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Question

24.4.1 Crashing about 1 minute of Project being open

Forum|Forum|2 years ago
June 10, 2024
35 replies
5363 views

This is occurring for my entire office, multiple machines, different accounts, after opening a project they are automatically crashing after a minute or so of being open (without so much as moving the mouse) or as soon as one of us interacting with the project. No freezing, no "Not Responding" just a crash. We have gone as far as reimaging one of our machines and doing a complete fresh install and that did nothing. Deleted older version preferences, did nothing. Reverted to older installs of PP, also, did nothing. Downloaded the diagnostics tool, it just keeps telling us a new driver needs installed, sends us to intel, we've installed the new driver, rebooted and with the new driver installed, the diagnotics tool says a new driver is still needed. Nothing is working. My entire company has come to a production halt due to this. Any help would be appreciated.

Error or problem

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jamieclarke

Community Manager

Hi @kno1120 - I'm sorry you are having this problem as well. Can you try updating to 24.5 and then opening the folder that contains your media cache files and delete the folders Media Cache, Media Cache Files, Peak Files. Then launch your project and let me know if you are still having issues.

C

CHoesel1975

Participating Frequently

Thanks for the heads up.

rickg1949

Known Participant

Same problem with that latest version. Crashing by just selecting one window or another. Lots of "frame exceptions" with MXF files too.

Projects edit good and stable in previous version.

C

CHoesel1975

Participating Frequently

I'm experiencing similar issues but only on projects where I have some .xmf files in the project panel and preview. Also after applying some "Auto" Lumetri adjustments. Not sure if your situation is similar but maybe check if you're running .mxf encoded in XFAVC format or similar. (I use Canon LOG3 but I believe Sony also writes .mxf)

My situation is also just me opening project files and not collaborating.

Kevin J. Monahan Jr.

Legend

Hello @David283017584g5f,

Thank you for your bug report and the information you provided. The team might need more information from you. See: How do I write a bug report?

I hope the team can assist you ASAP.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

C

CHoesel1975

Participating Frequently

System Specs:

I9 14900KS running at the correct Intel baselines and power limits

Samsung 990 Pro 4TB system drive

2x Crucial P3 Plus 4TB working drives (non-raid)

Kingston Fury Renegade 6000 MT/S 2x32GB running at 4800 MT/S (XMP off)

Strix RTX 4090

Premiere just quits unexpectedly when editing .mxf files from a Canon R5C. I've been using this configuration for quite some time now and never any issues. Now the application quits unexpectedly (no error message) whenever I touch, scrub, or playback an .mxf file encoded in XF AVC.

It will also crash after a few seconds if I simply select one of the .mxf files in the project panel and don't do anything to them. Simply highlighting them (not playing, not scrubbing) will cause the application to close after a few seconds just sitting there.

I have no issues importing the files, and even editing and exporting them, it is a random occurrence up until 2 days ago when simply having these files in the project will cause a crash.

I have been editing with these files for over a year and never an issue. Now, as of the last month/month and half the application will just quit whenever manipulating any of the aforementioned files.

I've tried the following:

Multiple different CPU's, memory, and motherboard combinations and settings to eliminate hardware as a problem. Everything checks out and is 100% torture tested stable with every application that I use.

I've reinstalled Windows 11 twice, all clean installs. Currently on 23H2.

Disabled hardware acceleration. Issue persists. (this is also not a viable permanent fix as it invalidates the money spent on high-end hardware)

I've used proxies before but with my hardware I don't need proxies so I won't accept that as an answer. Have never had an issue before.

DaVinci resolve does not crash at all. (I'm not familiar with using it but I wanted to try it and validate my hardware for stability)

I realize most people are not getting any help on this forum, but I've done my due diligence and posting this to add to the pool of others having the same issues. When I get home I'll add some video of it happening.

jamieclarke

Community Manager

Hi @CHoesel1975 - Sorry you're having trouble. Did anything change in your configuration two days ago? What version of Premiere are you on, What version was your project created in? Do you have any plugins installed?

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