FFCF4562D8F base: 0x00007FFCF44A0000 module name: 'AdobeOwl.dll' symbol: DllMain:-1 in n.a.
    25 address: 0x00007FFCF4583113 base: 0x00007FFCF44A0000 module name: 'AdobeOwl.dll' symbol: DllMain:-1 in n.a.
    26 address: 0x00007FFCF45628DA base: 0x00007FFCF44A0000 module name: 'AdobeOwl.dll' symbol: DllMain:-1 in n.a.
    27 address: 0x00007FFCF45720CD base: 0x00007FFCF44A0000 module name: 'AdobeOwl.dll' symbol: DllMain:-1 in n.a.
    28 address: 0x00007FF7A25A7B13 base: 0x00007FF7A09B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    29 address: 0x00007FFD3E6CE858 base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.
    30 address: 0x00007FFD3E6CE3DC base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: DispatchMessageW:-1 in n.a.
    31 address: 0x00007FFD3E6E0BC3 base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: SendMessageTimeoutW:-1 in n.a.
    32 address: 0x00007FFD3FA10D74 base: 0x00007FFD3F970000 module name: 'ntdll.dll' symbol: KiUserCallbackDispatcher:-1 in n.a.
    33 address: 0x00007FFD3D271124 base: 0x00007FFD3D270000 module name: 'win32u.dll' symbol: NtUserMessageCall:-1 in n.a.
    34 address: 0x00007FFD3E6CDF33 base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: SendMessageW:-1 in n.a.
    35 address: 0x00007FFD3E6CD68A base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: SendMessageW:-1 in n.a.
    36 address: 0x00007FFCF45C9DD1 base: 0x00007FFCF44A0000 module name: 'AdobeOwl.dll' symbol: DllMain:-1 in n.a.
    37 address: 0x00007FFCF45628DA base: 0x00007FFCF44A0000 module name: 'AdobeOwl.dll' symbol: DllMain:-1 in n.a.
    38 address: 0x00007FFCF45720CD base: 0x00007FFCF44A0000 module name: 'AdobeOwl.dll' symbol: DllMain:-1 in n.a.
    39 address: 0x00007FFD3E6CE858 base: 0x00007FFD3E6C0000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.

     

    T
    Terry2549298443bi
    Participant
    August 2, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF61005E903 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF60E1EC70C base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF60E1EBDC9 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF60D6FB234 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF60D6FAD69 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF60D6FAB69 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF60D708DDD base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF60E22CDA5 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF60E22FB57 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF60E22F5AA base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF60E20FE69 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF60BBDE6C8 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF60BBDE766 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF60BBD1FBF base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF60BBE8981 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF60BEAB5EC base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF60BBD48C9 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF60BE39E72 base: 0x00007FF60B600000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFA8DDA7034 base: 0x00007FFA8DD90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFA8E7C2651 base: 0x00007FFA8E770000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    A
    adrianac35575062
    Participant
    July 27, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF6F0ADE903 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6EEC6C70C base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6EEC6BDC9 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6EE17B234 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6EE17AD69 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6EE17AB69 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6EE188DDD base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6EECACDA5 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6EECAFB57 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6EECAF5AA base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6EEC8FE69 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6EC65E6C8 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6EC65E766 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6EC651FBF base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6EC668981 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6EC92B5EC base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6EC6548C9 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6EC8B9E72 base: 0x00007FF6EC080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFCAE4D7034 base: 0x00007FFCAE4C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFCAFD22651 base: 0x00007FFCAFCD0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    creativeninjas
    creativeninjas
    Participant
    July 26, 2022

    Hoping someone can help!  I can do anything in Photoshop right now.  I have tried everything in troubleshooting - even trying to install an old version and nothing is working.  Everytime I try to do anything I get an error.

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7D516E903 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7D32FC70C base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7D32FBDC9 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7D280B234 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7D280AD69 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7D280AB69 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7D2818DDD base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7D333CDA5 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7D333FB57 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7D333F5AA base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7D331FE69 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7D0CEE6C8 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7D0CEE766 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7D0CE1FBF base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7D0CF8981 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7D0FBB5EC base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7D0CE48C9 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7D0F49E72 base: 0x00007FF7D0710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFB71D054E0 base: 0x00007FFB71CF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFB72CC485B base: 0x00007FFB72CC0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    L
    LINA23906128go5n
    Participant
    July 26, 2022

    Please help me photoshop has been bugging all the time for a couple of days now and nothing I tried fixed the problem. I need to meet urgent deadlines in the following days and not being able to finish my work because of this is driving me crazy. 

    I have been unable to save a copy, or save for web or even export as... I had multiple RAM/memory errors eventhou I have 8gb of Ram and it always worked fine prior to a couple days ago. The program just shuts on its own making me loose many hours of progress. When I zoom in sometimes it doesn't preview... I have been turning off every other app in my computer trying to get some work done and saving every 5sec, but I'm still having so many errors and I can't do anything anymore at this point.

    I tried following the instructions above and here's what I got :

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
    0 address: 0x00007FF7E094E903 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7DEADC70C base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7DEADBDC9 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7DDFEB234 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7DDFEAD69 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7DDFEAB69 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7DDFF8DDD base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7DEB1CDA5 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7DEB1FB57 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7DEB1F5AA base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7DEAFFE69 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7DC4CE6C8 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7DC4CE766 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7DC4C1FBF base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7DC4D8981 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7DC79B5EC base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7DC4C48C9 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7DC729E72 base: 0x00007FF7DBEF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFAAB1F54E0 base: 0x00007FFAAB1E0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFAAB66485B base: 0x00007FFAAB660000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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