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adrieng73918674
Inspiring
October 23, 2018
Answered

Premiere Pro 2019 Slow, laggy.. freeze..

Hello,

Since i update to 2019 i cannot edit anymore. its crazy slow, freezing, lagging.

It does it on every project. old and new.
My driver are up to date.

I have a beast. everything was smooth before even 4k 60p files..

Geforce GTX 1080 Ti
I9-7940x CPU @ 3.10 Ghz

64 Go ram

I also try proxy. nothing change still laggy.

I did a check for virus etc. nothing. other programe run smooth..

Anyone have the same issue with 2019 update ?

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    adrieng73918674Correct answer
    Inspiring
    August 13, 2019

    funny how after all this time adobe didn't care much about this huge issu...  I tried everything. realy everything.

    The only think that work is re-installing windows.  realy sad that i have to re-install all my other app and every plugin etc. because one app doesn't work properly..

    I hope it will help other people. I'll mark it as solve. even if the reason of the lag are still unknow...

    View reply

    63 replies

    Show previous replies
    mDesignz
    Participant
    March 30, 2019

    Premier Pro CC 2019 on a fully loaded iMacPro is basically unusable.  Does Adobe actually test their shit before shipping it out?

    Translate
      Jukebooth
      Participating Frequently
      April 5, 2019

      Same issue... iMacPro fully loaded and more issues than I've ever had with playback and lag.

      Translate
        Wlodar
        Participant
        April 11, 2019

        Hello everybody,

        TL;DR;

        solution -> remove your cache files as described in : FAQ: How to clean (delete or trash) media cache files?

        POSSIBLE EXPLANATION

        I observed the same behavior as some of you that only specific files are lagging.

        What was specially interesting those were files which at least were edited in Premiere. Even after creating copy of those files the copy was NOT lagging. So it seems that new Premiere version has problems with old cache files.

        Translate
          hoveymad
          Participant
          March 20, 2019

          My problem is that my original videos that I'm trying to edit are causing the lagging, if that makes sense. I've tried playing other videos in premiere and they work fine, but once I input the videos I want to edit, the videos start to lag. the video causing the lagging is an MP4.  I also downloaded the video from a google drop box from my class. is there a way to change the video format so it doesn't lag??

          Translate
          spncklly
          Participant
          March 19, 2019

          I found another potential fix! I just talked with a representative from Adobe as well, and they told me to perform these steps:

          Make sure All the adobe applications are closed including Premiere pro.

          1) Go to your desktop, Click on Go on top >> Select Go to Folder.

          • Type this:   ~/library/application support/adobe/
          • Rename Premiere pro as premiere pro.old

          2) Go to your desktop, Click on Go on top >> Select Go to Folder.

          • Type this:  ~/library/preferences/adobe/
          • Rename Premiere pro as premiere pro.old

                  

          3)Go to you documents folder >> adobe >>

          • Rename Premiere pro as premiere pro.old

          These are 3 locations to be renamed in order to reset preferences.

          Translate
          adrieng73918674Author
          Inspiring
          March 19, 2019

          I already did all that. no change..

          Translate
          jonathanf69699133
          Known Participant
          March 9, 2019

          I actually have stopped having most of these issues after upgrading to an i9-9900k.

          My previous CPU was an i7-8700k, so maybe the problem has something to do with that specific cpu?

          Translate
          adrieng73918674Author
          Inspiring
          March 6, 2019

          I still didn't find the solution.. Still laging

          even without any video its like a "cycling" lag.. every few second it freeze for 1-2 sec and so on..

          Translate
          Ann Bens
          Community Expert
          Ann BensCommunity Expert
          Community Expert
          March 6, 2019

          Do have it run as administrator?

          Latest driver is now 419.19, have you tried that one?

          Make sure you do a clean install and reboot computer after every action.

          Is your pc up to date: latest windows, bios etc. Is not overclocked?

          Translate
          adrieng73918674Author
          Inspiring
          March 6, 2019

          all updated.. and yes runing as administrator.

          the wierd thing is that it lag every 3 seconde exactly. 3 seconde smooth, 1 sec lag, 3 seconde smooth 1 second lag.. 

          Not only during playback, but all the time (even in the menu, on an empty timeline etc..

          Translate
          FartArt
          FartArt
          Participant
          December 26, 2018

          STOP EVERYTHING!!! I had the same problems of CRAZY LAG upon updating to Premiere Pro.

          THIS SOLUTION WORKED FOR ME:

          I created a NEW project in 2019 and IMPORTED my 2018 project in and that FIXED everything!!!

          This was opposed to trying to open a 2018 file and having Premiere "update" it to 2019. There's something wrong here of course, but this solution made things work again without uninstalling drivers/premiere 2019 etc.

          Hope it works for you!

          -Manny

          Translate
            Cinematic Discovery
            Participant
            February 12, 2019

            You were right! Thanks awesome

            Translate
            adrieng73918674Author
            Inspiring
            November 13, 2018

            Come on ADOBE !!   I'm LOOSING JOB because of this !!! Can you at least reply ??!

            Translate
              Kevin J. Monahan Jr.
              Kevin J. Monahan Jr.
              Legend
              November 21, 2018

              Hi AdrienG,

              Sorry for the frustration. Can you please contact us for 1-1 assistance? Contact Customer Care

              Thanks,
              Kevin

              Translate
              Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
              kas
              Participating Frequently
              November 6, 2018

              Yep. Same here. Completely unusable. Forced to uninstall 2019.

              Translate
                Kevin J. Monahan Jr.
                Kevin J. Monahan Jr.
                Legend
                March 9, 2019

                Kas,

                Do you have a NVIDIA GPU? If so, please try a clean reinstallation of your GPU drivers: FAQ: Why is my GPU not available for Mercury Playback Engine GPU acceleration?

                Thanks,
                Kevin

                Translate
                Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                adrieng73918674Author
                Inspiring
                November 6, 2018

                The problem is still there. 2 weeks i can work !! this is unaccetable. i have to use resolve to do my work but i'm losing Days of work and soon clients because of this shit

                Translate
                  adrieng73918674Author
                  Inspiring
                  October 23, 2018

                  Its working again !!

                  I install the old nvedia driver like  WeAreMoose suggested and it work !

                  Translate
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