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helpful_Flutter0D45
helpful_Flutter0D45
Participating Frequently
October 14, 2018
Answered

PSE '19 on Mojave Has Spinning Wheel on EVERY Action

  • October 14, 2018
  • 27 replies
  • 22405 views

Installed Photoshop Elements 2019 on Mac OS Mojave and now every action in Photoshop Elements 2019 Editor has a several second delay with the spinning color wheel. I see lots of similar complains on this forum. Has anyone received any help from Adobe to investigate or fix this problem? Anyone have any solutions?

This topic has been closed for replies.
Correct answer Dhananjay Sati

Hi jameslarus,

Thanks for posting in Adobe forums.

It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

Could you please try the following steps :

• Click Apple icon >> System Preferences

• Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.

• Click on the lock again to lock it.

• Restart Mac

Hope this helps

Thanks

Regards

Dhananjay

27 replies

Show previous replies
Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
November 5, 2018

What is the Catalog size when you all are seeing the hang. Are you seeing the problem with small catalog size too? Is this issue on both PSE Editor and EO?

helpful_Flutter0D45
helpful_Flutter0D45Author
Participating Frequently
November 5, 2018

Large (?) catalog: 60K+ photos

Don't have a small catalog.

But, the hang occurs in the editor, so I don't see the connection to the size of the catalog.

G
Gandus
Participant
November 1, 2018

I found a work around for me, and maybe this will help others that are having issues. If I closed the Elements Organizer, the twirling color wheels stops happening.  I'll admit I haven't done a full, lengthy test yet, but I have spent about 20 minuets editing a photo and its worked fine.

    C
    Churchy
    Known Participant
    March 3, 2019

    Yes closing the Organizer while editing does the job for me

    C
    Chris@Badgers
    Inspiring
    March 8, 2019

    It worked for me for a very short time and then I was back to the spinning ball.


    https://support.apple.com/kb/HT203538 Hi I am getting bit confused by the sequence of this discussion. Anyway, above is the link which seems to have got lost on first send to change permissions in the MAC terminal utility. But you might be better getting Apple to walk you through this. Its a bit techy unless you are confident with such stuff. I have been ok for a couple of days now. Ps another thing that that can cause a long delay with the Organiser is, by default, it auto analyses your photos, which can take a long long time and slow things down if you  have a big catalogue. You can stop this in preferences

    tamarp58331435
    tamarp58331435
    Participant
    November 1, 2018

    I don't want to purchase PSE '19 until I know if it will work with Mojave or not; the trial version gets the spinning wheel & error msgs. Has the issue been resolved without having to reprogram libraries on my Mac - I'm not willing to crash my laptop for one program.

    tamarp58331435
    tamarp58331435
    Participant
    November 5, 2018

    Update: I did delete the Adobe crash files in the ~/Library and then closed out of everything & restarted my computer; so far seems to be working fine with no spinning wheel.

    T
    trippluke
    Inspiring
    February 20, 2019

    how do you clear the crash report .. willing to try to eliminate the ball

      G
      Gandus
      Participant
      November 1, 2018

      I'm having the same problem too. I just bought a new 15 inch MacBook Pro, so fresh installs of both Mojave and PSE 2019. Also with fairly recent MacBook Pro refresh, it's not slow hardware.

      Amit Kumar Gupta
      Adobe Employee
      Amit Kumar Gupta
      Adobe Employee
      October 31, 2018

      Please let us know the Mac machine you are using (iMac/ Macbook Pro etc). Are you also facing similar issue with other apps installed in your machine?

      hdblimbim
      hdblimbim
      Participant
      October 31, 2018

      I have an imac with OS Mojave / PSE15 that has this bug, on my other imac with OS High Sierra / PSE15 the spinning wheel is not.

      A
      Arggggh!
      Known Participant
      October 31, 2018

      Had to go into security and approve Elements to get rid of juggling balls on every move. Other things were wacky, so uninstalled all Adobe stuff, downloaded and reinstalled. Things are now a lot better. Still have some random spinning rainbow delays, but not nearly as bad as before.

      Dhananjay Sati
      Community Manager
      Dhananjay SatiCommunity ManagerCorrect answer
      Community Manager
      October 29, 2018

      Hi jameslarus,

      Thanks for posting in Adobe forums.

      It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

      Could you please try the following steps :

      • Click Apple icon >> System Preferences

      • Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.

      • Click on the lock again to lock it.

      • Restart Mac

      Hope this helps

      Thanks

      Regards

      Dhananjay

        helpful_Flutter0D45
        helpful_Flutter0D45Author
        Participating Frequently
        October 29, 2018

        This is not the "Correct Answer"

        First, it is not complete. On Mojave, these directions are not complete: This dialog has a number of options.

        I assume you mean the "Privacy" tab, as it is the one that list apps.

        Second, on this table, there a number of different roles.

        I tried adding PSE and PSE Editor to "Full Disk Acess" and "Automation". Neither corrected the problem.

        I don't believe that this is a solution to the problem.

          helpful_Flutter0D45
          helpful_Flutter0D45Author
          Participating Frequently
          October 29, 2018

          This time, I was able to fix the hang by deleting the files in

          ~/Library/Logs/Adobe/HeadlightsCC/SessionInfo/*.sif

          rmccamb
          rmccamb
          Participating Frequently
          October 28, 2018

          I am having the exact same problem. I was having this problem with Photoshop Elements 15 after I upgraded my Mac to Mojave 10.14. Adobe said the solution was to upgrade to Photoshop Elements 2019, which I did, but still have the same problem. Every action in the PSE 2019 Editor results in several seconds of the spinning pinwheel and renders the product unusable.

            helpful_Flutter0D45
            helpful_Flutter0D45Author
            Participating Frequently
            October 28, 2018

            I found a solution that works. There apparently is a bug in Mojave that causes applications that have either crashed or been forced to quit and have sent a crash report to Apple to exhibit this behavior. The fix is to delete the crash files from ~/Library:

            cd ~/Library

            cd "Application Support"

            rm CrashReporter/*PhotoShop*

            cd ..

            rm Logs/*PhotoShop*

            (There may be other files involved, but those are the ones I remember.)

            This also works for other apps that exhibit the same problem, in my case, Microsoft Word.

            rmccamb
            rmccamb
            Participating Frequently
            October 28, 2018

            Thanks for the tip jameslarus. With the help of my son we tried your fix, but it didn't resolve the problem for me. What finally worked for me is we used Adobe's Creative Cloud Cleaner Tool to uninstall and clear out everything on my Mac related to Adobe Photoshop products. Besides uninstalling Photoshop Elements 2019 and my previous Photoshop Elements 15, we also removed remnants of Lightroom CC I had installed for a short time before deciding to switch to Photoshop Elements instead, and remnants of a trial version of Photoshop CC 2017. We then reinstalled Photoshop Elements 2019. The Editor is now working well and I have not experienced any spinning pinwheel cursors since we did the total Adobe purge and reinstall. Apparently something from one of those earlier Adobe products still on my machine was causing a conflict that resulted in the spinning cursor in the Editor.

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