How to fix "a low level exception occurred in: DeviceController:4"

67 replies
42569 views
Translate

Last night I upgraded the Premiere for the last version and this message started to happen when I tried to edit a video.

"A low level exception occurred in: DeviceController:4"

The screeshoot below shows the error

Now I can't add titles or do many things.

Tried some things like this and didn't work.

https://community.adobe.com/t5/premiere-pro/how-to-fix-quot-a-low-level-exception-occurred-in-h-264-exporter-4-quot-please/m-p/11148457#M272520

Can somebody help me?

This topic is closed to new replies. Start a new post to keep the conversation going.

Mitch WCorrect answer

Participating Frequently

The issue only occurs in 10.13.6 and happens anytime the preferences are touched. It's irratating, but otherwise harmless. Update the Mac OS to resolve.

Show previous replies

Ann Bens

Community Expert

Please post your:
Computer specs/setup,
Operating system build (not just the latest).
Premiere exact build (see about),

Do you have a capture card or something simular.

Translate

Wallison1Author

Participant

The Premiere version is 14,3

The render is Mercury Playback engine software only

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.