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Macgeekppc
Participating Frequently
June 11, 2021
Answered

This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade...

  • June 11, 2021
  • 73 replies
  • 131747 views

For some reason, Adobe Premiere Rush won't import a small H.265 clip. It gives me this error when it opens the folder where the clip resides:

"This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

 

I have purchased Rush. I have uninstalled it then reinstalled it. I have signed in and out of Creative Cloud on the Web as well as the desktop app. I still get the error.

 

Also, the thumbnail of the clip, when trying to start a new project shows "Unable to Load Preview." When I select it and click Create, I get another error message:

"The importer reported a generic error."

 

Any suggestions on how to fix this?

    Correct answer ProDesignTools

    Rush is not dead. Yes, Creative Cloud's sync was removed, but that's been the only change.

     

    It's inaccurate to say that Rush doesn't save files locally. It does; in fact, this is the default. So, you can definitely still use Rush to create and save complete video projects locally on your device or computer, and many people do.

     

    The loss of sync only comes into play if you want to move your project between platforms. However, the good news is there are workarounds for moving Rush files from mobile to desktop, to Windows or Mac, if needed. Then, after moving/exporting the files, Rush projects can still be opened and edited further in Premiere Pro:

     

    https://community.adobe.com/t5/premiere-rush-discussions/where-are-rush-projects-stored/m-p/14479275

     

    https://community.adobe.com/t5/premiere-rush-discussions/how-to-move-rush-files-from-mobile-to-desktop/td-p/14508834

     

     

     

    73 replies

    Show previous replies
    I
    Ian2192868653za
    Participant
    December 2, 2021

    This may not be the solution for everyone but may be for some. I came to this page having experienced exactly the same problem when trying to import a H.265 from a DJI drone. Same error message and upgrade advice but have since been able to get thumbnails rendered, imported and editable.

    My setup...... Creative Cloud (photography) membership, desktop computer with a GeForce graphics card, the HEVC codec previously installed for another program from Microsoft store, an earlier Rush install but just updated to Premiere Rush 2.0

     

    The solution for me was to go to Edit...Preferences. Select...Enable hardware acceleration encoding and decoding.

    As stated above the thumbnails are then rendered and the file can be imported, is visible and can be edited. This is on Rush 2.0 currently but I had the previous version functioning with H.265 clips as well.

     

    If I return to the preferences menu and disable hardware acceleration, then restart Rush the clips are not rendered and I receive the error message "This file requires the HEVC codec, which is included with a Creative Cloud membership. To upgrade to a paid plan, go to: www.adobe.com/go/video    OK

     

    The solution for me was to have hardware acceleration enabled.....it might be for you if your setup is similar.

    Good luck

     

     

     

     

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      December 3, 2021
      quote

      The solution for me was to go to the Edit menu > Preferences. Then select Enable hardware acceleration encoding and decoding.

       

      Thanks so much for sharing that, Ian!


      Have others here tried this to see if it works for you?

       

       

      ct_cyclist321
      ct_cyclist321
      Participant
      December 3, 2021

      Mine was already enabled - doesn't work

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      December 2, 2021

      As this problem seems to be persisting, I just filed a bug report through official Adobe channels...

       

      So all customers who have this issue, please vote/comment/follow the new ticket here:

       

      https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/44518785-premiere-rush-error-message-this-file-requires

       

      Thanks!

      K
      KseniaBelka
      Participant
      December 2, 2021

       

      Hello. Premiere Rush refuses to export the project to a file, showing a message that the HEVC codec is needed, but I have a paid subscription for more than a year. What could be the problem?
      I
      Ian2192868653za
      Participant
      November 24, 2021

      I had the same problem with blanked out thumbnails and unable to import file due to HEVC codec required.

      I went to Edit....preferences and ticked 'enable hardware accelaration encoding and decoding'

      The thumbnails were then rendered and the file was imported, playable and able to be edited.

       

      This is on a desktop with additional graphics card, Cloud membership (Photography) and the 99cent codec previously downloaded from Microsoft store.

       

      Hopefully this may help some people with the same problem.

        S
        Sajay Antony
        Participant
        November 22, 2021

        Another issue recommended updated Nvidia Drivers. But this still happens after today's update on Windows 11. 

        Tried opening a support ticket since I'm paying for Creative Cloud. Not sure if I should try Premier Pro since this seems to be affecting that as well. 

        M
        MacgeekppcAuthor
        Participating Frequently
        November 19, 2021

        Upgraded to a new M1 MacBook Pro. Reinstalled Rush. Same errors. Still no fix. 

        ProDesignTools
        Community Expert
        ProDesignToolsCommunity Expert
        Community Expert
        November 16, 2021

        Premiere Rush 2.0 was released yesterday:

         

        https://helpx.adobe.com/premiere-rush/help/whats-new/2022.html

         

        Has anybody who has received the "HEVC codec" message tried the new version yet?

        D
        defaultv9z7s0az7nbb
        Participant
        November 16, 2021

        Yes, it still gives me an error message.

        This is maddening....

         

        lieutenantdaily
        lieutenantdaily
        Participating Frequently
        November 12, 2021

        New problem. 

        If I use the older version (1.5.54), it works if you only have a few clips.

         

        I tried a project with over 40 clips, and it started failing 3/4 through and gave me the HEVC. This is repeatable. 

        T
        TimK.
        Participant
        November 9, 2021

        Same issue here; I was able to edit without any issue but now when I use the same content I get the reported error message. Definitly a bug in later versions. I hope they fix this soon.

         

        J
        jeremyh53115868
        Participant
        November 6, 2021

        I believe I found a fix! I reinstalled an older version of Rush. Version 1.5.54 works. The most recent (1.5.62) and the second most recent (1.5.58) both gave me the error.

         

        You can reinstall older versions from Creative Cloud. Click the three dots beside Premiere Rush and then 'Other versions'. Install 1.5.54.

          Ioannis5E6D
          Ioannis5E6D
          Participating Frequently
          November 8, 2021

          This is true, it worked for me as well, i tried it today, maybe after seeing your post Jeremy so thanks anyway.

          It is amazing Adobe support is not aware of this huge how can we call it, bug or similar? Instead of telling you go to 1.5.54 they waste your time.

           

          After about an hour my agent told me to try the previous version, 1.5.58, i did but failed as the newest one. I did not think of installing "2 versions before"

          No more HECV or freeze or crash of RUSH now. 

            alayynay
            alayynay
            Participant
            November 17, 2021

            Also worked for me. 

            With version 2.0, it says "unlimited exports for all users!". You would think that this issue would be fixed but no, version 2.0 i still get the HVEC issue. Weird especially because I had exported this exact video a couple versions ago, not sure if it was after 1.5.54.

            Cmon adobe, figure this out! 

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