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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247999 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    H
    hedianto
    Participant
    May 21, 2021

    Thank you, but I can not find or can not do step "Reproduce the Program Error"...only I find the sign: "copy error stacks to clipboard" and  "simulator error".

    Please help, Thank you

     

    A
    AdalbertOG
    Participant
    May 19, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.0 20210512.r.195 5b318a5
    0 address: 0x00007FF6CFFD233B base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6CE6ABF64 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6CE6AB4C9 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6CDC55DC4 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6CDC55A21 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6CDC55C21 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6CDC55A41 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6CDC6043D base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6CE6EDCEE base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6CE6F0591 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6CE6F0066 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6CE6CA879 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6CC368F46 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6CC368FD3 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6CC35CEB8 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6CC372B7C base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6CC5E6B64 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6CC35F54B base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6CC5AAD72 base: 0x00007FF6CBF00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF49367034 base: 0x00007FFF49350000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF4B0C2651 base: 0x00007FFF4B070000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    A
    Andy Wickes
    Participant
    May 17, 2021

    Hiya,

     

    If I open and file, edit it and click save, I get an error every time - only way around it is to rename the file every time:

     

    diagnostic log is here -driving me crazy - would be very grateful if someone could interpret the logs - thanks!

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “tip-glue3.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.4.0 20210512.r.195 5b318a5
    0 address: 0x10c79d2ad base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010c79d2e9 Adobe Photoshop 2021 + 86913769'
    1 address: 0x10a5d24b4 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010a5d24b4 Adobe Photoshop 2021 + 51479732'
    2 address: 0x10a5d2814 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010a5d2814 Adobe Photoshop 2021 + 51480596'
    3 address: 0x109981735 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000109981735 Adobe Photoshop 2021 + 38565685'
    4 address: 0x1090d244d base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001090d244d Adobe Photoshop 2021 + 29459533'
    5 address: 0x10a5cae21 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010a5cae21 Adobe Photoshop 2021 + 51449377'
    6 address: 0x10a5b5758 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010a5b5758 Adobe Photoshop 2021 + 51361624'
    7 address: 0x10a5b5864 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010a5b5864 Adobe Photoshop 2021 + 51361892'
    8 address: 0x10a5b57af base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010a5b57af Adobe Photoshop 2021 + 51361711'
    9 address: 0x10a4b6cc1 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010a4b6cc1 Adobe Photoshop 2021 + 50318529'
    10 address: 0x10a4b6b1d base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010a4b6b1d Adobe Photoshop 2021 + 50318109'
    11 address: 0x7fff3869d2ca base: 0x7fff385de000 module name: 'Foundation' symbol info: '11 Foundation 0x00007fff3869d2ca __NSFireTimer + 67'
    12 address: 0x7fff35fbf2d9 base: 0x7fff35f20000 module name: 'CoreFoundation' symbol info: '12 CoreFoundation 0x00007fff35fbf2d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
    13 address: 0x7fff35fbee3f base: 0x7fff35f20000 module name: 'CoreFoundation' symbol info: '13 CoreFoundation 0x00007fff35fbee3f __CFRunLoopDoTimer + 859'
    14 address: 0x7fff35fbe927 base: 0x7fff35f20000 module name: 'CoreFoundation' symbol info: '14 CoreFoundation 0x00007fff35fbe927 __CFRunLoopDoTimers + 322'
    15 address: 0x7fff35fa36ca base: 0x7fff35f20000 module name: 'CoreFoundation' symbol info: '15 CoreFoundation 0x00007fff35fa36ca __CFRunLoopRun + 1871'
    16 address: 0x7fff35fa291e base: 0x7fff35f20000 module name: 'CoreFoundation' symbol info: '16 CoreFoundation 0x00007fff35fa291e CFRunLoopRunSpecific + 462'
    17 address: 0x7fff34bceabd base: 0x7fff34b9f000 module name: 'HIToolbox' symbol info: '17 HIToolbox 0x00007fff34bceabd RunCurrentEventLoopInMode + 292'
    18 address: 0x7fff34bce6f4 base: 0x7fff34b9f000 module name: 'HIToolbox' symbol info: '18 HIToolbox 0x00007fff34bce6f4 ReceiveNextEventCommon + 359'
    19 address: 0x7fff34bce579 base: 0x7fff34b9f000 module name: 'HIToolbox' symbol info: '19 HIToolbox 0x00007fff34bce579 _BlockUntilNextEventMatchingListInModeWithFilter + 64'
    20 address: 0x7fff33215039 base: 0x7fff331d4000 module name: 'AppKit' symbol info: '20 AppKit 0x00007fff33215039 _DPSNextEvent + 883'
    21 address: 0x7fff33213880 base: 0x7fff331d4000 module name: 'AppKit' symbol info: '21 AppKit 0x00007fff33213880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352'
    22 address: 0x10a4b56c5 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010a4b56c5 Adobe Photoshop 2021 + 50312901'
    23 address: 0x7fff3320558e base: 0x7fff331d4000 module name: 'AppKit' symbol info: '23 AppKit 0x00007fff3320558e -[NSApplication run] + 658'
    24 address: 0x10a4b6a62 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x000000010a4b6a62 Adobe Photoshop 2021 + 50317922'
    25 address: 0x10a4b8d1a base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '25 Adobe Photoshop 2021 0x000000010a4b8d1a Adobe Photoshop 2021 + 50326810'
    26 address: 0x10a5b602c base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x000000010a5b602c Adobe Photoshop 2021 + 51363884'
    27 address: 0x10a04c908 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x000000010a04c908 Adobe Photoshop 2021 + 45689096'
    28 address: 0x1074bee09 base: 0x1074ba000 module name: 'Adobe Photoshop 2021' symbol info: '28 Adobe Photoshop 2021 0x00000001074bee09 Adobe Photoshop 2021 + 19977'
    29 address: 0x7fff70044cc9 base: 0x7fff7002a000 module name: 'libdyld.dylib' symbol info: '29 libdyld.dylib 0x00007fff70044cc9 start + 1'

    I
    isardcomedy
    Participating Frequently
    May 14, 2021

    Hello, this is all the information I recieved in my diagnostic:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

     

    Lori Burt
    Lori Burt
    Participant
    May 14, 2021

    I keep getting a "cannot open becuase of a program error" on every single document I try to open in photoshop. The latest file I created the day before in photoshop, saved as a photoshop file and now it won't open it! This is so super frusterating because this has happened so often recently! I have uninstalled and reinstalled photoshop, I have the latest version, I feel like I've tried everything suggested. Below is the error code:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.0 20210512.r.195 5b318a5
    0 address: 0x10d3b62ad base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010d3b62e9 Adobe Photoshop 2021 + 86913769'
    1 address: 0x10b1eb4b4 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010b1eb4b4 Adobe Photoshop 2021 + 51479732'
    2 address: 0x10b1eb701 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010b1eb701 Adobe Photoshop 2021 + 51480321'
    3 address: 0x10ad15ec3 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010ad15ec3 Adobe Photoshop 2021 + 46411459'
    4 address: 0x10ad15e99 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010ad15e99 Adobe Photoshop 2021 + 46411417'
    5 address: 0x10ad15e89 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010ad15e89 Adobe Photoshop 2021 + 46411401'
    6 address: 0x10ad15e79 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010ad15e79 Adobe Photoshop 2021 + 46411385'
    7 address: 0x10ad15e3d base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010ad15e3d Adobe Photoshop 2021 + 46411325'
    8 address: 0x10b1e870b base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010b1e870b Adobe Photoshop 2021 + 51468043'
    9 address: 0x10b1e66a5 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010b1e66a5 Adobe Photoshop 2021 + 51459749'
    10 address: 0x10b1e3e21 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010b1e3e21 Adobe Photoshop 2021 + 51449377'
    11 address: 0x10b1ce758 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010b1ce758 Adobe Photoshop 2021 + 51361624'
    12 address: 0x10b1ce864 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010b1ce864 Adobe Photoshop 2021 + 51361892'
    13 address: 0x10b0cef8d base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010b0cef8d Adobe Photoshop 2021 + 50315149'
    14 address: 0x16daa8ff5 base: 0x16da0b000 module name: 'Spaces' symbol info: '14  Spaces                              0x000000016daa8ff5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff23299f1e base: 0x7fff22dfb000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff23299f1e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22e2a6af base: 0x7fff22dfb000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007fff22e2a6af -[NSApplication run] + 623'
    17 address: 0x10b0cfa62 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010b0cfa62 Adobe Photoshop 2021 + 50317922'
    18 address: 0x10b0d1d1a base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010b0d1d1a Adobe Photoshop 2021 + 50326810'
    19 address: 0x10b1cf02c base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010b1cf02c Adobe Photoshop 2021 + 51363884'
    20 address: 0x10ac65908 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x000000010ac65908 Adobe Photoshop 2021 + 45689096'
    21 address: 0x1080d7e09 base: 0x1080d3000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x00000001080d7e09 Adobe Photoshop 2021 + 19977'
    22 address: 0x7fff2053e621 base: 0x7fff20529000 module name: 'libdyld.dylib' symbol info: '22  libdyld.dylib                       0x00007fff2053e621 start + 1'
     
    kylem4092016
    kylem4092016
    Participant
    May 10, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.1 20210406.r.122 990be2c
    0 address: 0x10bc6e12d base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010bc6e169 Adobe Photoshop 2021 + 85639529'
    1 address: 0x109be811e base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000109be811e Adobe Photoshop 2021 + 51536158'
    2 address: 0x109be8371 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000109be8371 Adobe Photoshop 2021 + 51536753'
    3 address: 0x10973caa3 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010973caa3 Adobe Photoshop 2021 + 46639779'
    4 address: 0x10973ca79 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010973ca79 Adobe Photoshop 2021 + 46639737'
    5 address: 0x10973ca69 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010973ca69 Adobe Photoshop 2021 + 46639721'
    6 address: 0x10973ca59 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010973ca59 Adobe Photoshop 2021 + 46639705'
    7 address: 0x10973ca1d base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010973ca1d Adobe Photoshop 2021 + 46639645'
    8 address: 0x109be5a6b base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000109be5a6b Adobe Photoshop 2021 + 51526251'
    9 address: 0x109be3815 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000109be3815 Adobe Photoshop 2021 + 51517461'
    10 address: 0x109be0f91 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000109be0f91 Adobe Photoshop 2021 + 51507089'
    11 address: 0x109bcbde8 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000109bcbde8 Adobe Photoshop 2021 + 51420648'
    12 address: 0x109bcbef4 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000109bcbef4 Adobe Photoshop 2021 + 51420916'
    13 address: 0x109acd6cd base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000109acd6cd Adobe Photoshop 2021 + 50378445'
    14 address: 0x13e8e81a5 base: 0x13e84a000 module name: 'Spaces' symbol info: '14 Spaces 0x000000013e8e81a5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff319015bf base: 0x7fff318d0000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff319015bf -[NSApplication run] + 707'
    16 address: 0x109ace1a2 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000109ace1a2 Adobe Photoshop 2021 + 50381218'
    17 address: 0x109ad045a base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000109ad045a Adobe Photoshop 2021 + 50390106'
    18 address: 0x109bcc6bc base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000109bcc6bc Adobe Photoshop 2021 + 51422908'
    19 address: 0x109690e08 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000109690e08 Adobe Photoshop 2021 + 45936136'
    20 address: 0x106ac57c9 base: 0x106ac2000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000106ac57c9 Adobe Photoshop 2021 + 14281'
    21 address: 0x7fff6e73ecc9 base: 0x7fff6e724000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff6e73ecc9 start + 1'
    22 address: 0x1 module name: '<unknown module>' symbol info: '22 ??? 0x0000000000000001 0x0 + 1'

     

    P
    Patrick Bradford-Jacobs
    Participant
    May 7, 2021

    This is getting old guys - I have upgraded, uninstalled, installed various prior versions and reinstalled multiple partial and full versions and every time I run into the "could not complete your request because of a program error" - I cannot even close photoshop without going through the task manager. I have gone through and reset and trashed preferences, cache, removed plugins.... I am just at a loss.

     

    This is the latest info via the user diagnostic - which by the way gave me the same error - just glad it copied something to the clipboard before it crapped out.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.1 20210406.r.122 990be2c
    0 address: 0x00007FF770F91576 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF76F70E530 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF76F70DAA9 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF76ECE3114 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF76ECE2D71 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF76ECE2F71 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF76ECE2D91 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF76ECECC6D base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF76F74FEFE base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF76F752501 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF76F751FE6 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF76F72C999 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF76D405856 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF76D4058E3 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF76D3F9D88 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF76D40EBFC base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF76D68DFAF base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF76D3FC41B base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF76D652912 base: 0x00007FF76CFB0000 module name: 'Photoshop.exe'
    19 address: 0x00007FFAA1927974 base: 0x00007FFAA1910000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFAA1ABA2F1 base: 0x00007FFAA1A60000 module name: 'ntdll.dll'

     

    carebearcuddles
    carebearcuddles
    Participant
    May 7, 2021

    None of the suggestions worked, what does work for me is saving the file name to something other than the original filename: For instance - File.psd won't save after making edits, filename needs to be different than the original so I have to hit save as and name it something unique to the original. So File.psd becomes File-1.psd, this is the workaround for me until they fix this. 

    L
    lampoluce
    Participant
    May 6, 2021

    Photoshop reports a program error when I have a selection on an image and attempt to make any changes ie: cutting/pasting, colour corrections, free transform etc. I would paste the report from teh plugin but that doesn't work either.


    I'm sure like for most people this is a critically urgent issue.


    Thanks.

    S
    staticfunction
    Participant
    May 3, 2021

    Photoshop Error information
    Code: -20006
    Text: because Photoshop does not recognize this type of file
    Message: Could not complete your request because Photoshop does not recognize this type of file.
    Stack:
    Adobe Photoshop 22.3.1 20210406.r.122 990be2c
    0 address: 0x10543712d base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000105437169 Adobe Photoshop 2021 + 85639529'
    1 address: 0x1033b111e base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x00000001033b111e Adobe Photoshop 2021 + 51536158'
    2 address: 0x1033b1371 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x00000001033b1371 Adobe Photoshop 2021 + 51536753'
    3 address: 0x1033af675 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001033af675 Adobe Photoshop 2021 + 51529333'
    4 address: 0x10338bdc4 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010338bdc4 Adobe Photoshop 2021 + 51383748'
    5 address: 0x103388a26 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000103388a26 Adobe Photoshop 2021 + 51370534'
    6 address: 0x1032ea84a base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001032ea84a Adobe Photoshop 2021 + 50722890'
    7 address: 0x1032da6fb base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001032da6fb Adobe Photoshop 2021 + 50657019'
    8 address: 0x1033a9f91 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001033a9f91 Adobe Photoshop 2021 + 51507089'
    9 address: 0x103394de8 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000103394de8 Adobe Photoshop 2021 + 51420648'
    10 address: 0x103394ef4 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000103394ef4 Adobe Photoshop 2021 + 51420916'
    11 address: 0x1032966cd base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001032966cd Adobe Photoshop 2021 + 50378445'
    12 address: 0x1670e61a5 base: 0x167048000 module name: 'Spaces' symbol info: '12 Spaces 0x00000001670e61a5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    13 address: 0x1033acda7 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001033acda7 Adobe Photoshop 2021 + 51518887'
    14 address: 0x1033a9f91 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x00000001033a9f91 Adobe Photoshop 2021 + 51507089'
    15 address: 0x103394de8 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000103394de8 Adobe Photoshop 2021 + 51420648'
    16 address: 0x103394ef4 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000103394ef4 Adobe Photoshop 2021 + 51420916'
    17 address: 0x103394e3f base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000103394e3f Adobe Photoshop 2021 + 51420735'
    18 address: 0x103297401 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000103297401 Adobe Photoshop 2021 + 50381825'
    19 address: 0x10329725d base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010329725d Adobe Photoshop 2021 + 50381405'
    20 address: 0x7fff2155234f base: 0x7fff214b1000 module name: 'Foundation' symbol info: '20 Foundation 0x00007fff2155234f __NSFireTimer + 67'
    21 address: 0x7fff207a13c9 base: 0x7fff20707000 module name: 'CoreFoundation' symbol info: '21 CoreFoundation 0x00007fff207a13c9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
    22 address: 0x7fff207a0ebd base: 0x7fff20707000 module name: 'CoreFoundation' symbol info: '22 CoreFoundation 0x00007fff207a0ebd __CFRunLoopDoTimer + 927'
    23 address: 0x7fff207a0a1a base: 0x7fff20707000 module name: 'CoreFoundation' symbol info: '23 CoreFoundation 0x00007fff207a0a1a __CFRunLoopDoTimers + 307'
    24 address: 0x7fff207875a4 base: 0x7fff20707000 module name: 'CoreFoundation' symbol info: '24 CoreFoundation 0x00007fff207875a4 __CFRunLoopRun + 1925'
    25 address: 0x7fff2078675c base: 0x7fff20707000 module name: 'CoreFoundation' symbol info: '25 CoreFoundation 0x00007fff2078675c CFRunLoopRunSpecific + 563'
    26 address: 0x7fff289a8203 base: 0x7fff28977000 module name: 'HIToolbox' symbol info: '26 HIToolbox 0x00007fff289a8203 RunCurrentEventLoopInMode + 292'
    27 address: 0x7fff289a7f65 base: 0x7fff28977000 module name: 'HIToolbox' symbol info: '27 HIToolbox 0x00007fff289a7f65 ReceiveNextEventCommon + 587'
    28 address: 0x7fff289a7d03 base: 0x7fff28977000 module name: 'HIToolbox' symbol info: '28 HIToolbox 0x00007fff289a7d03 _BlockUntilNextEventMatchingListInModeWithFilter + 70'
    29 address: 0x7fff22f82b32 base: 0x7fff22f44000 module name: 'AppKit' symbol info: '29 AppKit 0x00007fff22f82b32 _DPSNextEvent + 864'
    30 address: 0x7fff22f81305 base: 0x7fff22f44000 module name: 'AppKit' symbol info: '30 AppKit 0x00007fff22f81305 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364'
    31 address: 0x103295e05 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '31 Adobe Photoshop 2021 0x0000000103295e05 Adobe Photoshop 2021 + 50376197'
    32 address: 0x7fff22f73679 base: 0x7fff22f44000 module name: 'AppKit' symbol info: '32 AppKit 0x00007fff22f73679 -[NSApplication run] + 586'
    33 address: 0x1032971a2 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '33 Adobe Photoshop 2021 0x00000001032971a2 Adobe Photoshop 2021 + 50381218'
    34 address: 0x10329945a base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '34 Adobe Photoshop 2021 0x000000010329945a Adobe Photoshop 2021 + 50390106'
    35 address: 0x1033956bc base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '35 Adobe Photoshop 2021 0x00000001033956bc Adobe Photoshop 2021 + 51422908'
    36 address: 0x102e59e08 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '36 Adobe Photoshop 2021 0x0000000102e59e08 Adobe Photoshop 2021 + 45936136'
    37 address: 0x10028e7c9 base: 0x10028b000 module name: 'Adobe Photoshop 2021' symbol info: '37 Adobe Photoshop 2021 0x000000010028e7c9 Adobe Photoshop 2021 + 14281'
    38 address: 0x7fff206aaf3d base: 0x7fff20695000 module name: 'libdyld.dylib' symbol info: '38 libdyld.dylib 0x00007fff206aaf3d start + 1'

     

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