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Participating Frequently
March 14, 2017
Question

All Premiere Pro project files have disappeared from everywhere!

  • March 14, 2017
  • 27 replies
  • 57489 views

Hello,

I have no idea what to think here. All of a sudden, all of my .pproj files (and auto saves) are missing off my computer. I was working in a project earlier today, even, and that file is gone, too. I thought I may have accidentally saved that file in a different location, and that's when I discovered that every single .pproj file I had saved was missing (dozens of them).

So, some background. I am using Adobe CC 2017. I had .pproj files saved both locally (on my 😧 drive--Windows) and in Dropbox (which is also synced to a separate folder on the D:drive of my PC). Both of these folders are also backed up by CrashPlan. All .pproj files have disappeared from the local folders, from Dropbox (local and web UI), and CrashPlan backup files. When I open PremierePro, it doesn't show anything under recent files. When I do a search of my computer, none of those missing files come up. They are not in the Recycle (Trash)--of course, as I did not delete them. Nothing else seems to be missing except for these .pproj files (and the associates auto save files). I still have all my After Effects project files (.aep). All the video and audio files that were in the same folders as the Premiere Pro project files are still there. So this definitely seems like the issue is with Premiere Pro.

How in the world did all these files disappear, and is there any way to get them back? I figured having the files backed up locally, through Dropbox, and through CrashPlan would be enough of a contingency plan to prevent the loss of data. However, I have never heard of (or experienced) anything like this before.

    This topic has been closed for replies.

    27 replies

    R Neil Haugen
    Legend
    June 4, 2020

    You apparently haven't looked at your OS. Which is by far the most likely cause ... it apparently has decided to "hide" all ,proproj files. Which has happened with recent updates both in Macs and PCs. And yea, it's darn annoying.

     

    Win10 has decided that Pr 2017, Pr2018, and Pr2020 are fine, but anytime I open Pr 2019, Windows security dialog asks if I want to allow this program to make changes. It never keeps the setting to allow it, I get asked every time. And yet, a month ago, it didn't do this. Yea, I had a Windows update.

     

    It has nothing whatever to do with Premiere.

     

    Neil

    Everyone's mileage always varies ...
    MojoWoko
    Participating Frequently
    June 5, 2020

    Hi Neil, thanks for your help. I'm glad you've found sucess and the reason on a Windows install and that's some strange behaviour on Windows/PP2019! Sadly I'm on a Mac where 2019 has behaved very well.

     

    I looked at my drives thoroughly before I posted this, showing hidden and system files too (Cmd + Shift + .) and found nothing. I am currently running a deep scan recovery program (am about halfway, it takes about 8 hours per drive) and lo and behold there are dozens of deleted project files and autosave files unearthed across at least 3 of the 6 external drives so far and also the original SSD drives I actually edit on before I move two copies to the external hard drives for archive/back-up. Something has deleted them and the prime suspect for me personally is the upgrade to PP 2020 which I did last week.

     

    At the moment I can't 100% go with your statement it has nothing to do with Premiere. Why would Windows and Mac users both exhibit exactly the same problem at the same time? I can understand one OS doing something daft but not both at the same time. And would not a common program PP be a more logical suspect especially in that Windows/Mac are being very specific about the files they're hiding? Why would an OS choose to target such a specific file extender used by a relatively small user group compared the domestic users and leave everything else alone? 

     

    Can you throw any light on the problem/solution from a Mac point of view i.e. what needs to be enabled so these files are visible again? To give others hope, here's a screen-grab of what I've recovered so far with the main project file and a sub-directory of auto-saves happily in place.

     

     

     

     

     

     

    Again, thanks for your help but I'm still dubious as it not being PP2020. Any more input highly appreciated, I'm keen to get to the bottom of this.

     

    Regards

    Ann Bens
    Community Expert
    Community Expert
    June 5, 2020

    Different account?

    MojoWoko
    Participating Frequently
    June 4, 2020

    This has just happened to me too, wiping out EVERY project file and autosave directory across SIX external hard drives and dozens of client projects going back to 2011. To be clear these are both projects I haven't looked at in months and also the most recent. ALL project files are gone yet the ingested video and graphics files are intact. I've been using PP2019 and a few days back changed up to PP2020. So SOMETHING has gone on a search & destroy mission for .prproj files, I certainly didn't do it. Adobe, is there a sub-routine that tries to gather up files and put them in the documents folder? Secondly please don't ask the get-out-of-jail-back-up question, I back-up all projects TWICE across the six external hard drives. Importantly, what do I do to get these back? When COVID abates I will have clients asking for revisions. What do I tell them - that I have to re-build entire clips first? If others here are working in a commercial environment, this is nothing short of a catastrophy.

    Participant
    February 26, 2020

    omg I change from another software to Adobe and think Adobe would never treat me like this but I'm so disspointed. I was scrared this issue would happen so I worked really hard throught out the night as long as my app are still running okay. and the other morning I open and check even on external hard drive and everything was gone,  including the autosave file 10+ versions of my work, for no reason. The file location is still in my recently opened files but when I clicked the file location is unavailable.  still can't believe it. This is a huge problem because we spent so much TIME & EFFORT & MONEY and received nothing. the editing was difficult enough.

    Tayhiti
    Participating Frequently
    April 18, 2020

    Did you get anything back?? This just happened to me too and I spent over 3 hours talking to their support team only to be told that someone will need to call me tomorrow!! It's such a headache!!!!

    Participant
    February 2, 2020

    I had a similar issue, but then realized I had logged out of my icloud. 

    Participant
    January 19, 2020

    it's not fair at all, I spent hours and hours to make a good video. and now all of it is gone.

    So ADOBE, How can you still not fix the problem since 2017?? that's the real question.

    you let all your users down... I expected better...

    Ann Bens
    Community Expert
    Community Expert
    January 19, 2020

    And your backups are gone too (not talking auto save)?

    Did you do a computer search for xxx.prproj

    Participant
    April 29, 2019

    Hi all, I had the simular problem last week. Worked on a project and exported it for a first view. The next morning I opened Première Pro and I got a new screen (How to get started), no older projects. When I tried to open it via the project in the folder, the whole folder was gone.

    But an hour before I saw the folder! I didn't delete it, searched in different ways, just vanished. Folders of other projects are still there.

    Adobe says folders cannot just dissapear (yep, I have the same thoughts but it did) and that I have to work on the hard drive of the computer and not via external hd's...

    I didn't get an answer why I got an empty screen when opening Pp but I think it is related to the vanished folder!

    Stan Jones
    Community Expert
    Community Expert
    April 29, 2019

    When you get the type of splash screen (welcome/learning) you see on a new install, that points to your preferences having been reset/deleted/missing.

    The only situation I had where files/folders seemed to be disappearing was Windows 10 related. Newer file system operations result in files being tracked across drives. I was doing a dual boot (swapping the system hard drive), and discovered that it messed up one system seeing some files. This does not apply to what most users here are experiencing, but there are odd ways for files to appear to disappear.

    Participant
    April 29, 2019

    Thanks for your answer, Stan.

    I am working on a Mac (but crossing over to pc) and I will keep it in mind that Windows 10 also may cause trouble.

    Participant
    April 3, 2019

    Hey there!

    I had this issue with Premiere Pro CC 2015 just then. The issue occurred after I downloaded a free font online and went to install it. To be able to apply the font, I had to save and close my file in premiere pro. When I went to reopen it, I couldn't open any recent files and after searching my entire computer, (searching for the name of the most recent file I saved) it came up with nothing. I own a windows PC with windows 10 and it obviously has a useless search tool because I found the file after 30 mins in a different hard drive under the name of "Premiere Pro Projects." I opened it and everything is fine now, and my other recent files are there too.

    I hope this helps anyone that reads this

    Curtis

    Mo Moolla
    Legend
    December 26, 2018

    Files and folders rarely if ever go missing and "auto delete" themselves. Even with a virus this is something rare are viruses generally target an extension like an .exe etc. I have never heard of a virus targeting a .pproj file. Yet some viruses do exist that target folders themselves. I highly doubt this is the case in this matter. It is really easy to "misplace" files and folders if your workflow is not set up correctly from the beginning. Get into the habit of creating a folder, naming it correctly and then creating subfolder within it with RAW FOOTAGE, AUDIO, VFX, STILLS etc. In this way they are all in one place, visible and easily recognizable.

    Mo Moolla
    Legend
    November 3, 2018

    Hi. The workflow I use for myself when working on TVC's, visual effects for movies etc is as follows:

    I create a folder on a local drive in which ALL assets for the project are stored. I then also save the project and a copy of the project into this folder. At the end of the days edit/vfx work I overwrite the original saves so that I always have just 2 saves. The original and a copy of it. I then copy these save files to a completely separate drive as a backup and overwrite these as each day progresses. I have NEVER had any files disappear. While Cloud storage is a great solution I prefer storing mission critical saves on drives that are local. I understand that this might not be the fix to your problem but hope it might better your workflow for the future, Thanks. Mo

    Kevin-Monahankulpreet singh how do files "disappear"

    I would really be interested to understand how files can simply vanish and the reasons behind this from a technical point of view.

    The only thing, in my opinion that could cause this sort of issue is a virus on a pc.

    Would you shed some light on this please

    Kevin-Monahan
    Community Manager
    Community Manager
    November 5, 2018

    Hi Mo,

    how do files "disappear"

    I would really be interested to understand how files can simply vanish and the reasons behind this from a technical point of view.

    The only thing, in my opinion that could cause this sort of issue is a virus on a pc.

    Would you shed some light on this please

    I really am not sure. Sorry about that. I suggest you file a bug on the User Voice site as a rule of thumb: Premiere Pro: Hot (3080 ideas) – Adobe video & audio apps

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Mo Moolla
    Legend
    November 5, 2018

    Kevin-Monahan Thank you. I appreciate the feedback. Should any of my files do a "Houdini" on me I will certainly file a bug.

    moeeeeeeeeeeeeeeeeee
    Participant
    September 28, 2018

    I've just had the same issue a few days ago. Most of my project files have just vanished and I'm panicking because I've lost months of work. I only had them on a folder on my Mac and they were not backed up. I've tried recovery tools but did not find any project files in the trash of my mac. Has anyone found a solution????

    Inspiring
    November 3, 2018

    Using premiere 2018 ver 12.1 (Kentos), I have never had the disappearing problem so far; however, it is a little scary to read of the number of people who have, with no seeming consistent reason or solutioni  Since the last post in this thread had no response, I would like to know the current status of this issue, causes, solutions, etc.

    Thanks.

    Randall Martin