Skip to main content
didp629142141ntqp
Participating Frequently
Mar 29, 2023 6:07 PM UTC
Question

Unable to download neural filters PS 24 MacOS

Hello I'm unable to download the Neural filters. It looks like it will start, but then stops and doesn't download anything. PS 24.3.0 MacOS Big Sur 11.7.4 iMac. Any tips?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    16 replies

    Lydia25117064r8sn
    Participating Frequently
    Apr 1, 2025 9:11 AM UTC

    Is there a known fix for this yet? Also on PS24 MacOS - none of the neural filters are downloadable. The button clicks for a second and revets back to a download button.

    Tried on a new file and still didn't work.

    Translate
      Lydia25117064r8sn
      Participating Frequently
      Apr 1, 2025 2:35 PM UTC

      I've downloaded Photoshop 26.5 and the issue persists. I've also given PS Full Disk Access as recommended in another thread. Still doesn't work.

      Translate
        damien38204739cukq
        Participant
        Jul 2, 2024 10:18 PM UTC

        Hello.  For some reason opening a new blank document seemed to fix this issue for me.  Rather than downloading with an image loaded try this:

        Translate
        Symplocarpus foetidus
        Symplocarpus foetidus
        Participant
        Jan 27, 2026 8:51 PM UTC

        This didn’t work for me.

        Translate
        Veronica22551996i6fw
        Known Participant
        Mar 19, 2024 6:40 PM UTC

        I am having the same problem. Has anyone found a solution? I am in PS 25.5.1

        Translate
        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        Mar 19, 2024 8:13 PM UTC

        @Veronica22551996i6fw I've merged your other two posts together for your recent issue. Please follow that thread. this thread is regarding a different version.

        Translate
        didp629142141ntqpAuthor
        Participating Frequently
        Apr 3, 2023 8:12 PM UTC

        That didn't work either

        Translate
        didp629142141ntqpAuthor
        Participating Frequently
        Apr 3, 2023 8:01 PM UTC

        Ok I'll give it a try

        Translate
        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        Apr 3, 2023 7:31 PM UTC

        Hi @didp629142141ntqp instead of reset, let's try to manual replace:

         

        Restore your preferences using this manual method:  

        https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

        Does it work correctly? 

        If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

         

         

        Translate
        didp629142141ntqpAuthor
        Participating Frequently
        Apr 3, 2023 6:37 PM UTC

        Any Neural filter that needs to be downloaded I'm unable to download. See attached

        Translate
        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        Apr 3, 2023 6:23 PM UTC

        Hi @didp629142141ntqp was the issue with any Neural filters or only specific ones? Are the ones you cant download listed as beta?

        Translate
        didp629142141ntqpAuthor
        Participating Frequently
        Apr 3, 2023 6:20 PM UTC

        Did anyone else have any ideas of how I might get this to work?

        Translate
        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices