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PTUX
Participant
December 14, 2016
Question

Premiere Pro CC 2017.0.1 Crashing / Freezing Constantly

  • December 14, 2016
  • 14 replies
  • 7811 views

Hello,

Looking for some support / suggestions on how to solve a problem with my current edit. I'm getting constant crashing and freezing in my project when doing simple tasks like dropping audio on the timeline / trimming a clip / adjusting volume in a clip. It's not any one action, it's happening when I'm in effects controls, in the timeline, or double clicking a clip from my project panel.

I have plenty of room on my hard drive, so I don't believe it's a RAM issue (150GB free) - editing on a 5K 2014 iMac running OS X El Capitan 10.11.3 with 32 GB RAM, AMD R9 4GB Graphics card, and editing from a 2TB external Lacie HD with a separate scratch disk with over 1TB of space.

I haven't been having any performance issues until today, and now it's crashing every 5 minutes. I've restarted the computer multiple times, external HD tried with thunderbolt & usb 3.0 connection, crashing is still occurring "the serious error has occurred and PP must shut down."

Would appreciate some help. I'm on deadline and can't revert back to an older version of PP to finish the project because it won't even open. How do I get Premiere Pro CC 2017 to stop crashing when doing simple timeline tasks?

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    14 replies

    Show previous replies
    D
    derekt68504946
    Participant
    December 28, 2016

    Premiere Pro CC 2017 keeps crashing when dealing specifically with audio effects. Simply removing or adding or altering will cause it to freeze up until I have to force end it.

      C
      CendaCraneballs
      Participant
      December 16, 2016

      Same problem. Project is still freezing. I think that problem is with Dynamic link to AE. It looks that 2017 is not usable in real production.

      M
      mwdean
      Participating Frequently
      December 16, 2016

      Same Problem. Just Basic editing causes CC 2017 to crash over and over again. I'm not seeing any fixes listed yet so may have to roll back to the last version.

      G
      Gordon James McDowell
      Inspiring
      December 15, 2016

      I'm having some stability issues too. I've had some success in past by rendering audio preview for any sequence before I work on it. Makes PPro more responsive. PPro seems to crash if it is "busy" and I pile on more clicks... doesn't seem to want to cache them gracefully. So having pre-rendered audio generally helps with that responsiveness.

      Random ideas...

      If you're using video filters try disabling them while you work there's a global filter disabler somewhere in PPro2017.

      Break trouble sequences up... so (unless anyone has a SPLIT operation I'm unaware of) duplicate a Sequence then erase the end off one and the beginning off the other. Shorter simpler sequences crash less.

      Curious if PPro is freezing and becoming unresponsive or just dying with an actual error message. Mine (on Windows) tends to freeze more than it errors.

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