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didp629142141ntqp
Participating Frequently
March 29, 2023
Question

Unable to download neural filters PS 24 MacOS

  • March 29, 2023
  • 13 replies
  • 6717 views

Hello I'm unable to download the Neural filters. It looks like it will start, but then stops and doesn't download anything. PS 24.3.0 MacOS Big Sur 11.7.4 iMac. Any tips?

    This topic has been closed for replies.

    13 replies

    L
    Lydia25117064r8sn
    Participating Frequently
    April 1, 2025

    Is there a known fix for this yet? Also on PS24 MacOS - none of the neural filters are downloadable. The button clicks for a second and revets back to a download button.

    Tried on a new file and still didn't work.

      L
      Lydia25117064r8sn
      Participating Frequently
      April 1, 2025

      I've downloaded Photoshop 26.5 and the issue persists. I've also given PS Full Disk Access as recommended in another thread. Still doesn't work.

        D
        damien38204739cukq
        Participant
        July 2, 2024

        Hello.  For some reason opening a new blank document seemed to fix this issue for me.  Rather than downloading with an image loaded try this:

        Symplocarpus foetidus
        Symplocarpus foetidus
        Participant
        January 27, 2026

        This didn’t work for me.

        V
        Veronica22551996i6fw
        Known Participant
        March 19, 2024

        I am having the same problem. Has anyone found a solution? I am in PS 25.5.1

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        March 19, 2024

        @Veronica22551996i6fw I've merged your other two posts together for your recent issue. Please follow that thread. this thread is regarding a different version.

        D
        didp629142141ntqpAuthor
        Participating Frequently
        April 3, 2023

        That didn't work either

        D
        didp629142141ntqpAuthor
        Participating Frequently
        April 3, 2023

        Ok I'll give it a try

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        April 3, 2023

        Hi @didp629142141ntqp instead of reset, let's try to manual replace:

         

        Restore your preferences using this manual method:  

        https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

        Does it work correctly? 

        If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

         

         

        D
        didp629142141ntqpAuthor
        Participating Frequently
        April 3, 2023

        Any Neural filter that needs to be downloaded I'm unable to download. See attached

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        April 3, 2023

        Hi @didp629142141ntqp was the issue with any Neural filters or only specific ones? Are the ones you cant download listed as beta?

        D
        didp629142141ntqpAuthor
        Participating Frequently
        April 3, 2023

        Did anyone else have any ideas of how I might get this to work?

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