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johnm11376824
Inspiring
December 10, 2019
Answered

Glitchy preview on a Macbook Pro 16" in Premiere 2020

  • December 10, 2019
  • 8 replies
  • 3735 views

Hi all,

 

Just like the AE GPU glitches that were happening Here and here and that were fixed 17.0.1

Premiere 2020 is experiencing the same glitch when zooming in on the program monitor.

 

 

Since this was just fixed for AE I hope a Premiere fix can be made easily. FYI, a temp fix is to disable GPU acceleration in the project settings.

 

Thanks,

Rog

    This topic has been closed for replies.
    Correct answer johnm11376824

    Looks like the latest Premiere update finally fixed it!

    8 replies

    J
    johnm11376824AuthorCorrect answer
    Inspiring
    February 26, 2020

    Looks like the latest Premiere update finally fixed it!

    J
    Community Expert
    John V KnowlesCommunity Expert
    Community Expert
    February 26, 2020

    Great to hear! Is this the new 14.0.3 update?

     

    WM

    -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
    D
    drapbaron
    Participating Frequently
    September 23, 2020

    The update has not soolved it.  I am still experincing it.  I have also foudn that my exports play back with glitches in certain situations. I have the PPro 2020 14.4.0 build 38 and am running Catalina 10.15.6 on a 16" MBP

    A
    andersl95485432
    Participating Frequently
    February 21, 2020

    Same issue. It has rendered Premiere Pro unusable on one of the most common configurations for nearly 2 months. You'd think that the latest MacBook Pro would be a configuration you want to support with your software...

     

    What is going on Adobe, have you totally lost it?

    C
    CameronKirschner
    Participant
    February 14, 2020

    Hey Adobe!

    Using this work around of using OPEN CL instead of METAL.

     

    Is there a patch coming soon tho? This glitch is really rough for:

    1) the crop tool

    2) zooming in you program panel

    3) scaling up footage

     

    I'm experiencing this issue in both AE & Premiere since I've gotten my 16in macbook pro. 

     

    Please help us with a patch! 😞

    M
    Magnus88
    Participant
    February 9, 2020

    Got the same problem! Hope this is resolved soon, been waiting months already. Adobe dynamic link also doesn't work for me.

    E
    Eisen Feuer
    Participant
    February 10, 2020
    the band-aid solution right now is to switch your renderer in the project
    settings to Open CL instead of Metal
      J
      Community Expert
      John V KnowlesCommunity Expert
      Community Expert
      January 29, 2020

      Hi all--

      Apple just released a new Catalina update (10.15.3). Does someone with the 16" MBP want to upgrade and see if there's a GPU fix for this issue?

       

      WM

      -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
        H
        HERD Media
        Participant
        February 4, 2020

        Just updated my MBP 16" to 10.15.3 and nothing, it is still doing it.

         

        ***UPDATE*** changing the GPU acceleration (METAL) back to OPEN CL (Deprecated) In the project settings and it works fine. I am able to zoom in and out of my program monitor without glitching. Which is fine even when rendering I switch it to OPEN CL, METAL just really sucks right now it's slower and useless. 

          D
          darrennnnnn
          Participating Frequently
          February 4, 2020
          My is also the same as it was.
          E
          Eisen Feuer
          Participant
          January 23, 2020

          Like the others, I'm on a 16" MacBook Pro.  The issue is easily reproducible when I zoom in on the canvas (Fit and 10% are ok, but at 4K 25% overflows the Preview window and the image scrambles into the lines).  Also an example is the Crop effect, I can crop one side, two sides, but when I bring in a third or sometimes the fourth edge, it scambles again.

            nikom335787
            nikom335787
            Participant
            January 23, 2020

            Exactly the same for me...it's a bit embarassing...

              vaneickelen
              vaneickelen
              Participating Frequently
              December 14, 2019

              Hello, ive got my MBP 16 and im currently experiencing the same glitch.

              Premiere Pro 2020 Version 14.0.0

                Kartika Rawat
                Community Manager
                Kartika RawatCommunity Manager
                Community Manager
                December 16, 2019

                Hi Sebastian!

                Thank you for updating us. This issue is under investigation by our engineering team. 

                Let us know if you have any other questions.

                 

                Best,

                Kartika

                 

                  D
                  Dustinha
                  Participant
                  January 14, 2020

                  Hi, have you got a solution yet?

                   

                  I hope so... it's been nearly a month since this was first reported. Suffering with clients by my side. NOT COOL.

                    Kartika Rawat
                    Community Manager
                    Kartika RawatCommunity Manager
                    Community Manager
                    December 11, 2019

                    Hi Rog,

                     

                    Thank you for keeping us updated! We'll get the issue tested at our end. We need to check if the issue is reproducible.

                    Is there anything else you'd like to mention? Like if it happens with a specific media files or projects.

                     

                    Let us know.

                     

                    Thanks,

                    Kartika

                     

                     

                      D
                      darrennnnnn
                      Participating Frequently
                      January 21, 2020

                      I have the same issue too v14.0.1 and top spec 16" MBP :

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