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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247986 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    P
    Pixelabra
    Participant
    April 13, 2022

    Problem saving or overwriting existing PSD files, which are stored on a Synology NAS.  Local PSDs have no issues with saving.  

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x10ebb58b0 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010ebb58ec Adobe Photoshop 2022 + 86071532'
    1 address: 0x10c5b1364 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010c5b1364 Adobe Photoshop 2022 + 46207844'
    2 address: 0x10c5b15b1 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010c5b15b1 Adobe Photoshop 2022 + 46208433'
    3 address: 0x10f453003 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010f453003 Adobe Photoshop 2022 + 95105027'
    4 address: 0x10f452fd9 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010f452fd9 Adobe Photoshop 2022 + 95104985'
    5 address: 0x10f452fc9 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010f452fc9 Adobe Photoshop 2022 + 95104969'
    6 address: 0x10f452fb9 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010f452fb9 Adobe Photoshop 2022 + 95104953'
    7 address: 0x10f452f7d base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010f452f7d Adobe Photoshop 2022 + 95104893'
    8 address: 0x10c5ae33b base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010c5ae33b Adobe Photoshop 2022 + 46195515'
    9 address: 0x10c5abf85 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010c5abf85 Adobe Photoshop 2022 + 46186373'
    10 address: 0x10c5a956b base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010c5a956b Adobe Photoshop 2022 + 46175595'
    11 address: 0x10c593778 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010c593778 Adobe Photoshop 2022 + 46086008'
    12 address: 0x10c593884 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010c593884 Adobe Photoshop 2022 + 46086276'
    13 address: 0x10c4901d0 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010c4901d0 Adobe Photoshop 2022 + 45023696'
    14 address: 0x1f5694485 base: 0x1f55f4000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001f5694485 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff23208f71 base: 0x7fff22d6a000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff23208f71 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22d9906e base: 0x7fff22d6a000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d9906e -[NSApplication run] + 623'
    17 address: 0x10c490cd2 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010c490cd2 Adobe Photoshop 2022 + 45026514'
    18 address: 0x10c4934b6 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010c4934b6 Adobe Photoshop 2022 + 45036726'
    19 address: 0x10c59408c base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010c59408c Adobe Photoshop 2022 + 46088332'
    20 address: 0x10f39bee9 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010f39bee9 Adobe Photoshop 2022 + 94355177'
    21 address: 0x1099a4402 base: 0x1099a0000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x00000001099a4402 Adobe Photoshop 2022 + 17410'
    22 address: 0x7fff204c5f3d base: 0x7fff204b0000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff204c5f3d start + 1'
    23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

     

    F
    Finlay23997314ig4u
    Participant
    April 11, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF735BED542 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF733EF9924 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF733EF8F49 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7333C2694 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7333C1FA1 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7333C21C1 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7333C1FC1 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7333CF46D base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF733F40655 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF733F435D8 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF733F42FBA base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF733F1D759 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF731975AB8 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF731975B56 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF731969069 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF73197FCF1 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF731C34652 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF73196BADE base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF731BCC982 base: 0x00007FF731370000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFED2207034 base: 0x00007FFED21F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFED2D42651 base: 0x00007FFED2CF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    Simone Paradisi
    Participant
    April 11, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x10dae2ac0 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010dae2afc Adobe Photoshop 2022 + 86076156'
    1 address: 0x10b4de584 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010b4de584 Adobe Photoshop 2022 + 46212484'
    2 address: 0x10b4de7d1 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010b4de7d1 Adobe Photoshop 2022 + 46213073'
    3 address: 0x10e37edc3 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010e37edc3 Adobe Photoshop 2022 + 95104451'
    4 address: 0x10e37ed99 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010e37ed99 Adobe Photoshop 2022 + 95104409'
    5 address: 0x10e37ed89 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010e37ed89 Adobe Photoshop 2022 + 95104393'
    6 address: 0x10e37ed79 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010e37ed79 Adobe Photoshop 2022 + 95104377'
    7 address: 0x10e37ed3d base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010e37ed3d Adobe Photoshop 2022 + 95104317'
    8 address: 0x10b4db55b base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010b4db55b Adobe Photoshop 2022 + 46200155'
    9 address: 0x10b4d91a5 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010b4d91a5 Adobe Photoshop 2022 + 46191013'
    10 address: 0x10b4d678b base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010b4d678b Adobe Photoshop 2022 + 46180235'
    11 address: 0x10b4c0998 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010b4c0998 Adobe Photoshop 2022 + 46090648'
    12 address: 0x10b4c0aa4 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010b4c0aa4 Adobe Photoshop 2022 + 46090916'
    13 address: 0x10b3bd230 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010b3bd230 Adobe Photoshop 2022 + 45027888'
    14 address: 0x1722c7485 base: 0x172227000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001722c7485 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff230877e1 base: 0x7fff22be8000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230877e1 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c1788e base: 0x7fff22be8000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c1788e -[NSApplication run] + 623'
    17 address: 0x10b3bdd32 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010b3bdd32 Adobe Photoshop 2022 + 45030706'
    18 address: 0x10b3c0516 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010b3c0516 Adobe Photoshop 2022 + 45040918'
    19 address: 0x10b4c12ac base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010b4c12ac Adobe Photoshop 2022 + 46092972'
    20 address: 0x10e2c7ca9 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010e2c7ca9 Adobe Photoshop 2022 + 94354601'
    21 address: 0x1088d13c2 base: 0x1088cc000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x00000001088d13c2 Adobe Photoshop 2022 + 21442'
    22 address: 0x7fff20343f3d base: 0x7fff2032e000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20343f3d start + 1'

     

    S
    Simone Paradisi
    Participant
    April 11, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x107a536e0 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000107a5371c Adobe Photoshop 2022 + 85272348'
    1 address: 0x1054e9b24 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001054e9b24 Adobe Photoshop 2022 + 46041892'
    2 address: 0x1054e9d71 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001054e9d71 Adobe Photoshop 2022 + 46042481'
    3 address: 0x10829cab3 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010829cab3 Adobe Photoshop 2022 + 93960883'
    4 address: 0x10829ca89 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010829ca89 Adobe Photoshop 2022 + 93960841'
    5 address: 0x10829ca79 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010829ca79 Adobe Photoshop 2022 + 93960825'
    6 address: 0x10829ca69 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010829ca69 Adobe Photoshop 2022 + 93960809'
    7 address: 0x10829ca2d base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010829ca2d Adobe Photoshop 2022 + 93960749'
    8 address: 0x1054e68db base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x00000001054e68db Adobe Photoshop 2022 + 46029019'
    9 address: 0x1054e4615 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001054e4615 Adobe Photoshop 2022 + 46020117'
    10 address: 0x1054e1d71 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001054e1d71 Adobe Photoshop 2022 + 46009713'
    11 address: 0x1054cbfc8 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001054cbfc8 Adobe Photoshop 2022 + 45920200'
    12 address: 0x1054cc0d4 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001054cc0d4 Adobe Photoshop 2022 + 45920468'
    13 address: 0x1053cb240 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001053cb240 Adobe Photoshop 2022 + 44868160'
    14 address: 0x1703b8635 base: 0x170318000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001703b8635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff230877e1 base: 0x7fff22be8000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230877e1 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c1788e base: 0x7fff22be8000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c1788e -[NSApplication run] + 623'
    17 address: 0x1053cbd42 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x00000001053cbd42 Adobe Photoshop 2022 + 44870978'
    18 address: 0x1053ce5b6 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001053ce5b6 Adobe Photoshop 2022 + 44881334'
    19 address: 0x1054cc8cc base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x00000001054cc8cc Adobe Photoshop 2022 + 45922508'
    20 address: 0x1081e4309 base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x00000001081e4309 Adobe Photoshop 2022 + 93205257'
    21 address: 0x1029072fd base: 0x102901000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x00000001029072fd Adobe Photoshop 2022 + 25341'
    22 address: 0x7fff20343f3d base: 0x7fff2032e000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20343f3d start + 1'

     

     

    E
    Edward23995737tbbc
    Participant
    April 11, 2022

    Simply trying to open a jpg file (fully updated photoshop) and receive the following (tried it twice, no stack info).

     

    Please assist!

    Thanks!

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    E
    Edward23995737tbbc
    Participant
    April 11, 2022

    I should have added Photshop 23.2.2, just updated to try to fix the problem but problem still persists.

     

    T
    Tanaya239518478ko8
    Participant
    April 8, 2022

    Hello, I cannot open a single file without getting the "Could not complete your request due to a program error" pop-up, here is the error code in Photoshop 23.2.2: 

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF6A3D3D542 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6A2049924 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6A2048F49 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6A1512694 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6A1511FA1 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6A15121C1 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6A1511FC1 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6A151F46D base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6A2090655 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6A20935D8 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6A2092FBA base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6A206D759 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF69FAC5AB8 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF69FAC5B56 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF69FAB9069 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF69FACFCF1 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF69FD84652 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF69FABBADE base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF69FD1C982 base: 0x00007FF69F4C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFBA8DE7034 base: 0x00007FFBA8DD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFBAADA2651 base: 0x00007FFBAAD50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    theviz1966
    theviz1966
    Participant
    April 6, 2022

    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile completare il comando poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF77CF3D542 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77B249924 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77B248F49 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77B24ADCA base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF779CC023E base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF77B24AE29 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF77B249B90 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7797F8693 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7797F8DF9 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF77A5F9A29 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77A5F8FDD base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF779806B48 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF77980D0FB base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF77903B069 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    14 address: 0x00007FF77B2B7381 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    15 address: 0x00007FF77B2B6B55 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF77B292FBA base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF779041074 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF779462C77 base: 0x00007FF7786C0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    19 address: 0x00007FFAA63E4673 base: 0x00007FFAA62E0000 module name: 'ScriptingSupport.8li' symbol: PluginMain:-1 in n.a.
    20 address: 0x00007FFAA63EACDC base: 0x00007FFAA62E0000 module name: 'ScriptingSupport.8li' symbol: PluginMain:-1 in n.a.
    21 address: 0x00007FFAA64353E4 base: 0x00007FFAA62E0000 module name: 'ScriptingSupport.8li' symbol: PluginMain:-1 in n.a.
    22 address: 0x00007FFAA6447357 base: 0x00007FFAA62E0000 module name: 'ScriptingSupport.8li' symbol: PluginMain:-1 in n.a.
    23 address: 0x00007FFB1AC6BDAF base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    24 address: 0x00007FFB1AC83280 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    25 address: 0x00007FFB1AC8E1F6 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    26 address: 0x00007FFB1AC88AAB base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    27 address: 0x00007FFB1AC8E1F6 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    28 address: 0x00007FFB1AC87A89 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    29 address: 0x00007FFB1ACB5C1C base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    30 address: 0x00007FFB1ACA3319 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    31 address: 0x00007FFB1AC85162 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    32 address: 0x00007FFB1AC8E1F6 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    33 address: 0x00007FFB1AC8FFA7 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    34 address: 0x00007FFB1AC8E1F6 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    35 address: 0x00007FFB1AC87A89 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    36 address: 0x00007FFB1ACB5C1C base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    37 address: 0x00007FFB1ACA3319 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    38 address: 0x00007FFB1AC85162 base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.
    39 address: 0x00007FFB1AC8A19D base: 0x00007FFB1AC30000 module name: 'ExtendScript.dll' symbol: ??9Array@ScCore@@QEBA_NAEBV01@@Z:-1 in n.a.

     

    R
    Rachael5CE3
    Participant
    April 6, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Image Size command because of a program error.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x106b8ab88 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000106b8abb8 Adobe Photoshop 2022 + 76671928'
    1 address: 0x104918da4 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000104918da4 Adobe Photoshop 2022 + 40553892'
    2 address: 0x104918fe4 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000104918fe4 Adobe Photoshop 2022 + 40554468'
    3 address: 0x104917514 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000104917514 Adobe Photoshop 2022 + 40547604'
    4 address: 0x102614814 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000102614814 Adobe Photoshop 2022 + 3835924'
    5 address: 0x1026142b4 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x00000001026142b4 Adobe Photoshop 2022 + 3834548'
    6 address: 0x102614988 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000102614988 Adobe Photoshop 2022 + 3836296'
    7 address: 0x1032c6bdc base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x00000001032c6bdc Adobe Photoshop 2022 + 17148892'
    8 address: 0x103bd64b4 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000103bd64b4 Adobe Photoshop 2022 + 26649780'
    9 address: 0x103bd719c base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000103bd719c Adobe Photoshop 2022 + 26653084'
    10 address: 0x103bdaa1c base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000103bdaa1c Adobe Photoshop 2022 + 26667548'
    11 address: 0x102d00720 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000102d00720 Adobe Photoshop 2022 + 11093792'
    12 address: 0x102d01fec base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000102d01fec Adobe Photoshop 2022 + 11100140'
    13 address: 0x102d04028 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000102d04028 Adobe Photoshop 2022 + 11108392'
    14 address: 0x102d06ccc base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x0000000102d06ccc Adobe Photoshop 2022 + 11119820'
    15 address: 0x102d07b14 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x0000000102d07b14 Adobe Photoshop 2022 + 11123476'
    16 address: 0x102d09294 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000102d09294 Adobe Photoshop 2022 + 11129492'
    17 address: 0x103be6440 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000103be6440 Adobe Photoshop 2022 + 26715200'
    18 address: 0x103bec744 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000103bec744 Adobe Photoshop 2022 + 26740548'
    19 address: 0x103bec824 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000103bec824 Adobe Photoshop 2022 + 26740772'
    20 address: 0x10408b54c base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010408b54c Adobe Photoshop 2022 + 31585612'
    21 address: 0x10485b9c0 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010485b9c0 Adobe Photoshop 2022 + 39778752'
    22 address: 0x1048b8394 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x00000001048b8394 Adobe Photoshop 2022 + 40158100'
    23 address: 0x1048c07dc base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x00000001048c07dc Adobe Photoshop 2022 + 40191964'
    24 address: 0x1048fb4c8 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x00000001048fb4c8 Adobe Photoshop 2022 + 40432840'
    25 address: 0x104859e94 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x0000000104859e94 Adobe Photoshop 2022 + 39771796'
    26 address: 0x10484a418 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '26 Adobe Photoshop 2022 0x000000010484a418 Adobe Photoshop 2022 + 39707672'
    27 address: 0x104911e04 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '27 Adobe Photoshop 2022 0x0000000104911e04 Adobe Photoshop 2022 + 40525316'
    28 address: 0x1048fc220 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '28 Adobe Photoshop 2022 0x00000001048fc220 Adobe Photoshop 2022 + 40436256'
    29 address: 0x1048fc348 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '29 Adobe Photoshop 2022 0x00000001048fc348 Adobe Photoshop 2022 + 40436552'
    30 address: 0x1048fc278 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '30 Adobe Photoshop 2022 0x00000001048fc278 Adobe Photoshop 2022 + 40436344'
    31 address: 0x104800af4 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '31 Adobe Photoshop 2022 0x0000000104800af4 Adobe Photoshop 2022 + 39406324'
    32 address: 0x104800934 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '32 Adobe Photoshop 2022 0x0000000104800934 Adobe Photoshop 2022 + 39405876'
    33 address: 0x1a2c3e42c base: 0x1a2b97000 module name: 'Foundation' symbol info: '33 Foundation 0x00000001a2c3e42c __NSFireTimer + 104'
    34 address: 0x1a1d3f3c8 base: 0x1a1ca0000 module name: 'CoreFoundation' symbol info: '34 CoreFoundation 0x00000001a1d3f3c8 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32'
    35 address: 0x1a1d3efc4 base: 0x1a1ca0000 module name: 'CoreFoundation' symbol info: '35 CoreFoundation 0x00000001a1d3efc4 __CFRunLoopDoTimer + 1076'
    36 address: 0x1a1d3ea50 base: 0x1a1ca0000 module name: 'CoreFoundation' symbol info: '36 CoreFoundation 0x00000001a1d3ea50 __CFRunLoopDoTimers + 392'
    37 address: 0x1a1d23584 base: 0x1a1ca0000 module name: 'CoreFoundation' symbol info: '37 CoreFoundation 0x00000001a1d23584 __CFRunLoopRun + 1872'
    38 address: 0x1a1d22694 base: 0x1a1ca0000 module name: 'CoreFoundation' symbol info: '38 CoreFoundation 0x00000001a1d22694 CFRunLoopRunSpecific + 600'
    39 address: 0x1aa898990 base: 0x1aa868000 module name: 'HIToolbox' symbol info: '39 HIToolbox 0x00000001aa898990 RunCurrentEventLoopInMode + 292'
    40 address: 0x1aa89861c base: 0x1aa868000 module name: 'HIToolbox' symbol info: '40 HIToolbox 0x00000001aa89861c ReceiveNextEventCommon + 320'
    41 address: 0x1aa8984c4 base: 0x1aa868000 module name: 'HIToolbox' symbol info: '41 HIToolbox 0x00000001aa8984c4 _BlockUntilNextEventMatchingListInModeWithFilter + 72'
    42 address: 0x1a4877aec base: 0x1a4836000 module name: 'AppKit' symbol info: '42 AppKit 0x00000001a4877aec _DPSNextEvent + 844'
    43 address: 0x1a4876390 base: 0x1a4836000 module name: 'AppKit' symbol info: '43 AppKit 0x00000001a4876390 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1332'
    44 address: 0x1047ff5c8 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '44 Adobe Photoshop 2022 0x00000001047ff5c8 Adobe Photoshop 2022 + 39400904'
    45 address: 0x1a48683b0 base: 0x1a4836000 module name: 'AppKit' symbol info: '45 AppKit 0x00000001a48683b0 -[NSApplication run] + 596'
    46 address: 0x104800868 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '46 Adobe Photoshop 2022 0x0000000104800868 Adobe Photoshop 2022 + 39405672'
    47 address: 0x104802f7c base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '47 Adobe Photoshop 2022 0x0000000104802f7c Adobe Photoshop 2022 + 39415676'
    48 address: 0x1048fcb80 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '48 Adobe Photoshop 2022 0x00000001048fcb80 Adobe Photoshop 2022 + 40438656'
    49 address: 0x107241e10 base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '49 Adobe Photoshop 2022 0x0000000107241e10 Adobe Photoshop 2022 + 83713552'
    50 address: 0x102271c3c base: 0x10226c000 module name: 'Adobe Photoshop 2022' symbol info: '50 Adobe Photoshop 2022 0x0000000102271c3c Adobe Photoshop 2022 + 23612'
    51 address: 0x10b23d0f4 module name: '<unknown module>' symbol info: '51 dyld 0x000000010b23d0f4 start + 520'

     

     

    Marvelous_Lullaby5CDC
    Marvelous_Lullaby5CDC
    Participant
    April 6, 2022

    Good Morning,
    thats my error-log by opening a small jpg !?
    Best regards

    Robert


    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF72DF5D542 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF72C269924 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF72C268F49 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF72B732694 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF72B731FA1 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF72B7321C1 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF72B731FC1 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF72B73F46D base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF72C2B0655 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF72C2B35D8 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF72C2B2FBA base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF72C28D759 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF729CE5AB8 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF729CE5B56 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF729CD9069 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF729CEFCF1 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF729FA4652 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF729CDBADE base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF729F3C982 base: 0x00007FF7296E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFCC1AB7034 base: 0x00007FFCC1AA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFCC24E2651 base: 0x00007FFCC2490000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    I
    imaccready
    Known Participant
    April 2, 2022

    Adobe Photoshop 23.2.1

     

    Trying to open a jpg file and after a long wait I get the "Program Error" dialog. Here's what the dignostic tool put in my clipboard...

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    K
    kevinc50001240
    Participant
    April 5, 2022

    Here is the error I am getting from the lastest version of Photoshop:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x00007FF60F320562 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF60D690654 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF60D68FB29 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF60CABF644 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF60CABF0D1 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF60CABF171 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF60CABF0F1 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF60CACB60D base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF60D6D6C65 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF60D6D98E8 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF60D6D942B base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF60D6B42D9 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF60B0A1C19 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF60B0A1CB6 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF60B095229 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF60B0AC181 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF60B361902 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF60B097C7E base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF60B2F8542 base: 0x00007FF60AA90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9A9827034 base: 0x00007FF9A9810000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF9AA0E2651 base: 0x00007FF9AA090000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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