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Macgeekppc
Participating Frequently
June 11, 2021
Answered

This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade...

  • June 11, 2021
  • 73 replies
  • 131747 views

For some reason, Adobe Premiere Rush won't import a small H.265 clip. It gives me this error when it opens the folder where the clip resides:

"This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

 

I have purchased Rush. I have uninstalled it then reinstalled it. I have signed in and out of Creative Cloud on the Web as well as the desktop app. I still get the error.

 

Also, the thumbnail of the clip, when trying to start a new project shows "Unable to Load Preview." When I select it and click Create, I get another error message:

"The importer reported a generic error."

 

Any suggestions on how to fix this?

    Correct answer ProDesignTools

    Rush is not dead. Yes, Creative Cloud's sync was removed, but that's been the only change.

     

    It's inaccurate to say that Rush doesn't save files locally. It does; in fact, this is the default. So, you can definitely still use Rush to create and save complete video projects locally on your device or computer, and many people do.

     

    The loss of sync only comes into play if you want to move your project between platforms. However, the good news is there are workarounds for moving Rush files from mobile to desktop, to Windows or Mac, if needed. Then, after moving/exporting the files, Rush projects can still be opened and edited further in Premiere Pro:

     

    https://community.adobe.com/t5/premiere-rush-discussions/where-are-rush-projects-stored/m-p/14479275

     

    https://community.adobe.com/t5/premiere-rush-discussions/how-to-move-rush-files-from-mobile-to-desktop/td-p/14508834

     

     

     

    73 replies

    Show previous replies
    S
    serotonin001
    Participant
    August 28, 2022

    After doing a bunch of trial and error, getting myself all frustrated I about gave up.  Tried support and they had me log out and log back in again WHICH WORKED! 🙂

     

    I hope this simple tip helps save someone some time/frustration!

      S
      serotonin001
      Participant
      August 28, 2022

      Yeah it worked for a whole 15 minutes and we are back to the same issue again, sorry 😞

      S
      Shervin5E70
      Participant
      July 28, 2022

      Found a solution if you don't care about uploading your file to the cloud. 

       

      From the Home page, click Project Options (3 dots) of the project you want to edit, then click Turn Sync Off.

      Wait for the icon to change from the PC and cloud, to just the PC.

       

      Then close Premiere Rush so that it applies the setting. Open Premiere Rush, then open the project. You should now be able to add HEVC videos to the project because it is no longer using the cloud.

       

      Like this reply if it works for you so others can see it!

      S
      Shervin5E70
      Participant
      July 28, 2022

      Disregard the above. When I try to share/export the video, the HEVC files come up black in the new video.

      S
      Shervin5E70
      Participant
      July 28, 2022

      OK I GOT IT WORKING! 

      So I downgraded the version to 1.5.50 but it said my project was edited in a newer version and it wouldn't open. So then I installed version 1.5.54, shared/saved the to my local destination (my computer hard drive) and it worked!

      I
      intercede007
      Participating Frequently
      June 16, 2022

      I was able to fix this by cancelling my Rush subscription. Once that billing period ran out and the inclusion with the Photography package kicked in exports work again. 

      I
      intercede007
      Participating Frequently
      June 6, 2022

      I reached out to Adobe support today on Twitter trying to get attention on this, hoping for an answer about when a patch may be available. 

       

      K
      Kim245304738ec3
      Participant
      May 23, 2022

      This is infuriating!!  It took me 2.5 hours to edit all of my media together and now I am going on 4 plus hours just trying to figure out how to save it!!!  Saving it should be the easty part!!  I've tried every suggestion I have found and none of them work.  I have since upgraded to Premiere Pro hoping that would help and it does not.  I even upgraded plans to ensure I had the most adobe offers, but nothing will work at all.  This was an important presentation and now it appears I have to abandon it.

        I
        intercede007
        Participating Frequently
        May 20, 2022

        Does anyone have an alternative to Premiere Rush they can share?

        I opened a ticket with Adobe for this issue and it was acknowledged as a bug with a patch 'releasing soon', but the instructions I got were to use Handbrake to transcode my video first. If I knew how to use something like Handbrake effectively I feel like I wouldn't need something as simple as Rush to do what I need to do. 

        I got some stuff I'd like to edit and upload to YouTube, but I'm a stuck. I don't know how to get Handbrake to output something with the quality I can bring into Rush from the get-go when it's working like I expect it to.   

          M
          MacgeekppcAuthor
          Participating Frequently
          May 22, 2022

          How long ago did you open a ticket or get the response that a patch was coming out soon?

          I
          intercede007
          Participating Frequently
          May 23, 2022

          Last week - May 17th. 

            M
            Max Movie
            Participant
            May 11, 2022

            Dear community,

             

            Could anyone explain to me how it is possible?

             

            Currently, I have Photography (20GB) the cheapest plan with Ps and Lr.
            There is a Photoshop plan which contains Premiere Rush, so I upgraded to it and faced the error with HEVC from the first post.

            I created a support ticket (ADB-24441150-T6D2) and they told me that I have to purchase Premiere Pro plan to be able to use Rush and HEVC together and provided me this link: https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html#sa_src=web-messaging

             

            Now I rolled back to the Photography plan because there is no sense in Rush software in general. Adobe Premiere is able to cover all Rush features and even much more but I need just cut/crop/scale my GoPro videos and upload them on youtube. I do not need all Premiere functionality and cannot use Rush.

             

            This is a bit strange, don't you think so?

            ProDesignTools
            Community Expert
            ProDesignToolsCommunity Expert
            Community Expert
            May 11, 2022

            Yes, it definitely seems strange.

             

            Calling @petergaraway and @caroline_edits from the Premiere Rush team... Would you please be so kind as to give customers an update on what's happening with this issue from the Adobe side? Thank you!

              M
              mib-mk
              Participant
              April 17, 2022

              Damn that shouldnt be or problem, doesnt it? It's ADOBE paid plan. Is HEVC Rocketscience?

                M
                mib-mk
                Participant
                April 17, 2022

                  M
                  mib-mk
                  Participant
                  April 17, 2022

                  not even ADOBE Media Encoder is able to read HEVC.... Win10 can - dissapointing

                    rwpatton
                    rwpatton
                    Participating Frequently
                    March 3, 2022

                    Jeez. I thought I had fixed the problem by resetting preferences in the camera, but then there was "update" 2.3, and I'm back where I started; the fix I thought I had no longer works. I've been an Adobe client for years. But at the top of my Account page there's a message that says: "You have the Creative Cloud Free Plan. To experience everything Creative Cloud has to offer, upgrade to one of our paid plans or get started with a free trial." 

                    That's baloney. I pay $240/year for a Creative Cloud plan (next payment December 1, 2022) and an additional $100/year for Rush (next payment September 6, 2022). The fact that this problem exists and continues simply astounds me. I'm going to look for an alternative to Rush, and perhaps in the process I'll find something that I like better than Lightroom and Photoshop. Words (at least, polite words) fail me. 
                      ProDesignTools
                      Community Expert
                      ProDesignToolsCommunity Expert
                      Community Expert
                      March 3, 2022

                      @rwpatton – Have you had your Photography or Lightroom plan since before October 26, 2021? If so, then the full/premium version of Premiere Rush should be included in your subscription, with no separate Rush plan necessary.

                       

                      @petergaraway – As an Adobe employee on the Rush team, could you please tell us more about what's happening with this issue? Thanks!

                      rwpatton
                      rwpatton
                      Participating Frequently
                      March 3, 2022

                      I've had the yearly plans for Lightroom with 1TB since December 2018, and Rush since September 2021. Pretty expensive to be paying for both of them. Before 2018, I'd had versions of Lightroom, Bridge, and Photoshop for ten years or more. Maybe what I need to do is cancel the September 2021 Rush plan and reopen Rush via the Lightroom 1TB plan. 

                      T
                      Teeja23091658vwge
                      Participant
                      February 10, 2022

                      Great information thanks for sharing

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