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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247965 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    S
    Steve Ince
    Participant
    January 14, 2022

    I tried to use Path Blur in Photoshop

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF740A25E22 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF73EDFB444 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF73EDFA919 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF73E22A434 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF73E229EC1 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF73E229F61 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF73E229EE1 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF73E23647D base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF73EE41A55 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF73EE446D8 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF73EE4421B base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF73EE1F0C9 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF73C80CA69 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF73C80CB06 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF73C800079 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF73C816FD1 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF73CACC752 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF73C802ACE base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF73CA63392 base: 0x00007FF73C200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB57F17034 base: 0x00007FFB57F00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB59CE2651 base: 0x00007FFB59C90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    bretta39283507
    bretta39283507
    Participant
    January 13, 2022

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save as “IMG950244.tif” because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x106e5aff4 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000106e5b024 Adobe Photoshop 2022 + 75952164'
    1 address: 0x104c7a09c base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000104c7a09c Adobe Photoshop 2022 + 40427676'
    2 address: 0x104c7a408 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000104c7a408 Adobe Photoshop 2022 + 40428552'
    3 address: 0x104565944 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000104565944 Adobe Photoshop 2022 + 33003844'
    4 address: 0x103dd4cc0 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000103dd4cc0 Adobe Photoshop 2022 + 25070784'
    5 address: 0x104c7306c base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000104c7306c Adobe Photoshop 2022 + 40398956'
    6 address: 0x104c5d4c8 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000104c5d4c8 Adobe Photoshop 2022 + 40309960'
    7 address: 0x104c5d5f0 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000104c5d5f0 Adobe Photoshop 2022 + 40310256'
    8 address: 0x104b63b70 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000104b63b70 Adobe Photoshop 2022 + 39287664'
    9 address: 0x18a6adb78 base: 0x18a21e000 module name: 'AppKit' symbol info: '9 AppKit 0x000000018a6adb78 -[NSApplication _handleEvent:] + 76'
    10 address: 0x18a24fcd4 base: 0x18a21e000 module name: 'AppKit' symbol info: '10 AppKit 0x000000018a24fcd4 -[NSApplication run] + 636'
    11 address: 0x104b645d8 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000104b645d8 Adobe Photoshop 2022 + 39290328'
    12 address: 0x104b66d80 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000104b66d80 Adobe Photoshop 2022 + 39300480'
    13 address: 0x104c5de28 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000104c5de28 Adobe Photoshop 2022 + 40312360'
    14 address: 0x1074cc704 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x00000001074cc704 Adobe Photoshop 2022 + 82708228'
    15 address: 0x1025f01b8 base: 0x1025ec000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x00000001025f01b8 Adobe Photoshop 2022 + 16824'
    16 address: 0x187991450 base: 0x187979000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x0000000187991450 start + 4'

     

    M
    milannak1372440
    Participant
    January 13, 2022

    Trying to add a Levels Adjustment and came up with the Program error:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF678725E22 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF676AFB444 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF676AFA919 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF675F2A434 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF675F29EC1 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF675F29F61 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF675F29EE1 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF675F3647D base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF676B41A55 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF676B446D8 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF676B4421B base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF676B1F0C9 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF67450CA69 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF67450CB06 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF674500079 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF674516FD1 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6747CC752 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF674502ACE base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF674763392 base: 0x00007FF673F00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF82BEB7034 base: 0x00007FF82BEA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF82D3C2651 base: 0x00007FF82D370000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    V
    vanessa22600998qrkp
    Participant
    January 11, 2022

    Hi I got the error when trying to print

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not print “A4 print layout.psd” because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF62BCE5E22 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF62A0BB444 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF62A0BA919 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF62A0BC9CA base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6284A072C base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6284A0B8B base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF629793837 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF62A1285EE base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF62A127DD5 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF62A10421B base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF62A0DF0C9 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF627ACCA69 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF627ACCB06 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF627AC09B7 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF627AD6FD1 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF627D8C752 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF627AC2ACE base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF627D23392 base: 0x00007FF6274C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF8D41E7034 base: 0x00007FF8D41D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF8D5742651 base: 0x00007FF8D56F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    泰
    泰宏22575716qniz
    Participant
    January 10, 2022

    Photoshop Error information
    Code: -1
    Text: プログラムエラーです。
    Message: 要求された操作を完了できません。プログラムエラーです。
    Stack:

     

    V
    Vinod5C7D
    Participant
    January 8, 2022

    Getting error message while performing  :

    Filer -> Blur Gallery -> Tilt Shift

    "Could not complete your request because of Program Error "

     

    I used the diagnostic tool . Cant get anything in the Clipboard .

     

    Please advise the needful steps to resolve this error.

     

    Thank you.

    Angel Scan
    Angel Scan
    Known Participant
    January 9, 2022
    Ps crashed while going back from the filter CameraRaw to Ps!



    I doubt that the recording of the simulation of the crash documents the real cause!


    Charly


    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0    address: 0x00007FF606475E22    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlListWalk:-1 in n.a.
    1    address: 0x00007FF60484B444    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    2    address: 0x00007FF60484A919    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    3    address: 0x00007FF603C7A434    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    4    address: 0x00007FF603C79EC1    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    5    address: 0x00007FF603C79F61    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    6    address: 0x00007FF603C79EE1    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    7    address: 0x00007FF603C8647D    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    8    address: 0x00007FF604891A55    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    9    address: 0x00007FF6048946D8    base: 0x00007FF601C50000    module name: 'Photoshop.exe'
     symbol: xmlFreeRMutex:-1 in n.a.
    10    address: 0x00007FF60489421B    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: xmlFreeRMutex:-1 in n.a.
    11    address: 0x00007FF60486F0C9    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: xmlFreeRMutex:-1 in n.a.
    12    address: 0x00007FF60225CA69    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13    address: 0x00007FF60225CB06    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14    address: 0x00007FF602250079    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15    address: 0x00007FF602266FD1    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16    address: 0x00007FF60251C752    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17    address: 0x00007FF602252ACE    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18    address: 0x00007FF6024B3392    base: 0x00007FF601C50000    module name:
    'Photoshop.exe'  symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19    address: 0x00007FF8F2FD7034    base: 0x00007FF8F2FC0000    module name: 'KERNEL32.DLL'
     symbol: BaseThreadInitThunk:-1 in n.a.
    20    address: 0x00007FF8F36C2651    base: 0x00007FF8F3670000    module name: 'ntdll.dll'   
     symbol: RtlUserThreadStart:-1 in n.a.
    2
    208bfs
    Participant
    January 7, 2022

    I'm running an Action to print open notecard psd files.  The actions are not in the (Windows) C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop <version>\Presets\Actions directory even though they do show up in the actions panel.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the command because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF7E3035E22 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7E140B444 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7E140A919 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7E140C9CA base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7DFE0C6DE base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7E140CA29 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7E140B6B0 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7E0AD8241 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7DF7E827D base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7DF7F1A03 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF7E35E294E base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ?is_destroyed@?$singleton@V?$map@Vxml_oarchive@archive@boost@@@extra_detail@detail@archive@boost@@@serialization@boost@@SA_NXZ:-1 in n.a.
    11 address: 0x00007FF8B98D1080 base: 0x00007FF8B98D0000 module name: 'VCRUNTIME140_1.dll' symbol: n.a.:-1 in n.a.
    12 address: 0x00007FF8B98D26A5 base: 0x00007FF8B98D0000 module name: 'VCRUNTIME140_1.dll' symbol: __NLG_Return2:-1 in n.a.
    13 address: 0x00007FF8DF951456 base: 0x00007FF8DF8B0000 module name: 'ntdll.dll' symbol: RtlCaptureContext2:-1 in n.a.
    14 address: 0x00007FF7DF7F0F7F base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    15 address: 0x00007FF7DF7EDFAF base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    16 address: 0x00007FF7DF7EE0B9 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    17 address: 0x00007FF7E140DF52 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF7E140D916 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF7E140D53F base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF7DF18C68E base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    21 address: 0x00007FF7E14785EE base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF7E1477DD5 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    23 address: 0x00007FF7E145421B base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    24 address: 0x00007FF7DF192504 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    25 address: 0x00007FF7E0546E0B base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    26 address: 0x00007FF7E0546AEF base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    27 address: 0x00007FF7DFCD7355 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    28 address: 0x00007FF7E14785EE base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    29 address: 0x00007FF7E1477DD5 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    30 address: 0x00007FF7E145412B base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    31 address: 0x00007FF7DF18C6AE base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    32 address: 0x00007FF7E14785EE base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    33 address: 0x00007FF7E1477DD5 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    34 address: 0x00007FF7E145421B base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    35 address: 0x00007FF7DF192504 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    36 address: 0x00007FF7E0546E0B base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    37 address: 0x00007FF7E0546AEF base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    38 address: 0x00007FF7DFCD5EC1 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    39 address: 0x00007FF7DF957F08 base: 0x00007FF7DE810000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

     

    M
    Miriam2249122053zu
    Participant
    January 6, 2022

    I think the only people in this community thread are users of Adobe products with problems but no one from Adobe that can help.  I have not been able to use Photoshop for several months now and I am very frustrated that there is no human support.

    What I did was uninstall and reinstall the Photoshop program and now the problem is gone.  Maybe this might help some of you.

    Good luck

     

    D
    displaced7
    Inspiring
    January 6, 2022

    Is Adobe working on this?  Photoshop is unusable.  I cannot crop and the same error happens with countless other tasks.

     

     

      D
      displaced7
      Inspiring
      January 6, 2022

      Hoping this can help.  It's been doing this for a month now.  Restarting my computer occasionally helps, but doesn't solve anything.

      I tried updating, did nothing.

       

      Is there a solution?

       

       

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 22.5.4 20211208.r.631 a0cb269
      0 address: 0x00007FF6865862E2 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF684A35F14 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      2 address: 0x00007FF684A35479 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      3 address: 0x00007FF683E90574 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      4 address: 0x00007FF683E8FFA1 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      5 address: 0x00007FF683E90041 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      6 address: 0x00007FF683E8FFC1 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      7 address: 0x00007FF683E9C5DD base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      8 address: 0x00007FF684A78DF5 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      9 address: 0x00007FF684A7B8C8 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      10 address: 0x00007FF684A7B30B base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      11 address: 0x00007FF684A55229 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF6824D6F39 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF6824D6FD6 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF6824CA828 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF6824E12C1 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      16 address: 0x00007FF68276A175 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      17 address: 0x00007FF6824CCF1B base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      18 address: 0x00007FF68272A622 base: 0x00007FF681FF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      19 address: 0x00007FFCE9F47034 base: 0x00007FFCE9F30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      20 address: 0x00007FFCEAC62651 base: 0x00007FFCEAC10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

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