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elkstreet
Participating Frequently
October 14, 2019
Question

Photoshop Elements 2020 Trial: Fails when trying to open editor : Error 213:11

  • October 14, 2019
  • 5 replies
  • 1961 views

I download and installed PSE 2020 trial, imported a few pictures. When I click on the EDITOR button to edit the picture, I get the error 213:11. The error says to try and reboot which I have done without any success. Anyone?

 

 

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    5 replies

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    elkstreetAuthor
    Participating Frequently
    October 18, 2019

    Log uploaded: AdobeLogs_20191018_010202_784-win.zip

     

    After repeating the steps recommended still no success with editor. I have no idea how the program is designed but I DO NOT find an executable file for the editor.

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    October 22, 2019

    Dear User,

     

    The Executable for Editor can be found here, but I am suspecting that you would face the same error again.

    Path to Editor exe file: C:\Program Files\Adobe\Photoshop Elements 2020\PhotoshopElementsEditor.exe

    This error is generally encountered when the persmissions are not correctly set for folders related to licensing.

     

    Can you please try to rename the below folder and try to launch the Editor using Elements Home:

    Folder to rename: 

    1) C:\ProgramData\Adobe\SLStore

    2) C:\Users\username\AppData\Roaming\Adobe\SLData

     

    Please see if this helps, in the mean time we are trying to analyse the logs and come up with some solution.

     

    Regards

    Vipin

     

    E
    elkstreetAuthor
    Participating Frequently
    October 22, 2019

    The problem is fixed. Here is what I did:

    1. Found editor .EXE file, right-clicked it and "run as administrator".

    2. A window popped up requiring me to login to my Adobe account. (Up until this time, I never saw this login screen).

    3. Opened PSE2020 main program, then opened Editor. It started okay but eventually gave me a configuration error screen.

    4. Renamed the SLData folder.

    5. Started the main program again, had to login again, and all is well.

     

    The problem seems to have been related to the fact that I never saw a login screen after doing the initiall install.

      VipinGupta
      Adobe Employee
      VipinGupta
      Adobe Employee
      October 18, 2019

      Could you please use the log collector tool and share the logs with us.

      Log collector tool can be downloaded from here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html 

       

      Thanks

      Vipin

      E
      elkstreetAuthor
      Participating Frequently
      October 21, 2019

      in case you missed my reply, see below (in thread)

      E
      elkstreetAuthor
      Participating Frequently
      October 15, 2019

      The first install I did NOT specify to install using administrator. After having the error and trying several different solutions, I uninstalled, rebooted, and re-installed using administrator account. So far nothing has helped. I have Elements 15 installed on this PC and I just tried it and when trying to load the editor on an image, I get a similar failure as well.

      VipinGupta
      Adobe Employee
      VipinGupta
      Adobe Employee
      October 18, 2019
      Can you also please try the steps from this thread: https://community.adobe.com/t5/Acrobat/Configuration-error-213-11-with-Adobe-Acrobat-DC/td-p/8796566
      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      October 15, 2019

      Are you using an Administrator account to install?

      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      October 14, 2019

      Hi there,

       

      Would you mind confirming if you are using a Mac or Windows? (The operating system version would also be helpful.)

       

      You may try the steps mentioned in the article below to check if it helps.

      https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

       

      Regards,

      Nikunj

      E
      elkstreetAuthor
      Participating Frequently
      October 14, 2019
      Windows 10 Pro with all updates.
      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      October 14, 2019
      Ok. Please try the steps mentioned in the link above and then restart the computer prior to relaunching Photoshop Elements 2020 and let us know if that helps.
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