Questions

When trying to install Premiere Elements 13 on my MacBook Pro M1 I get the message "The installation package needs to be updated". Is this because of the new M1 chip? Is there a way to install Premiere Elements 13 on a M1?

File(s) were shot on a Sony Camcorder around the year 2000 or 2001.  When I select Properties in Win 10 the file type list's all of them simply as "File".  They are named Clip 01, Clip 02, etc.  They will open and play nice in VLC but PE 2023 won't import them because of what it calls a "Generic error."  I've tried adding a .mov extention to the file name which didn't help.  Can anyone recall solving a similar situation and remember how to solve this?  I can't be the first customer with this issue.I might add that this is a brand new install of PE, and it's up to date, so I don't suspect corrupt prefs or anything like that grounding my plans.  Thanks for any/all ideas and/or pointers.

The 2024 organizer crashes and states that it has detected and incompatable display driver an d it needs to be updated. Photoshop and elements has no problem. When photos are added it randomly hangs on them before posting the problem.My system is up tp dateRyzen 7950X3DMSI MPG X670E carbon wifi64GB DDR5 6000Nvidia RTX 4090Crucial T700 NVME PCI-E  5.0 2 TBI have 65,000 photos that are in another Catalog and I want to import it but I can't.  

I have just purchased premiere elements 2024 and since I haven't edited video since using Premiere about 15 years ago I wanted to go through some of the guided tutorials first.  The last one is for shadow/highlight adjustments and I have followed the directions, but there is no option under fx for shadow/highlight adjustment.  Has this feature been deleted?  Very odd, and chat service seem to be a catch as catch can sort of endeavour - I don't mind waiting as long as there is some estimate to go by, but after waiting 10 minutes with  no info I have given up.  Thanks a bunch for any help

Hey,For some reason when I am in the edit mode (editing videos), I do not hear any audio. I see master moving, so clearly audio is there. If I Export the video and play it in the system all sound are aduble.  What can cause the fact that editing videos do not paly /output audio out form the master ??  

Hello,i have problems in all my videos.The Footage is without issues, but the export of Premiere Elements shows artefactsa few frames later/earlier is without these artefacts. Tested with Footage 4k@60 fps from GoPro 9, Google Pixel 6a, Samsung Galaxy S20+.Export settings:Version info:  i'm a newby. Has anybody a idea to solve the problem? Thanks and regardsJobst 

Im trying to open an mp4 file in Prem El21 and only the audio file opens on the timeline.Its a good file because it opens/plays properly on all my video players.Any suggestions as to what may be causing the problem?

Hi, I am creating a Diashow with Premiere Elements 2024. Since the time range is very long, the photographs are in various different sizes. So when adding the older ones I get these ugly black frames left and right of the photo. How can I change this black color to some nicer one???

Hi, I use premiere element 15.0. I made a video 2 years ago of our concert. I tried to copy this editted video to an USB-stick. I tried it several times but I get the message that my USB stick is too small for the video file. However The USB stick contains more than 30 GB free space and the file is only 5 Gb. Why doesn't it work? Can anyone help me, for my orchestra is waiting for this video for almost 2 years. Help...!

I used the Windows XBOX screen recorder to record some playback from one of our security cameras to make a time-lapse video. The resulting video had the whole security application screen with the video inside it so in Premiere Elements 2023 I cropped out everything but the video playback window. But now I am left with a black border around the video. Please see attached screenshot. I tried dragging the handles to eliminate that but it just makes the video larger or smaller and doesn't affect the black frame around the video. Please let me know how to get rid of the black frame so the video of the time lapse fills the screen.Thanks,Don

I have an extremely weird problem. I’ve been using Elements 15 with Windows for 8 years with no real issues but recently a significant one has arisen… I do heavy editing with my clips – re-framing, speed changes and multiple freeze-frame screenshots. Recently I’ve discovered that after editing for an amount of time (which seems to be getting shorter), the clips start playing jerkily and too fast, at least double the normal speed, and then Elements freezes. So I exit but Elements won’t allow me to re-enter; the splash screen appears but freezes. I’ve then opened Task Manager to check on Memory Use and sure enough, it shows 3 to 7000(!)mb. If I click “End task” for Premiere, it disappears from Task Manager… but still won’t allow me to re-enter. The only way to continue is to re-boot. After re-booting I begin editing again and the same thing happens after a few minutes. In preparing this post, I checked the memory use right after opening Premiere, and it showed almost

I have troubles with this project, it alwasys stucks with estimated time: 5 secondsIn advance, I'm sorry because I'm not a native English speaker, so maybe some expressions or words are not fitted. My OS is windows 11, and I am using Premiere Elements 2023, and the version is 21.0.My laptop has Core Ultra 7 155H and RTX 4050 Laptop.The projects is so simple.It starts with a title which is pre-made in Premiere. I just revised some texts.And then, a 4K video file (12.9 GB, 30 minutes 53 seconds) is attached.The original audio of the clip was deleted with Premiere, and some free music files from youtube were added as background music.So, all things were set and I started exporting.Without rendering process, it alwasys stucks at 5%, so the next time, I pressed render button and then I checked the timeline bar was changed to green, and then I restarted exporting, however, the result is displayed like the screenshot. Should I wait or just give up? 

What's up with this red screen? I turned off "GPU accelerated effects" under Settings and that worked for one clip, now another clip is showing red. Videos play fine in Quicktime. Running 2024 on Sonoma OS. 

Hi everyone,The title says it all 😞 My configuration :Asus ProDuo i9 - 32Gb Ram - GPU RTX 4050 laptopI've tried updated drivers, set GPU parameters in windows, changed the list of authorised cards, etc.) but nothing works. Premiere Element stubbornly refuses to recognise the card as compatible (whereas Photoshop Element does!). Does anyone have any ideas?Below is the list of the different ways of writing the card name in the allowlisted_cards file that I've tried. But it's no use:Thank you very much for your help! #GeForce RTX 4050 Laptop GPU/PCIe/SSE2##NVIDIA GeForce RTX 4050 Laptop GPU/PCIe/SSE2#NVIDIA Corporation#NVIDIA GeForce RTX 4050 Laptop GPU/PCIe/SSE2#NVIDIA#GeForce RTX 4050 Laptop GPU#NVIDIA#NVIDIA GeForce RTX 4050 Laptop-GPU/PCIe/SSE2#NVIDIA# NVIDIA GeForce RTX 4050 Laptop-GPU/PCIe/SSE2#NVIDIA#NVIDIA GeForce RTX 4050 Laptop GPU/PCIe/SSE2#NVIDIA# NVIDIA GeForce RTX 4050 Laptop GPU/PCIe/SSE2#NVIDIA#NVIDIA GeForce RTX 4050 Laptop-GPU#NVIDIA# NVIDIA G

I use PE13, purchased 2015, for family movies/videos; prior to that, Nero5. My current project is for a recent Antarctic Cruise and I am over half way through. After the first "major" edit I have used about 90 original clips all taken with my Samsung A23 phone. Most are .mp4 files with a few Stills (jpg, pdf, png) and some Audio - Soundtrack & Narration (wav, mp3). The current length of the timeline is 36 minutes - final length to be less than 1 hour.Everything was perfect until a few days ago when I added a mp4 clip (20240201_134459.mp4) and only the audio was added. When viewed in VLC, Media Player and Clipchamp all is OK. This clip is the third of 4  taken on 01 February; the first two are getting across OK - all clips hereafter also fail.I am fully aware of the  "HEVC x265 now WORKING in Adobe Premiere Elements 2020" and have d/l and installed the Windows HEVC Video Extensions but this has not made any difference. It took me some time to find the Extension files

Hi - I am using Premiere Elements 2022 and it freezes with almost anything I try to do on it.  I was previously using Elements 14.  I'm guessing the problem is probably is that my processor is an i3 and not an i6 or above like the specs say.  However, this is the first time I'm trying to use the 2022 version.  Will it improve as I use the program?  Is there anything I can do to improve the performance of Premiere Elements 2022 (short of a computer upgrade)?  Thanks for your time and help!

Hi- I'm new to Premiere Elements and I'd like to load/install some presets like an Earthquake effect from Cinecom and some from Pixelan (the CreativEase and SpiceMaster programs) but I can't figure out how to install or load them in. In Premiere Pro it seems you can just load them into the Presets menu by right clicking the menu but this doesn't seem to be available on Elements 2024, but I'm a newbie with this program and I'm hoping I'm missing something obvious. The websites for the Pixelan say they work on Premiere Elements 11 on up, but their instructions say to just drag the effects presets to the C/Adobe Premiere Elements folder/Presets or Plugins folder but nothing happens after I do that. Help, please and thank you!

Hi,compared to the 2022 version with 53 transistions available I can find 21 only in the 2023 version of Premiere Elements ?! Why?  Some of them which I used often are gone 😞

Is it possible to copy the custom text styles to a new computer?Premiere Elements 13 on Windows 11And yes, that was hard to do. I am using 13 because it can burn bluray discs.

banner "made with adobe premiere elements trail version' does not disappear when using official version 

Hallo Community,neben ständigen Problemen bei der Anmeldung (jede 2. benötiugt Kennwort zurücksetzen) habe ich akut folgendes  Problem:0. Im Videoeditor wird eine zulöschende Sequenz ermittelt1. Schnitt an gewünschter Stelle2. Segment davor aktivieren3. "Segment löschen und Lücke schließen" im Dropdownmenü gewählt4.  es erscheint die erwartete Lücke, sie wird aber nicht gelöscht5. nach dem Vorziehen auf 0:00 ist das gelöschte Segment wieder im Stream enthaltenWas tuen, um ordentlich zu schneiden ???Freue mich auf konstruktive AntwortenWolfgangPS: Hat noch jemand Probleme mit dem Einlesen von ".mov"-Files von iPhone ??? 

When I select one of these I get a still text.  I tried going to roll/crawl options and I can select either but neither works.Any suggestions will be appreciatedThanksJim

Hi all, I am trying to export a 4K video that's approximately 90 mins long. This PC definitely has the specs for it so not sure what's happening: Windows 11 Pro 64-bitCPU: Intel 13th Gen i9 ProcessorRAM:  64.0GBMotherboard:  Gigabyte Technology Co. Ltd. Z790 AERO G (U3E1) Graphics: NVIDIA GeForce RTX 4080 (ASUStek Computer Inc) Storage (SATA):  3726GB Western Digital WDC WD4003FZEX-00Z4SA0 (SSD): 931GB Samsung SSD 980 PRO 1TB  The error in the event log is:Faulting application name: PremiereElementsEditor.exe, version: 21.0.0.0, time stamp: 0x6424615bFaulting module name: mc_enc_avc.dll, version: 11.4.0.5253, time stamp: 0x6183de9fException code: 0xc0000005Fault offset: 0x000000000028352dFaulting process id: 0x0xE94Faulting application start time: 0x0x1DA6325CCA7F370Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 2023\PremiereElementsEditor.exeFaulting module path: C:\Program Files\Adobe\Adobe Premiere Elements

This ones a bit hard to explain, but has me ready to find a new video editing software out of frustration.  I had many successful projects, and then the following started to happen.   I noticed that this only occurs when there's audio tied to the video (ie no issues for my drone footage).  I've found some forums that lead me to Audio Hardware settings where I adjust the input & output and it magically solves it.  This has worked in small doses, and needs repeated time after time as new clips are added to the project. When I start a new project, I'll 'add media' maybe 10 clips, only a few minutes long in total.  I'll put the assets in the timeline... normally you'd be able to watch them in queue as the raw footage as they are on the hard drive, then you make your edits.   This is where the problem begins... The videos, even after rendered, have all sorts of issues.  Sometimes just a blurry screen, or inverted, reversed stil

I am currently using Pr el 15 premiere and trying to convert 2+ gb (1 and 1/2 hr) video to mp4. It keeps getting locked up half way through. Any help appreciated. Using "Quick Export." Windows 10 OS.   [PS = Pr, mod]