Vertical lines in video

Question

Greetings!I am working on a video project. Last week while working on the project my computers motherbord crashed and I ended up having to buy a new computer. When I open the project in the new computer I am getting these virtical lines on the preview window. This is not happening on all the video assets. This only appears to be hapening with the video assets taken on a Samsung Galaxy Note 20 in 8K @24fps. Which leads me to think it is a HEVC codec issue? However, I downloaded the latest HEVC codec from the microsoft store and rebooted the machine and the results are the same. I did not have this issue on my other machine working on this same project & same assets. Any ideas? Computer Specs:GE75 Raider 10SGSMicrosoft Windows 10 Home 64-bitIntel(R) Core(TM) i7-10875H CPU @ 2.30GHz-5.1GHz32 GB RAM @ 1600 MHzNVIDIA GeForce RTX 2080 Super, 8192 MB Video SpecsType: MPEG MovieFile Size: 110.77 MBImage Size: 7680 x 4320Frame Rate: 24.01Source Audio Format: 48000 Hz - Compressed - StereoProject Audio Format: 48000 Hz - 32 bit floating point - StereoTotal Duration: 00;00;11;16Pixel Aspect Ratio: 1.0Alpha: NoneVideo Codec Type: HEVC 4:2:0Variable Frame Rate Detected

John T Smith · Answer

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded