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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247968 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    M
    mabe38
    Participating Frequently
    December 14, 2021

    The problem was not solved.

     

    when can I expect Photoshop to work. That cost moatlich money without which I can use Photoshop effectively? This is all very annoying, Have the latest version

    Martin

     

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF75F455E22 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF75D82B444 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF75D82A919 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF75CC5A434 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF75CC59EC1 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF75CC59F61 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF75CC59EE1 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF75CC6647D base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF75D871A55 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF75D8746D8 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF75D87421B base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF75D84F0C9 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF75B23CA69 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF75B23CB06 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF75B230079 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF75B246FD1 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF75B4FC752 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF75B232ACE base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF75B493392 base: 0x00007FF75AC30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB41DA7034 base: 0x00007FFB41D90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB43222651 base: 0x00007FFB431D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    flord
    flord
    Participant
    December 14, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x10832f6c0 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010832f6fc Adobe Photoshop 2022 + 85030652'
    1 address: 0x105dd64d4 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000105dd64d4 Adobe Photoshop 2022 + 45868244'
    2 address: 0x105dd6721 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000105dd6721 Adobe Photoshop 2022 + 45868833'
    3 address: 0x108af6ac3 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000108af6ac3 Adobe Photoshop 2022 + 93186755'
    4 address: 0x108af6a99 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000108af6a99 Adobe Photoshop 2022 + 93186713'
    5 address: 0x108af6a89 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000108af6a89 Adobe Photoshop 2022 + 93186697'
    6 address: 0x108af6a79 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000108af6a79 Adobe Photoshop 2022 + 93186681'
    7 address: 0x108af6a3d base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000108af6a3d Adobe Photoshop 2022 + 93186621'
    8 address: 0x105dd345b base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000105dd345b Adobe Photoshop 2022 + 45855835'
    9 address: 0x105dd13b5 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000105dd13b5 Adobe Photoshop 2022 + 45847477'
    10 address: 0x105dceb11 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000105dceb11 Adobe Photoshop 2022 + 45837073'
    11 address: 0x105db8d58 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000105db8d58 Adobe Photoshop 2022 + 45747544'
    12 address: 0x105db8e64 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000105db8e64 Adobe Photoshop 2022 + 45747812'
    13 address: 0x105cb8970 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000105cb8970 Adobe Photoshop 2022 + 44697968'
    14 address: 0x16ed2d635 base: 0x16ec8d000 module name: 'Spaces' symbol info: '14 Spaces 0x000000016ed2d635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7ff81572b80b base: 0x7ff8152c4000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff81572b80b -[NSApplication _handleEvent:] + 65'
    16 address: 0x7ff8152f337e base: 0x7ff8152c4000 module name: 'AppKit' symbol info: '16 AppKit 0x00007ff8152f337e -[NSApplication run] + 623'
    17 address: 0x105cb9472 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000105cb9472 Adobe Photoshop 2022 + 44700786'
    18 address: 0x105cbba44 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000105cbba44 Adobe Photoshop 2022 + 44710468'
    19 address: 0x105db965c base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000105db965c Adobe Photoshop 2022 + 45749852'
    20 address: 0x108a3d2a9 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000108a3d2a9 Adobe Photoshop 2022 + 92426921'
    21 address: 0x10321d4c9 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010321d4c9 Adobe Photoshop 2022 + 21705'
    22 address: 0x1179b04fe module name: '<unknown module>' symbol info: '22 dyld 0x00000001179b04fe start + 462'
    23 address: 0x0 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000000 0x0 + 0'
    24 address: 0x103218000 base: 0x103218000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x0000000103218000 __dso_handle + 0'

     

    J
    jesseh97401696
    Participant
    December 14, 2021

    Hi, I'm getting an error where my file is unable to save. I can do save as and save as a new document but it has to be renamed. Doing save as and trying to replace the original document doesn't work.

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x10f4336c0 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010f4336fc Adobe Photoshop 2022 + 85030652'
    1 address: 0x10ceda4d4 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010ceda4d4 Adobe Photoshop 2022 + 45868244'
    2 address: 0x10ceda721 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010ceda721 Adobe Photoshop 2022 + 45868833'
    3 address: 0x10fbfaac3 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010fbfaac3 Adobe Photoshop 2022 + 93186755'
    4 address: 0x10fbfaa99 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010fbfaa99 Adobe Photoshop 2022 + 93186713'
    5 address: 0x10fbfaa89 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010fbfaa89 Adobe Photoshop 2022 + 93186697'
    6 address: 0x10fbfaa79 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010fbfaa79 Adobe Photoshop 2022 + 93186681'
    7 address: 0x10fbfaa3d base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010fbfaa3d Adobe Photoshop 2022 + 93186621'
    8 address: 0x10ced745b base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010ced745b Adobe Photoshop 2022 + 45855835'
    9 address: 0x10ced53b5 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010ced53b5 Adobe Photoshop 2022 + 45847477'
    10 address: 0x10ced2b11 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010ced2b11 Adobe Photoshop 2022 + 45837073'
    11 address: 0x10cebcd58 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010cebcd58 Adobe Photoshop 2022 + 45747544'
    12 address: 0x10cebce64 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010cebce64 Adobe Photoshop 2022 + 45747812'
    13 address: 0x10cdbc970 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010cdbc970 Adobe Photoshop 2022 + 44697968'
    14 address: 0x1a4cda635 base: 0x1a4c3a000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001a4cda635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff230bbbe1 base: 0x7fff22c1c000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230bbbe1 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c4bc8e base: 0x7fff22c1c000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c4bc8e -[NSApplication run] + 623'
    17 address: 0x10cdbd472 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010cdbd472 Adobe Photoshop 2022 + 44700786'
    18 address: 0x10cdbfa44 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010cdbfa44 Adobe Photoshop 2022 + 44710468'
    19 address: 0x10cebd65c base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010cebd65c Adobe Photoshop 2022 + 45749852'
    20 address: 0x10fb412a9 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010fb412a9 Adobe Photoshop 2022 + 92426921'
    21 address: 0x10a3214c9 base: 0x10a31c000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010a3214c9 Adobe Photoshop 2022 + 21705'
    22 address: 0x7fff20377f3d base: 0x7fff20362000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20377f3d start + 1'

     

    Team Empire
    Team Empire
    Participant
    December 12, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x00007FF6D97DDC92 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6D7BBF314 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6D7BBE869 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6D6FB1834 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6D6FB14D1 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6D6FB16F1 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6D6FB14F1 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6D6FBDBBD base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6D7C05805 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6D7C082C8 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6D7C07CFB base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6D7BDE979 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6D55A42D9 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6D55A4376 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6D5597C28 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6D55AE831 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6D58586A2 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6D559A322 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6D57FA8F2 base: 0x00007FF6D5080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD2BCE7034 base: 0x00007FFD2BCD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD2CCA2651 base: 0x00007FFD2CC50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    defaultreij6ogn7cl2
    Participant
    December 12, 2021
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x1076ddc98 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x00000001076ddcc8 Adobe Photoshop 2022 + 75947208'
    1 address: 0x105511084 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x0000000105511084 Adobe Photoshop 2022 + 40505476'
    2 address: 0x1055112c4 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x00000001055112c4 Adobe Photoshop 2022 + 40506052'
    3 address: 0x107d3f5b4 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x0000000107d3f5b4 Adobe Photoshop 2022 + 82638260'
    4 address: 0x107d3f590 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x0000000107d3f590 Adobe Photoshop 2022 + 82638224'
    5 address: 0x107d3f584 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x0000000107d3f584 Adobe Photoshop 2022 + 82638212'
    6 address: 0x107d3f578 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x0000000107d3f578 Adobe Photoshop 2022 + 82638200'
    7 address: 0x107d3f4f4 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x0000000107d3f4f4 Adobe Photoshop 2022 + 82638068'
    8 address: 0x10550e870 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010550e870 Adobe Photoshop 2022 + 40495216'
    9 address: 0x10550c9b8 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x000000010550c9b8 Adobe Photoshop 2022 + 40487352'
    10 address: 0x10550a4cc base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010550a4cc Adobe Photoshop 2022 + 40477900'
    11 address: 0x1054f491c base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x00000001054f491c Adobe Photoshop 2022 + 40388892'
    12 address: 0x1054f4a44 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x00000001054f4a44 Adobe Photoshop 2022 + 40389188'
    13 address: 0x1053fb8fc base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x00000001053fb8fc Adobe Photoshop 2022 + 39368956'
    14 address: 0x1ac7cf588 base: 0x1ac366000 module name: 'AppKit' symbol info: '14  AppKit                              0x00000001ac7cf588 -[NSApplication _handleEvent:] + 76'
    15 address: 0x1ac3983d8 base: 0x1ac366000 module name: 'AppKit' symbol info: '15  AppKit                              0x00000001ac3983d8 -[NSApplication run] + 636'
    16 address: 0x1053fc364 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x00000001053fc364 Adobe Photoshop 2022 + 39371620'
    17 address: 0x1053fe8a0 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x00000001053fe8a0 Adobe Photoshop 2022 + 39381152'
    18 address: 0x1054f527c base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x00000001054f527c Adobe Photoshop 2022 + 40391292'
    19 address: 0x107c9667c base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x0000000107c9667c Adobe Photoshop 2022 + 81946236'
    20 address: 0x102e74e10 base: 0x102e70000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x0000000102e74e10 Adobe Photoshop 2022 + 19984'
    21 address: 0x10ba790f4 module name: '<unknown module>' symbol info: '21  dyld                                0x000000010ba790f4 start + 520'
     
    J
    jsmilanicforum
    Participating Frequently
    December 11, 2021

    I get the following after trying to save a layered file as a PSD:

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “page-1-new.psd” because of a program error.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x10d7e26c0 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010d7e26fc Adobe Photoshop 2022 + 85030652'
    1 address: 0x10b2894d4 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010b2894d4 Adobe Photoshop 2022 + 45868244'
    2 address: 0x10b289834 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010b289834 Adobe Photoshop 2022 + 45869108'
    3 address: 0x10aad1fe5 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010aad1fe5 Adobe Photoshop 2022 + 37777381'
    4 address: 0x10a2165ed base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010a2165ed Adobe Photoshop 2022 + 28620269'
    5 address: 0x10b281b11 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010b281b11 Adobe Photoshop 2022 + 45837073'
    6 address: 0x10b26bd58 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010b26bd58 Adobe Photoshop 2022 + 45747544'
    7 address: 0x10b26be64 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010b26be64 Adobe Photoshop 2022 + 45747812'
    8 address: 0x10b16b970 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010b16b970 Adobe Photoshop 2022 + 44697968'
    9 address: 0x155cc7635 base: 0x155c27000 module name: 'Spaces' symbol info: '9 Spaces 0x0000000155cc7635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff2338a979 base: 0x7fff22eeb000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2338a979 -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22f1a69e base: 0x7fff22eeb000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22f1a69e -[NSApplication run] + 623'
    12 address: 0x10b16c472 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010b16c472 Adobe Photoshop 2022 + 44700786'
    13 address: 0x10b16ea44 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010b16ea44 Adobe Photoshop 2022 + 44710468'
    14 address: 0x10b26c65c base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x000000010b26c65c Adobe Photoshop 2022 + 45749852'
    15 address: 0x10def02a9 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x000000010def02a9 Adobe Photoshop 2022 + 92426921'
    16 address: 0x1086d04c9 base: 0x1086cb000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001086d04c9 Adobe Photoshop 2022 + 21705'
    17 address: 0x7fff20651f3d base: 0x7fff2063c000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff20651f3d start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

     

    A
    alyssa.shoults
    Participant
    December 10, 2021

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

     

    I keep getting a program error when I try to use the text tool. I click on the text tool, try to make a text box, and a program error comes up. My Photoshop is up to date, I've tried uninstalling and reinstalling, nothing is working. I'm working on macOS Big Sur Version 11.6.1.

    carlodeauinpa
    carlodeauinpa
    Participating Frequently
    December 10, 2021

    I am not sure, whether the error information from the clipboard came through. So here, as an attachement file in .docx, it comes again (same information)

    carlodeauinpa
    carlodeauinpa
    Participating Frequently
    December 10, 2021

    Hi Pete,unfortunately, I cannot access RAW.

    Here is the eror code. I hope it will help removing the bug. Many thanks, Carl

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Befehl "Camera Raw-Filter" konnte nicht verwendet werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x00007FF67DC3DC92 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF67C01F314 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF67C01E869 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF67C0207BA base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF67C01F633 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF67ABF2C2F base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF67B1AFD95 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF67B1DDBFF base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF67AF9A5CD base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF67AF99F3F base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF67C08B39E base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF67C08AB95 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF67C067CFB base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF67C03E979 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF679A042D9 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF679A04376 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6799F8545 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF679A0E831 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF679CB86A2 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF6799FA322 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF679C5A8F2 base: 0x00007FF6794E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    21 address: 0x00007FFA0B3654E0 base: 0x00007FFA0B350000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    22 address: 0x00007FFA0CDE485B base: 0x00007FFA0CDE0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    Muhammad Abdelsalam
    Participant
    December 10, 2021

    This error keeps happening when I try to make the landscape mixer filter
    and it writes: "we've temporarily disabled this filter because of an error"
    and after that the whole software keeps crashing and showing me this error message:
    "Could not complete your request because of a program error."

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x00007FF7EDDFDC92 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7EC1DF314 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7EC1DE869 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7EB5D1834 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7EB5D14D1 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7EB5D16F1 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7EB5D14F1 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7EB5DDBBD base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7EC225805 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7EC2282C8 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7EC227CFB base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7EC1FE979 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7E9BC42D9 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7E9BC4376 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7E9BB7C28 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7E9BCE831 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7E9E786A2 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7E9BBA322 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7E9E1A8F2 base: 0x00007FF7E96A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC91167034 base: 0x00007FFC91150000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC912A2651 base: 0x00007FFC91250000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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