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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247965 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    lawrencebrenner
    lawrencebrenner
    Known Participant
    December 27, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF731095E22 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF72F46B444 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF72F46A919 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF72E89A434 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF72E899EC1 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF72E899F61 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF72E899EE1 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF72E8A647D base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF72F4B1A55 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF72F4B46D8 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF72F4B421B base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF72F48F0C9 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF72CE7CA69 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF72CE7CB06 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF72CE70079 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF72CE86FD1 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF72D13C752 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF72CE72ACE base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF72D0D3392 base: 0x00007FF72C870000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC65C454E0 base: 0x00007FFC65C30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC6624485B base: 0x00007FFC66240000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    T
    Tristan22390160wwno
    Participant
    December 25, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF6994B5E22 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF69788B444 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF69788A919 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF696CBA434 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF696CB9EC1 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF696CB9F61 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF696CB9EE1 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF696CC647D base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6978D1A55 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6978D46D8 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6978D421B base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6978AF0C9 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF69529CA69 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF69529CB06 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF695290079 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6952A6FD1 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF69555C752 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF695292ACE base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6954F3392 base: 0x00007FF694C90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFAF3A87034 base: 0x00007FFAF3A70000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFAF4962651 base: 0x00007FFAF4910000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    F
    Freewheeler.Ken
    Participating Frequently
    December 24, 2021

    Simply opening a PSD file. Contents of the file do not show and the main client area still looks like a PSD has not been opened. Side panels are visible as usual. Layers panel show the layers. Attempting to hide or unhide any layer produces the error. Same error message displayed when attempting to save or close the file. All was fine yesterday and I am not aware of any updates to PS or Windows beinbg applied overnight when all machines and routers were powered off.

     

    See the attached error log.

    F
    Freewheeler.Ken
    Participating Frequently
    December 25, 2021

    Disbeling the graphic co-processer in settings->performance appears to have fixed this error for me for now.

    S
    Sarah223702665tcc
    Participant
    December 23, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF686A85E22 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF684E5B444 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF684E5A919 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF68428A434 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF684289EC1 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF684289F61 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF684289EE1 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF68429647D base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF684EA1A55 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF684EA46D8 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF684EA421B base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF684E7F0C9 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF68286CA69 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF68286CB06 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6828609B7 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF682876FD1 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF682B2C752 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF682862ACE base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF682AC3392 base: 0x00007FF682260000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF933357034 base: 0x00007FF933340000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF935342651 base: 0x00007FF9352F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    R
    Rachel22345989vsan
    Participant
    December 21, 2021

    I am getting this whenever I try to change fonts. I have updated my software and restarted my laptop and the issue still persists;

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF780265E22 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77E63B444 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77E63A919 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77DA6A434 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF77DA69EC1 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF77DA69F61 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF77DA69EE1 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF77DA7647D base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF77E681A55 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF77E6846D8 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77E68421B base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF77E65F0C9 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF77C04CA69 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF77C04CB06 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF77C040079 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF77C056FD1 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF77C30C752 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF77C042ACE base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF77C2A3392 base: 0x00007FF77BA40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF91B917034 base: 0x00007FF91B900000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF91D122651 base: 0x00007FF91D0D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    K
    Khayla5E2F
    Participant
    December 20, 2021

    Unable to use Object Selection tool for a while now.  Following message keeps coming up

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF7062D5E22 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7046AB444 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7046AA919 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF703ADA434 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF703AD9EC1 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF703AD9F61 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF703AD9EE1 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF703AE647D base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7046F1A55 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7046F46D8 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7046F421B base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7046CF0C9 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7020BCA69 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7020BCB06 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7020B0079 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7020C6FD1 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF70237C752 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7020B2ACE base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF702313392 base: 0x00007FF701AB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFBF4F27034 base: 0x00007FFBF4F10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFBF6F22651 base: 0x00007FFBF6ED0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    J
    James22320881ckiu
    Participant
    December 19, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF757FB5E22 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF75638B444 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF75638A919 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7557BA434 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7557B9EC1 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7557B9F61 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7557B9EE1 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7557C647D base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7563D1A55 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7563D46D8 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7563D421B base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7563AF0C9 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF753D9CA69 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF753D9CB06 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF753D90079 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF753DA6FD1 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF75405C752 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF753D92ACE base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF753FF3392 base: 0x00007FF753790000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFE68D354E0 base: 0x00007FFE68D20000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFE6A7C485B base: 0x00007FFE6A7C0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    I am suffering from a similar problems to those listed in the posts below I have followed the advice, like those below. the error persists I presume like it does for those below. Please resolve ASAP

    P
    Paulo Vinicius 77
    Participant
    December 18, 2021

    Photoshop no longer saves.
    I've followed all the steps, enabled folders on my computer for saving, uninstalled several times, got older versions, did it with about 5 previous versions. I gave Photoshop full access to my disk, cleared cache, restarted the computer several times, reinstalled others.... I did everything I could but still couldn't solve it, I still can't do the basics, save a file.
    Does anybody know how to solve this?

     

    Photoshop Error information

    Code: -1

    Text: devido a um erro de programa

    Message: Não foi possível completar o seu pedido devido a um erro de programa.

    Stack:

    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5

    0 address: 0x10aa95e20 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010aa95e5c Adobe Photoshop 2022 + 85253724'

    1 address: 0x10852d514 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010852d514 Adobe Photoshop 2022 + 46028052'

    2 address: 0x10852d761 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010852d761 Adobe Photoshop 2022 + 46028641'

    3 address: 0x10b2df1f3 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010b2df1f3 Adobe Photoshop 2022 + 93942259'

    4 address: 0x10b2df1c9 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010b2df1c9 Adobe Photoshop 2022 + 93942217'

    5 address: 0x10b2df1b9 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010b2df1b9 Adobe Photoshop 2022 + 93942201'

    6 address: 0x10b2df1a9 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010b2df1a9 Adobe Photoshop 2022 + 93942185'

    7 address: 0x10b2df16d base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010b2df16d Adobe Photoshop 2022 + 93942125'

    8 address: 0x10852a2cb base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010852a2cb Adobe Photoshop 2022 + 46015179'

    9 address: 0x108528005 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000108528005 Adobe Photoshop 2022 + 46006277'

    10 address: 0x108525761 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x0000000108525761 Adobe Photoshop 2022 + 45995873'

    11 address: 0x10850f9b8 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x000000010850f9b8 Adobe Photoshop 2022 + 45906360'

    12 address: 0x10850fac4 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x000000010850fac4 Adobe Photoshop 2022 + 45906628'

    13 address: 0x10840ec30 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x000000010840ec30 Adobe Photoshop 2022 + 44854320'

    14 address: 0x12466e515 base: 0x1245ce000 module name: 'Spaces' symbol info: '14  Spaces                              0x000000012466e515 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

    15 address: 0x7ff81c4d880b base: 0x7ff81c071000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81c4d880b -[NSApplication _handleEvent:] + 65'

    16 address: 0x7ff81c0a037e base: 0x7ff81c071000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007ff81c0a037e -[NSApplication run] + 623'

    17 address: 0x10840f732 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x000000010840f732 Adobe Photoshop 2022 + 44857138'

    18 address: 0x108411fa6 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x0000000108411fa6 Adobe Photoshop 2022 + 44867494'

    19 address: 0x1085102bc base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x00000001085102bc Adobe Photoshop 2022 + 45908668'

    20 address: 0x10b226a49 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x000000010b226a49 Adobe Photoshop 2022 + 93186633'

    21 address: 0x10594ad7d base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '21  Adobe Photoshop 2022                0x000000010594ad7d Adobe Photoshop 2022 + 11645'

    22 address: 0x110da84fe module name: '<unknown module>' symbol info: '22  dyld                                0x0000000110da84fe start + 462'

    23 address: 0x0 module name: '<unknown module>' symbol info: '23  ???                                 0x0000000000000000 0x0 + 0'

    24 address: 0x105948000 base: 0x105948000 module name: 'Adobe Photoshop 2022' symbol info: '24  Adobe Photoshop 2022                0x0000000105948000 __dso_handle + 0'

     

    Wildson Wellington Silva
    Wildson Wellington Silva
    Participant
    December 17, 2021

    Photoshop Error information
    Code: -1
    Text: devido a um erro de programa
    Message: Não foi possível completar o seu pedido devido a um erro de programa.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF6E00E5E22 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6DE4BB444 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6DE4BA919 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6DD8EA434 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6DD8E9EC1 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6DD8E9F61 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6DD8E9EE1 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6DD8F647D base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6DE501A55 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6DE5046D8 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6DE50421B base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6DE4DF0C9 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6DBECCA69 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6DBECCB06 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6DBEC0079 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6DBED6FD1 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6DC18C752 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6DBEC2ACE base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6DC123392 base: 0x00007FF6DB8C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFCCD6D7034 base: 0x00007FFCCD6C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFCCE2C2651 base: 0x00007FFCCE270000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    Camille222337088ewm
    Participant
    December 15, 2021

    Hello, error i get opening Leica SL2-S .dng from Photoshop

     

    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile aprire “L1000027.DNG” poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF7C9265E22 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C763B444 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7C763A919 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7C763C9CA base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7C53A5ABD base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    5 address: 0x00007FF7C5CF8E53 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7C5CFFCDC base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7C5CFF5CD base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7C5CFF132 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7C5771791 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7C546993C base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    11 address: 0x00007FF7C506CEFE base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7C5A44FAE base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    13 address: 0x00007FF7C76F8C6C base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF7C765E074 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    15 address: 0x00007FF7C5CFEA3D base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF7C765E7BF base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF7C7659D64 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF7C76A85EE base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF7C76A7DD5 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF7C768421B base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF7C765F0C9 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF7C504CA69 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    23 address: 0x00007FF7C504CB06 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    24 address: 0x00007FF7C50409B7 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF7C5056FD1 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF7C530C752 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    27 address: 0x00007FF7C5042ACE base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    28 address: 0x00007FF7C52A3392 base: 0x00007FF7C4A40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    29 address: 0x00007FFFE86E54E0 base: 0x00007FFFE86D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    30 address: 0x00007FFFE9FA485B base: 0x00007FFFE9FA0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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