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Participant
April 23, 2020
Question

Custom Sequence Folder Gone

  • April 23, 2020
  • 4 replies
  • 405 views

Since I've installed Premiere Pro v14.1 I've noticed that all my custom presets are gone. That's annoying but not the end of the world as I don't mind remaking them. However it's not just that my saved presets are gone, but also "Custom" folder itself is completely missing. So when I create my settings and hit "Save Preset" it goes back out to the standard presets and doesn't show what I just made. Where are the presets going when I hit "Save Preset"? Why can't I see and access them and how do I fix this?

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4 replies

Participant
May 6, 2020

Hi Jiggitty...The same thing is happening to me...were you able to solve this problem?

Ann Bens
Community Expert
Community Expert
April 24, 2020
jiggittyAuthor
Participant
April 27, 2020

That did not work. 

Ann Bens
Community Expert
Community Expert
April 27, 2020

I am afraid you will have to make them again if they are not in

C > users > name > documents > Adobe > Premiere Pro > 14.0 > Profile Creative Cloud > Settings > Custom

jiggittyAuthor
Participant
April 24, 2020

Ann Bens
Community Expert
Community Expert
April 23, 2020

Could you embed your screenshot in your original post instead of providing a download link which we rather not use.