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ToddNewOrleans
Known Participant
November 30, 2017
Question

Import freezing Premiere (with Double Click, Ctrl I, File>Import)

  • November 30, 2017
  • 9 replies
  • 4852 views

Hi All,

So I've been down the road with this problem since Ver 2017. Now on 2018, same thing.

Windows 10, 64 bit.

64GB RAM

Nvidia Quadro K2200 Latest Drivers

Intel Xeon CPU ES-2630V3 @2.40GHZ

It's hit and miss sometimes when I try to import footage via double click in the bin, Control-I,   and File.Import. It will just freeze with any of these commands, before I can even select footage. Media Browser will work. What I do to remedy this is ctrl Alt Del, close Premiere (which takes a few tries). I then restart Premiere, disconnect two of the monitors, use the commands to import footage (It works all of a sudden), then I reconnect the monitors while Premiere is still open, and all of a sudden it works again with all 3 monitors.

I'm also unable to drag and drop footage from explorer into bins. Some with AE and PS.

Worked with Adobe a few times on this, clearing cache, trashing prefs, uninstalled Malewarebytes....I'm at a loss. It keeps coming back to haunt me. Not to mention Windows keeps installing stuff automatically.

Thanks,

Todd

    This topic has been closed for replies.

    9 replies

    T
    TysonX-KOzACP
    Participant
    October 12, 2018

    This is what happens to me when i import (Ctrl+I) a white import screen that never resolves. I have to Ctrl+ALT+DEL to close Premiere and restart. This has been happening for over a year intermittently. Sometimes it works fine, sometimes it seems to do this for days. Its the perfect problem because you end up forgetting you are having it, thinking it went away, just long enough for you to loose 5-10 minutes of work when it pops back up again.

    juanmario
    juanmario
    Participating Frequently
    October 12, 2018

    It looks like a system block.

    Because you do not try the following:

    Start the program as an administrator, right-click on the executable or shortcut, and choose "Run as administrator" to see if the problem persists.

    Mr. Wallet
    Mr. Wallet
    Known Participant
    October 6, 2018

    Thank you for posting this issue - I didn't know why import was opening itself and instantly freezing the program, and now I do - I must be clicking too fast in the bin and it counts as a double-click. Hopefully this knowledge will help me crash less often, and hopefully this will be fixed!

    R
    ruebent66862277
    Participant
    September 10, 2018

    I never use the double click method to import, and the absolute worst part about this issue, which I think should be easily resolved is double clicking by mistake because the pointer misses the clip. Why can the double click import method not be disabled?

    S
    shrig
    Participating Frequently
    May 7, 2018

    Same thing here. Also at least since version 2017. Randomly freezes as soon as an explorer window is loaded.

    Has there been any word on this from adobe somewhere?

    Has anyone discovered a fix?

    Unbelievable that they are just keep selling us broken software.

    Kevin-Monahan​ alisterblack franciscrossman kulpreet singh reply to this! You are selling us broken software!

    This has been mentioned in several threads over the last year!

    We are paying for software labelled "pro" that crashes on the most basic operation and doesn't enable us to do our jobs!

    Do your jobs and fix this issue!

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    May 7, 2018

    Also at least since version 2017. Randomly freezes as soon as an explorer window is loaded.

    I have seen the same for some time now and yesterday Premiere Pro freezed when i tried to import footage using Ctrl+I. I see the same thing in After Effects and Media Encoder, randomly freezing on import and export. In After Effects this happens very often. It can be reproduced on different machines/hardware and even on clean installs of Win 10.

    TaranVH
    TaranVH
    Inspiring
    May 7, 2018

    Stop using CTRL I to import footage. Just drag it from an explorer window into a bin.

    P
    phatcorns
    Known Participant
    January 11, 2018

    Just gonna second this. Happens to me all the time. The only fix I've found is renaming the folder of my last import to something else so that Premiere doesn't look for that folder.

    J
    johansebamuel
    Inspiring
    December 19, 2017

    I am having this same problem. Not in every project, but in some projects with a lot of files. It is extremely aggravating to be editing with a client on my insanely spec'd workstation and look like an idiot because Premiere freezes for five minutes every time I try to import a file, no matter how small. 

    I notice in the resource monitor that Premiere is reading what appears to be all files in the project from my external hard drive at the same time. It is configured as a RAID 0 and is reasonably fast, but not fast enough to perform as a functional NLE while simultaneously reading a hundred files from the hard drive. Is this behavior normal? 

    TaranVH
    TaranVH
    Inspiring
    December 19, 2017

    John, the problem you are describing is actually a different bug.

    Your issue is that Premiere is taking a long time to import footage.

    THIS issue is that Premiere sometimes instantly hard freezes when a linked Explorer window is launched. The program NEVER recovers, and must be closed via task manager.

    If it's any consolation, my editing rig is also insanely spec'd, (i7-6950x, Titan X) but suffers from bugs and slowness as well. It makes no difference when you're running buggy software.

    Though I would strongly suggest that you should be using SSDs to store your files, NOT HDDs. We use RAID on a bunch of NVME SSDs, and rarely have issues with long file import times.

    D
    djrumbu
    Inspiring
    December 3, 2017

    I feel you man. Pp 2018 has a problem opening the explorer window sometimes in win10. Have the same problem here, on import, export, save as.. Etc. Anything that opens an explorer window. Still haven't figured it out or found a workaround. I have to kill PP and start again a few times until it works.

    E
    excited_Genie16B8
    Legend
    November 30, 2017

    It's not only safe to use the Media Browser for all import duties, but actually recommended in most cases.


    If that's working, go with it.

      T
      ToddNewOrleansAuthor
      Known Participant
      December 2, 2017

      I understand the media browsers function, but I'm all about shortcut keys. And this needs to be resolved. Obviously there's a glitch.

      E
      excited_Genie16B8
      Legend
      December 3, 2017

      Feature Request/Bug Report Form

        Richard van den Boogaard
        Community Expert
        Richard van den BoogaardCommunity Expert
        Community Expert
        November 30, 2017

        I can totally second this weird behavior. Probably my biggest grievance of recent releases.

        Instead of using drag & drop or the CTRL+I / context menu in the Project window, I now import my media via the Media Browser tab, located next to the Effects Panel (default in left bottom corner). That seems to give much less problems.

        I have also learned that it helps if you hit save before importing anything.

        Hope this helps.

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