Bagaimana ternyata pengajuan pengembalian dana saya, kenapa tidak ada respon kepada saya?

Saya sudah menghubungi pihak asisten Adobe tetapi saya tidak menemukan jawaban

I have contacted Adobe's assistant, but there has been no response from them. They said they would look at my data, but until now there has been no response or news at all.

Please ask this question in Creative Cloud forum or go to your Adobe ID account and cuntact support. Thanks