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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247999 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    A
    Adam D Short
    Participant
    June 3, 2021

    I did as instructed, paste the contents of the clipboard and nothing happened.

    A
    Admirable_Companion5D67
    Participating Frequently
    June 3, 2021

    Hi, I was wondering if there's been a solution for when saving the file. I downloaded the plugin but for some reason when I click on "Simulate Error" on the User Diagnostic plugin I also get an error "Could not complete your request because of a program error". So I can't even get the error log at this point.

    I have tried every solution mentioned in this thread without any luck. Now one thing I can say is that the problem does not happen when saving to the desktop. I am trying to save to a shared drive as I always have but seems like the problem arisen with this latter versions.

    Thank you for any help

    U
    UmamiPan
    Participant
    June 3, 2021

    Hey. I'm having the same error as a lot is having here. Photoshop has been unusable for a few weeks now. I've troubleshoted tirelessly. 

    I am also following the instructions for the diagnostics plug-in, having pasted the relevant folder into plugins, yet no information is copied to the clipboard at any point. Running latest version.

     

    I am not able to open files, or even close photoshop itself, with the error message:

    couldnot complete your request because of a program error.

    Help please?

    U
    UmamiPan
    Participant
    June 3, 2021

    This really sucks. I have to use photoshop for social media. 

    D
    DT Miller
    Participating Frequently
    June 2, 2021

    Turns out nothing copied to the clipboard. I'm trying to take a Photoshop class and can't follow along anymore.

    D
    DT Miller
    Participating Frequently
    June 2, 2021
    Please download the attached file to view this post
    D
    defaultopif9trsyq2y
    Participant
    May 30, 2021

    Hai, I am having issues with photoshop because I cant make any new file to be able to star working in it.

     

     

    S
    Scott,5DA6
    Participant
    May 27, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF7F4D41B56 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    1 address: 0x00007FF7F34BED30 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    2 address: 0x00007FF7F34BE2A9 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7F2A936C4 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    4 address: 0x00007FF7F2A93321 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    5 address: 0x00007FF7F2A93521 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    6 address: 0x00007FF7F2A93341 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    7 address: 0x00007FF7F2A9D21D base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    8 address: 0x00007FF7F35006EE base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    9 address: 0x00007FF7F3502CF1 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    10 address: 0x00007FF7F35027D6 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    11 address: 0x00007FF7F34DD189 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    12 address: 0x00007FF7F11B5346 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    13 address: 0x00007FF7F11B53D3 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    14 address: 0x00007FF7F11A9888 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    15 address: 0x00007FF7F11BE6FC base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    16 address: 0x00007FF7F143DC8F base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    17 address: 0x00007FF7F11ABF0B base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    18 address: 0x00007FF7F1402512 base: 0x00007FF7F0D60000 module name: 'Photoshop.exe'
    19 address: 0x00007FFBC1637034 base: 0x00007FFBC1620000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFBC2062651 base: 0x00007FFBC2010000 module name: 'ntdll.dll'

     

    P
    peter de vos
    Participant
    May 29, 2021

    I had the same issue. I "solved" it by choosing "Reset preferences on exit". The problem is gone for now and Photoshop works normally. Nevertheless, i have no idea wat caused the error. It was there out of the blue (days after upgrading to the most recent version) and i can't remember adding any plugins or anything else.

      palomar40102170
      palomar40102170
      Participant
      May 31, 2021

      Where did you find the "reset preferences on exit" button?

       

      Thanks

      R
      runcat
      Inspiring
      May 26, 2021

      Hi, 

      Getting a program error when trying to change font to Apple Color Emojis. I installed the plug in, and followed instructions above, but nothing is copied to my clipboard, and program error persists. 

       

      Please help!

      L
      LiveOnlineAcadmey
      Participant
      May 26, 2021

      I installed the user-diagnostics and it works. But nothing is in the Clipboard.

      When I save a file first time everything is fine.

      When I try to save it again, the error occours (see my screenshot).

      I can save it with a new name, but not with the same name.

        I
        ilia5E6E
        Participant
        May 24, 2021

        open photoshop.

        try to open file -> program error.

        try to close photoshop -> program error.

        click the 'simulate error' button in the plugin -> program error.

         

        seems it was able to copy something to the clipboard though.

         

        Been having this issue for over a year. my temporary solution is to delete my preferences folder, open photoshop, close photoshop, drag some of my old preferences back (brushes, workspaces), open photoshop, solved. But need to repeat these steps at least once a month, sometimes multiple times a week.

         

        Photoshop Error information
        Code: -39
        Text: because an unexpected end-of-file was encountered
        Message: Could not import the clipboard because an unexpected end-of-file was encountered.
        Stack:
        Adobe Photoshop 22.4.1 20210518.r.211 7b18b4f
        0 address: 0x00007FF6BCD21F8B base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
        1 address: 0x00007FF6BB4048E4 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        2 address: 0x00007FF6BB403E49 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        3 address: 0x00007FF6BB405DDA base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        4 address: 0x00007FF6BB404BF3 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        5 address: 0x00007FF6B99F8584 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        6 address: 0x00007FF6B99F8838 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        7 address: 0x00007FF6B91259F4 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        8 address: 0x00007FF6B9124CBC base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        9 address: 0x00007FF6B98154A1 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        10 address: 0x00007FF6B9813AAF base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        11 address: 0x00007FF6BB44544B base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        12 address: 0x00007FF6B9817A99 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        13 address: 0x00007FF6BB448AC6 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        14 address: 0x00007FF6BB4232D9 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        15 address: 0x00007FF6B90BA386 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        16 address: 0x00007FF6B90BA413 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        17 address: 0x00007FF6B90CD69C base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        18 address: 0x00007FF6B90D14BB base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        19 address: 0x00007FF6B9733E69 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        20 address: 0x00007FF6B9732BF2 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        21 address: 0x00007FF6B9733C4E base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        22 address: 0x00007FF6BA3748FB base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
        23 address: 0x00007FF6BA374991 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
        24 address: 0x00007FF6BB405AD5 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        25 address: 0x00007FF6BD2216BC base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ?is_destroyed@?$singleton@V?$map@Vxml_oarchive@archive@boost@@@extra_detail@detail@archive@boost@@@serialization@boost@@SA_NXZ:-1 in n.a.
        26 address: 0x00007FFD1E001080 base: 0x00007FFD1E000000 module name: 'VCRUNTIME140_1.dll' symbol: n.a.:-1 in n.a.
        27 address: 0x00007FFD1E0026A5 base: 0x00007FFD1E000000 module name: 'VCRUNTIME140_1.dll' symbol: __NLG_Return2:-1 in n.a.
        28 address: 0x00007FFD37711506 base: 0x00007FFD37670000 module name: 'ntdll.dll' symbol: RtlCaptureContext2:-1 in n.a.
        29 address: 0x00007FF6B90BA413 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        30 address: 0x00007FF6B90AE2F8 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        31 address: 0x00007FF6B90C3FBC base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        32 address: 0x00007FF6B9337F94 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        33 address: 0x00007FF6B90B098B base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        34 address: 0x00007FF6B92FC1A2 base: 0x00007FF6B8C50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        35 address: 0x00007FFD36667034 base: 0x00007FFD36650000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
        36 address: 0x00007FFD376C2651 base: 0x00007FFD37670000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

         

        TeddyAlfrey
        TeddyAlfrey
        Participant
        May 21, 2021

        I am using a 2019 MacBook Pro with Big Sur with the latest version of Photoshop 

        I am also having trouble with the "Could not complete your request because of a probram error." As others have mentioned, when using the Program Error Diagnostic Plug-In, nothing is coppied to my clipboard. In fact, previous clipboad data is still there from other tasks.

        I found a "fix" that allowed me to open file in Photoshop by unlciking "Use Graphics Processor" in the "performance" section of preferences. But, when I tried to use the "Fill" tool, I got another "Could not complete your request because of a program error," only this time clicking "OK" didn't close the error message, and I had to Force Quit Photoshop. When I tried it again, and the error message occured, I discovered that clicking inside the error message would dulplicate the message. Oddly, I am unable to save my scrneenshot, because Photoshop is only allowing me to save as a TIFF, PSD, or Large Document Format. 

        Currently, I am unable to use this version of Photoshop and am ready to revert to an older version.

        Thanks!

         

         

         

         

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