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robertp68490713
Participant
August 4, 2022
Question

Open File Dialog hangs indefinitely, restart required

  • August 4, 2022
  • 2 replies
  • 162 views

In many occasions, opening a new file doesn't work when another Adobe app is open, in my case Premiere Pro. Sometimes this also happens with saving. Sometimes the dialog appears when you close the app that was open before, but in many occasions, a restart is required.  Windows 11 file system related. Since we're talking about dialogs, when FILEXYZ.JPG exists and you save yoru file as FILEXYZ without the extension (.JPG is default), you don't get an overwrite warning. When you save it under the full name, including the extension, you get the overwrite warning. I accidentally destroyed a lot of existing files this way. The 'file exist check' has a minor but very serious bug.

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2 replies

Kevin J. Monahan Jr.
Legend
August 5, 2022

Sorry, Robert! I have not heard of this issue before. Thanks for reporting it. Can you file it here? https://adobe-video.uservoice.com/forums/911233-premiere-pro I will keep my eye out for a potential fix. I hope we can offer a remedy soon.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ged_Traynor
Community Expert
Community Expert
August 4, 2022

Moving thread to the Premiere Pro forum from Using the Community