Skip to main content
Participant
June 10, 2024
Question

24.4.1 Crashing about 1 minute of Project being open

  • June 10, 2024
  • 35 replies
  • 5363 views

This is occurring for my entire office, multiple machines, different accounts, after opening a project they are automatically crashing after a minute or so of being open (without so much as moving the mouse) or as soon as one of us interacting with the project. No freezing, no "Not Responding" just a crash. We have gone as far as reimaging one of our machines and doing  a complete fresh install and that did nothing. Deleted older version preferences, did nothing. Reverted to older installs of PP, also, did nothing. Downloaded the diagnostics tool, it just keeps telling us a new driver needs installed, sends us to intel, we've installed the new driver, rebooted and with the new driver installed, the diagnotics tool says a new driver is still needed. Nothing is working. My entire company has come to a production halt due to this. Any help would be appreciated.   

This topic has been closed for replies.

35 replies

Participating Frequently
August 30, 2024

Not yet.  It's been working great under 23.6.  Will try the current (non-beta) version with the removal of that renderer file first and see how that goes in the next few days.

jamieclarke
Community Manager
Community Manager
August 30, 2024

@CHoesel1975 @Television Photog - Have you tried version 25 beta? 

Known Participant
August 30, 2024

@jamieclarke I'm going to have to track down my IT guy tomorrow hopefully to delete that thing. The joys of a company issued machine that is locked down tighter than Ft. Knox...

jamieclarke
Community Manager
Community Manager
August 29, 2024

HI @CHoesel1975 @Television Photog - This is starting to sound like something we discovered recently releated to a corrupt ImageRenderer.dll file that is packaged with Premiere Pro.  Would you be able to troubleshoot by deleting that file, You can find it in C:\Program Files\Adobe\Adobe Premiere Pro 2024 and then update to Premiere Pro 24.6 and let us know if you are still getting crashes.  

 

Known Participant
August 26, 2024

For what it is worth 24.6 did not solve the crashing issue at all on my machine. It seems to be the worst it has been. It did it, then I cleaned out the cache, and that seemed to reset it for about a week, it started crashing again so I thought ok, clean out the cache again, but no effect. I've just gone back to 23, the news deadlines don't allow time to play around with what-if's and maybes.

jamieclarke
Community Manager
Community Manager
August 26, 2024

I see thank you for the quick reminder.  I see you are on an enterprise account, do you know what email they use?  Can you backup your preferences and hold "SHIFT" while opening premiere to reset app preferences, just to rule that out. 

Can you email me at jamiec@adobe.com I would like to test one more thing with you.  

Edit: 

Can you check the AdobeCrashReport app on your system.  You can find it in C:\Program Files\Adobe\Adobe Premiere Pro 2024 

You can select the checkbox that says Always show this dialog.  If it is Checked, you can choose the next best option which is “Don’t show the Adobe Crash Reporter dialog and always send crashes to Adobe. 

Participating Frequently
August 26, 2024

The exact issue is explained here on the topic I started.  Somehow I piggy-backed on someone else's thread here but I created my own thread with video and everything. https://community.adobe.com/t5/premiere-pro-bugs/24-4-1-crashing-about-1-minute-of-project-being-open/idc-p/14672365#M29447

I realize my CPU is part of a bigger issue affecting some Intel CPUs.  My PC has actually never crashed, it's the application that crashes.  I have all the latest BIOSes and have been running my CPU very conservatively.  So far there is zero evidence of degradation on my example, and I tried several CPU's.  This also happens on a laptop so it's not platform-dependent.

The issue is Premiere Pro (every version since at least 24.4.1) crashes within a couple of minutes when there are any .mxf files in either the timeline, source window, or imported media.  It acts like there is an issue processing the codecs.  In my case it's XFAVC from Canon, but our Sony users are also having issues.

I'm not sure if the issues exist for Mac users, as I don't support Mac but I do know some of them are using Premiere on Macs.

jamieclarke
Community Manager
Community Manager
August 26, 2024

Hi @CHoesel1975 - Can you please explain the exact issue you are experiencing.  

Also,  I see you have one of the affected Intel PC problems.  I'm not sure if you have been following the intel raptor lake issue, but here is an article https://www.tomshardware.com/pc-components/intel-raptor-lake-instability-troubles-everything-you-need-to-know. I have heard bios updates have been rolling out so that would be a good thing to check if your PC is crashing.

Participating Frequently
August 26, 2024

I started a similar thread about this but here are the specs.  I don't use any plug-ins.

14900KS

Z790

64GB DDR5 at 6000MT/S

12TB NVME

RTX 4090

System is completely stable and zero CPU degradation.

 

May want to look at the 23.xx codebase and revisit, because a lot of high-end footage is recorded in mxf format.  I have a 1200+user enterprise account and a dozen editors that are starting to look elsewhere for their NLEs.

 

jamieclarke
Community Manager
Community Manager
August 26, 2024

HI @CHoesel1975 - Do you have any plugins installed and what are your computer specs?  Can you confirm again what issue you are experiencing?