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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247956 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    A
    avagdu
    Participant
    April 22, 2022

    Hello -

     

    I am attempting to use the Object Selection Tool to select part of an image, so that I can add transparencies to the background. When I do, I receive a program error, with the following stacktrace:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF64C77C0C2 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF64AA6C8F4 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF64AA6BF19 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF64AA6DD9A base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6494D171E base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF64AA6DDF9 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF64AA6CB60 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6489173E4 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    8 address: 0x00007FF649B2ADFB base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF64A21E8E6 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF64A2205DF base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF64A220842 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF649B24E73 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF64A74F087 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF6496C3374 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    15 address: 0x00007FF64878EC4F base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6487909E7 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF64878D54A base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF64878E3A2 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF64AAAFA0A base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF64AA906B9 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF649B22769 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF6487DA778 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    23 address: 0x00007FF648AA58C2 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    24 address: 0x00007FF64AAB9C69 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    25 address: 0x00007FF64AAB9BB8 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    26 address: 0x00007FF64AAB9BB8 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    27 address: 0x00007FF64AAB9BB8 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    28 address: 0x00007FF64AAB9BB8 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    29 address: 0x00007FF64AAB9BB8 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    30 address: 0x00007FF64AAB9BB8 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    31 address: 0x00007FF64AAB9BB8 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    32 address: 0x00007FF6499E5531 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    33 address: 0x00007FF6495850AD base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    34 address: 0x00007FF6484D9AAD base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    35 address: 0x00007FF64876DC3C base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    36 address: 0x00007FF6484D061D base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    37 address: 0x00007FF6484D17C9 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    38 address: 0x00007FF6484CC239 base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    39 address: 0x00007FF648505EDD base: 0x00007FF647EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

     

    I have followed this same process many times before without error, so I'm not certain what is going on this time. The image opens without issues; it's only when I attempt to select the object in the image that the Program Error appears.

    D
    Devansh241547971knn
    Participant
    April 22, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF61E21C0C2 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF61C50C8F4 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF61C50BF19 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF61B9C59D4 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF61B9C52D1 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF61B9C5501 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF61B9C52F1 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF61B9D324D base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF61C54D0A5 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF61C550028 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF61C54FA0A base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF61C5306B9 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF619F734F8 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF619F73596 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF619F66B7F base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF619F7D6F1 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF61A2333C7 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF619F6958E base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF61A1CB182 base: 0x00007FF619980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF607054E0 base: 0x00007FFF606F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF61AE485B base: 0x00007FFF61AE0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    christianherzog
    Participant
    April 22, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF67C08C0C2 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF67A37C8F4 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF67A37BF19 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6798359D4 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6798352D1 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF679835501 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6798352F1 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF67984324D base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF67A3BD0A5 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF67A3C0028 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF67A3BFA0A base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF67A3A06B9 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF677DE34F8 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF677DE3596 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF677DD6B7F base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF677DED6F1 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6780A33C7 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF677DD958E base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF67803B182 base: 0x00007FF6777F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFDD62F7034 base: 0x00007FFDD62E0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFDD6C42651 base: 0x00007FFDD6BF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    marco24140510xevs
    Participant
    April 21, 2022

    Ogni qualvolta provo ad utilizzare uno dei filtri in galleria sfocatura (escluso sfocatura rotazione) mi compare la finestra di dialogo "errore di programma". 
    Questo il messaggio diagnostico.
    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF7B9AEC0C2 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7B7DDC8F4 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7B7DDBF19 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7B72959D4 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7B72952D1 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7B7295501 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7B72952F1 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7B72A324D base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7B7E1D0A5 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7B7E20028 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7B7E1FA0A base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7B7E006B9 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7B58434F8 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7B5843596 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7B5836B7F base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7B584D6F1 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7B5B033C7 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7B583958E base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7B5A9B182 base: 0x00007FF7B5250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC4E847034 base: 0x00007FFC4E830000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC4EBA2651 base: 0x00007FFC4EB50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Z
    zoelayka
    Participant
    April 21, 2022

    Hi there i already followed every step, and when i try to use the diagnostic tool, i get this. I updated everything. Can you help me out

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF6380DC0C2 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6363CC8F4 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6363CBF19 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6358859D4 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6358852D1 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF635885501 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6358852F1 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF63589324D base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF63640D0A5 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF636410028 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF63640FA0A base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6363F06B9 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF633E334F8 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF633E33596 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF633E26B7F base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF633E3D6F1 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6340F33C7 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF633E2958E base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF63408B182 base: 0x00007FF633840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF09FB54E0 base: 0x00007FFF09FA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF0B40485B base: 0x00007FFF0B400000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    A
    angela92252815
    Participant
    April 21, 2022

    Hello, photoshop error:


    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF67F1AC0C2 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF67D49C8F4 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF67D49BF19 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF67C9559D4 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF67C9552D1 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF67C955501 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF67C9552F1 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF67C96324D base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF67D4DD0A5 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF67D4E0028 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF67D4DFA0A base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF67D4C06B9 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF67AF034F8 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF67AF03596 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF67AEF6B7F base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF67AF0D6F1 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF67B1C33C7 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF67AEF958E base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF67B15B182 base: 0x00007FF67A910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF8881A7034 base: 0x00007FF888190000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF889102651 base: 0x00007FF8890B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    채
    채원241296381qkm
    Participant
    April 21, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.0 20220405.r.394 3413e05
    0 address: 0x00007FF76B6FBF02 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7699EC794 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7699EBDB9 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF768EA5694 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF768EA4F91 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF768EA51C1 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF768EA4FB1 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF768EB2F0D base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF769A2CF45 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF769A2FEC8 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF769A2F8AA base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF769A10559 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF767453438 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7674534D6 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF767446ABF base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF76745D631 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF767713307 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7674494CE base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7676AB0C2 base: 0x00007FF766E60000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA1FB77034 base: 0x00007FFA1FB60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA20002651 base: 0x00007FFA1FFB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    Ptb33
    Participant
    April 20, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Sky command because of a program error.
    Stack:

     

    C
    carolineh1843077
    Participant
    April 20, 2022

    The blur gallery features cause an error message everytime I try to open them:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Field Blur command because of a program error.
    Stack:

     

    W
    walker and climber
    Participating Frequently
    April 20, 2022
    Sorry you are having this problem. Recently Photoshop seems to be having endless problems, probably due to its upgrade to a different platform. Each new version seems less compatible with our existing systems. In version 23.3 the camera movement deblur feature found in Filters Sharpen has now been discontinued. Try reinstalling Photoshop or an earlier version to see if this solves the problem.

    Good luck Justin.
    Sent from Mail for Windows
    C
    carolineh1843077
    Participant
    April 20, 2022

    I haven't been able to use the lasso tools in object select for several updates now since the updates that added the auto subject selection (blue highlight over objects).

    Here is the progam error dialog I received after following the above directions.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

     

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