Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247964 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    tsz kinh22792084
    tsz kinh22792084
    Participant
    January 5, 2022

    Same error with PS 23.01 

    Photoshop Error information

    Code: -20

    Text: because of a program error

    Message: Could not save “test.tif” because of a program error.

    Stack:

    Adobe Photoshop 23.0.1 20211105.r.68 96a498e

    0 address: 0x109028240 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010902827c Adobe Photoshop 2022 + 85029500'

    1 address: 0x106acf054 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x0000000106acf054 Adobe Photoshop 2022 + 45867092'

    2 address: 0x106acf3b4 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x0000000106acf3b4 Adobe Photoshop 2022 + 45867956'

    3 address: 0x106317b65 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x0000000106317b65 Adobe Photoshop 2022 + 37776229'

    4 address: 0x105a5c16d base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x0000000105a5c16d Adobe Photoshop 2022 + 28619117'

    5 address: 0x106ac7691 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x0000000106ac7691 Adobe Photoshop 2022 + 45835921'

    6 address: 0x106ab18d8 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x0000000106ab18d8 Adobe Photoshop 2022 + 45746392'

    7 address: 0x106ab19e4 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x0000000106ab19e4 Adobe Photoshop 2022 + 45746660'

    8 address: 0x1069b14f0 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x00000001069b14f0 Adobe Photoshop 2022 + 44696816'

    9 address: 0x164e52585 base: 0x164db2000 module name: 'Spaces' symbol info: '9   Spaces                              0x0000000164e52585 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

    10 address: 0x7fff3018cbdf base: 0x7fff3015b000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff3018cbdf -[NSApplication run] + 707'

    11 address: 0x1069b1ff2 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x00000001069b1ff2 Adobe Photoshop 2022 + 44699634'

    12 address: 0x1069b45c4 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x00000001069b45c4 Adobe Photoshop 2022 + 44709316'

    13 address: 0x106ab21dc base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x0000000106ab21dc Adobe Photoshop 2022 + 45748700'

    14 address: 0x109735e29 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '14  Adobe Photoshop 2022                0x0000000109735e29 Adobe Photoshop 2022 + 92425769'

    15 address: 0x103f16049 base: 0x103f11000 module name: 'Adobe Photoshop 2022' symbol info: '15  Adobe Photoshop 2022                0x0000000103f16049 Adobe Photoshop 2022 + 20553'

    16 address: 0x7fff6d1edcc9 base: 0x7fff6d1d3000 module name: 'libdyld.dylib' symbol info: '16  libdyld.dylib                       0x00007fff6d1edcc9 start + 1'

     

    T
    Tampa Dude
    Participant
    January 3, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Camera Raw Filter command because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF7AED25E22 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7AD0FB444 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7AD0FA919 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7AD0FC9CA base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7AD0FB763 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7ABD2C5FF base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7AC1D5CD5 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7AC20D3BF base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7AC0D65CD base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7AC0D5F3F base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7AD1685EE base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7AD167DD5 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7AD14421B base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF7AD11F0C9 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF7AAB0CA69 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7AAB0CB06 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7AAB009B7 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7AAB16FD1 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7AADCC752 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF7AAB02ACE base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF7AAD63392 base: 0x00007FF7AA500000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    21 address: 0x00007FFAB76A54E0 base: 0x00007FFAB7690000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    22 address: 0x00007FFAB854485B base: 0x00007FFAB8540000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    Miriam2249122053zu
    Participant
    January 3, 2022

    I am encountering the error message when I try to use the Text Tool.  I updated to Photoshop 2022 but it still happens.  I updated my local graphic drivers but this did not help.

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF6D41E5E22 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6D25BB444 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6D25BA919 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6D19EA434 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6D19E9EC1 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6D19E9F61 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6D19E9EE1 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6D19F647D base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6D2601A55 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6D26046D8 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6D260421B base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6D25DF0C9 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6CFFCCA69 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6CFFCCB06 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6CFFC0079 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6CFFD6FD1 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6D028C752 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6CFFC2ACE base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6D0223392 base: 0x00007FF6CF9C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFE65E07034 base: 0x00007FFE65DF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFE66DA2651 base: 0x00007FFE66D50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    Thanks

    T
    The Original DISQMAN
    Participant
    January 3, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF6CB1C5E22 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6C959B444 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6C959A919 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6C89CA434 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6C89C9EC1 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6C89C9F61 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6C89C9EE1 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6C89D647D base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6C95E1A55 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6C95E46D8 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6C95E421B base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6C95BF0C9 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6C6FACA69 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6C6FACB06 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6C6FA0079 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6C6FB6FD1 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6C726C752 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6C6FA2ACE base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6C7203392 base: 0x00007FF6C69A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFC6B77034 base: 0x00007FFFC6B60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFC7822651 base: 0x00007FFFC77D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    davidv66327953
    Participant
    January 3, 2022

    I got this error while doing Automate > Crop and Straighten Photos more than once:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF6104D5E22 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF60E8AB444 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF60E8AA919 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF60DCDA434 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF60DCD9EC1 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF60DCD9F61 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF60DCD9EE1 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF60DCE647D base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF60E8F1A55 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF60E8F46D8 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF60E8F421B base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF60E8CF0C9 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF60C2BCA69 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF60C2BCB06 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF60C2B0079 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF60C2C6FD1 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF60C57C752 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF60C2B2ACE base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF60C513392 base: 0x00007FF60BCB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9E92A7C24 base: 0x00007FF9E9290000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF9E99AD721 base: 0x00007FF9E9940000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    lynnea61814075
    lynnea61814075
    Participant
    January 2, 2022

    I am getting a program error any time I try to change a font on text. I have attached the error information since this box is also giving me an erro when trying to paste in the error data indicating it is invalid HTML data.

     

    Angel Scan
    Angel Scan
    Known Participant
    December 31, 2021

    Hallo, während des 'maskierens' mit dem Pinsel Werkzeug eines Bildausschnitts auf einer eigenen Ebene in Camera Raw
    begann der Bildausschnitt leicht zu zittern - während des 'malens' bei gedrückter linker Maustaste, dies pasierte mehrmals!
    Zurück in PhotoShop habe ich das 'User Diagnostics Tool' gestartet um zu sehen ob das Tool eine Aufzeichnung erstellen konnte, beim klicken auf 'Simulate Error' erschieint eine Error Meldung des 'Diagnostics Tools' und giebt die fogende Meldung heraus! ( ich nehme and das bezieht sich auf die Fehlermeldung des Diagnostics Tools und nicht auf das Zittern beim maskieren- da gab es ja keine Fehlermeldung!)

    English Translation by Google Translation

    Hello, during the 'masking' with the brush tool of an image section on a separate layer in Camera Raw the image section began to shake slightly - while 'painting' with the left mouse button pressed, this happened several times! Back in PhotoShop, I started the 'User Diagnostics Tool' to see whether the tool could create a recording, when clicking on 'Simulate Error' an error message from the 'Diagnostics Tool' appears and outputs the following message! (I assume that this relates to the error message of the Diagnostics Tool and not to the tremor when masking - there was no error message!)

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF672635E22 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF670A0B444 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF670A0A919 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF66FE3A434 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF66FE39EC1 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF66FE39F61 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF66FE39EE1 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF66FE4647D base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF670A51A55 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF670A546D8 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF670A5421B base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF670A2F0C9 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF66E41CA69 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF66E41CB06 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF66E410079 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF66E426FD1 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF66E6DC752 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF66E412ACE base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF66E673392 base: 0x00007FF66DE10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFE5DBF7034 base: 0x00007FFE5DBE0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFE5F342651 base: 0x00007FFE5F2F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Thank you

    Charly

    L
    LuffyChacha
    Participant
    December 30, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6C4335E02 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6C27E5D44 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6C27E52A9 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6C1C400B4 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6C1C3FCF1 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6C1C3FF11 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6C1C3FD11 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6C1C4C33D base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6C2828C25 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6C282B6F8 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6C282B13B base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6C2805059 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6C0286F39 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6C0286FD6 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6C027A828 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6C02912C1 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6C051A155 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6C027CF1B base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6C04DA602 base: 0x00007FF6BFDA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFE35054E0 base: 0x00007FFFE34F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFE514485B base: 0x00007FFFE5140000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    františekh76441327
    františekh76441327
    Participant
    December 29, 2021

    Hey win 11 here, I just simple cant import random image into my psd file. I tried every suggested solution. Its not working in version 23 and 22 neither. Please help ASAP, I gotta deadlines to finish.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.4 20211208.r.631 a0cb269
    0 address: 0x00007FF661C062E2 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6600B5F14 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6600B5479 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF65F510574 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF65F50FFA1 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF65F510041 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF65F50FFC1 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF65F51C5DD base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6600F8DF5 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6600FB8C8 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6600FB30B base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6600D5229 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF65DB56F39 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF65DB56FD6 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF65DB4A828 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF65DB612C1 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF65DDEA175 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF65DB4CF1B base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF65DDAA622 base: 0x00007FF65D670000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB5AC354E0 base: 0x00007FFB5AC20000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB5B3E485B base: 0x00007FFB5B3E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    františekh76441327
    františekh76441327
    Participant
    December 29, 2021

    same error on 23 version:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF6456B5E22 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF643A8B444 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF643A8A919 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF642EBA434 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF642EB9EC1 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF642EB9F61 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF642EB9EE1 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF642EC647D base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF643AD1A55 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF643AD46D8 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF643AD421B base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF643AAF0C9 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF64149CA69 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF64149CB06 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF641490079 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6414A6FD1 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF64175C752 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF641492ACE base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6416F3392 base: 0x00007FF640E90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB5AC354E0 base: 0x00007FFB5AC20000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB5B3E485B base: 0x00007FFB5B3E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    B
    Buttholesurfer2
    Participant
    December 28, 2021

    I'm having a strange issue that can't even be properly analyzed by the diagnostic plugin because the error occurs when I click the Plugin in Photoshop.

     

    Basically, if I try opening the Photoshop Preferences panel, it opens up for half a second before giving me the error "Could not complete your request because of a program error", so it is impossible to change my settings outside of doing the reset preferences shortcut (which I have tried). Occasionally, the error will pop up by itself umprompted as well and every time "Ok" is selected, dozens of new error windows pop up.

     

    I've tried looking into this issue and I only see similar complaints about this error that occur when attempting to open a PSD file, but strangely enough the error doesnt happen when I do that.

     

    Since I can't even use the diagnostic tool without this happening, I'm unsure what to do. I've tried a clean reinstall and it hasn't worked. I'm using a 2017 retina iMac that was just updated to Monterray, but this error was occuring on Big Sur as well (and I did a fresh install after updating the OS)

    Please help!

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices