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Wallison1
Wallison1
Participant
June 19, 2020
Answered

How to fix "a low level exception occurred in: DeviceController:4"

  • June 19, 2020
  • 21 replies
  • 42291 views

Last night I upgraded the Premiere for the last version and this message started to happen when I tried to edit a video. 

"A low level exception occurred in: DeviceController:4"

 

The screeshoot below shows the error

 

Now I can't add titles or do many things.

 

Tried some things like this and didn't work. 

https://community.adobe.com/t5/premiere-pro/how-to-fix-quot-a-low-level-exception-occurred-in-h-264-exporter-4-quot-please/m-p/11148457#M272520

 

Can somebody help me?

    This topic has been closed for replies.
    Correct answer Mitch W

    The issue only occurs in 10.13.6 and happens anytime the preferences are touched. It's irratating, but otherwise harmless. Update the Mac OS to resolve.

    21 replies

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    June 19, 2020

    Please post your:
    Computer specs/setup,
    Operating system build (not just the latest).
    Premiere exact build (see about),

    Do you have a capture card or something simular.

      Wallison1
      Wallison1Author
      Participant
      June 19, 2020

       

      The Premiere version is 14,3

       

      The render is Mercury Playback engine software only

       

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