My RoboHelp plans claims that I get the web items listed below, but I don't know how to access the 2GB of Cloud storage. Does anyone know?(Post an answer about Creative Cloud storage and I will weep softly. This is not Creative Cloud storage nor Creative Cloud Publish Storage.)Cloud storage 2GBCore CC ServicesCreative Cloud Publish StorageAdobe RoboHelp Review ServiceWhen I have the tab open that shows the web services in my plan, there is an inviting button, Access your apps and services. When I click that, absolutely nothing happens whatsoever.

You will none of you--with one possible exception--be surprised to learn that the solution has nothing to do with Creative Cloud desktop application (CCDA), except its presence. And since I already had several Adobe products installed on my Mac long before I purchased RoboHelp for the Mac, the presence and good operation of CCDA was already established. Even if installing RoboHelp did "break" the Files tab on CCDA. No, CCDA is irrelevant. The solution is incredibly simple once you know where to look, but I was unsuccessful in finding any instructions or support or forum answers that detailed the solution, so I share it here for the benefit of others:Open a Finder window.In the left pane, shown under the Favorites heading, there will be a new shortcut named Creative Cloud Files.Confusingly, the icon for this shortcut will be a document icon, even though you will be using it as a folder.Click Creative Cloud Files.In right pane, you will see the content of the special cloud storage directory. IMPORTANT: The contents of this directory are not the same as the CCDA's Files tab. With this directory, you can easily "drag and drop" whatever files you need from within the Finder. This is not the case for the CCDA. If you don't like the shortcut and/or the fact that it has a document icon, you can get where you need to this way: Open a Finder window.Go to your home directory, which has the same name as your user folder.(The directory name might be your given name, for example "Harpreet"; it might be your given name and the first initial of your family name, for example "kiml.")Click the folder named Creative Cloud Files.

For the benefit of others following this thread I asked RoboHelp's Product Manager about accessing the files on other machines. She has replied with the following information. If you want to access them on a machine that does not have the Creative Cloud Desktop app, you can logon to https://creativecloud.adobe.com/ Creative Cloud web and you would be able to see the files uploaded previously. They can be downloaded one by one by clicking on the menu. I don’t see a bulk download option. That will be available via the Creative Cloud Desktop app so that will be a better option.________________________________________________________My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

PuritySyrup

Inspiring

Answered

Cloud storage 2GB (NOT about Creative Cloud storage)

Forum|Forum|2 years ago
March 11, 2023
9 replies
1202 views

My RoboHelp plans claims that I get the web items listed below, but I don't know how to access the 2GB of Cloud storage. Does anyone know?

(Post an answer about Creative Cloud storage and I will weep softly. This is not Creative Cloud storage nor Creative Cloud Publish Storage.)

Cloud storage 2GB
Core CC Services
Creative Cloud Publish Storage
Adobe RoboHelp Review Service

When I have the tab open that shows the web services in my plan, there is an inviting button, Access your apps and services. When I click that, absolutely nothing happens whatsoever.

This topic has been closed for replies.

Correct answer PuritySyrup

You will none of you--with one possible exception--be surprised to learn that the solution has nothing to do with Creative Cloud desktop application (CCDA), except its presence. And since I already had several Adobe products installed on my Mac long before I purchased RoboHelp for the Mac, the presence and good operation of CCDA was already established. Even if installing RoboHelp did "break" the Files tab on CCDA.

No, CCDA is irrelevant. The solution is incredibly simple once you know where to look, but I was unsuccessful in finding any instructions or support or forum answers that detailed the solution, so I share it here for the benefit of others:

Open a Finder window.
In the left pane, shown under the Favorites heading, there will be a new shortcut named Creative Cloud Files.
Confusingly, the icon for this shortcut will be a document icon, even though you will be using it as a folder.
Click Creative Cloud Files.
In right pane, you will see the content of the special cloud storage directory.

IMPORTANT: The contents of this directory are not the same as the CCDA's Files tab. With this directory, you can easily "drag and drop" whatever files you need from within the Finder. This is not the case for the CCDA.

If you don't like the shortcut and/or the fact that it has a document icon, you can get where you need to this way:

Open a Finder window.
Go to your home directory, which has the same name as your user folder.
(The directory name might be your given name, for example "Harpreet"; it might be your given name and the first initial of your family name, for example "kiml.")
Click the folder named Creative Cloud Files.

Peter Grainge

Community Expert

For the benefit of others following this thread I asked RoboHelp's Product Manager about accessing the files on other machines. She has replied with the following information.

If you want to access them on a machine that does not have the Creative Cloud Desktop app, you can logon to https://creativecloud.adobe.com/ Creative Cloud web and you would be able to see the files uploaded previously. They can be downloaded one by one by clicking on the menu.
I don’t see a bulk download option. That will be available via the Creative Cloud Desktop app so that will be a better option.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Without using CC I don't know how you can access your files from the cloud, as you might want to in the event your machine fails and you want them on another machine. For that reason I answered as I did.

I am sorry you feel as you do but as far as I can see there was no way to answer your question with that restriction. As you are not happy with that, perhaps best that I leave others to help you in future.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

PuritySyrupAuthor

Inspiring

> perhaps best that I leave others to help you in future.

I agree with you entirely.

PuritySyrupAuthorCorrect answer

Inspiring

You will none of you--with one possible exception--be surprised to learn that the solution has nothing to do with Creative Cloud desktop application (CCDA), except its presence. And since I already had several Adobe products installed on my Mac long before I purchased RoboHelp for the Mac, the presence and good operation of CCDA was already established. Even if installing RoboHelp did "break" the Files tab on CCDA.

No, CCDA is irrelevant. The solution is incredibly simple once you know where to look, but I was unsuccessful in finding any instructions or support or forum answers that detailed the solution, so I share it here for the benefit of others:

Open a Finder window.
In the left pane, shown under the Favorites heading, there will be a new shortcut named Creative Cloud Files.
Confusingly, the icon for this shortcut will be a document icon, even though you will be using it as a folder.
Click Creative Cloud Files.
In right pane, you will see the content of the special cloud storage directory.

IMPORTANT: The contents of this directory are not the same as the CCDA's Files tab. With this directory, you can easily "drag and drop" whatever files you need from within the Finder. This is not the case for the CCDA.

If you don't like the shortcut and/or the fact that it has a document icon, you can get where you need to this way:

Open a Finder window.
Go to your home directory, which has the same name as your user folder.
(The directory name might be your given name, for example "Harpreet"; it might be your given name and the first initial of your family name, for example "kiml.")
Click the folder named Creative Cloud Files.

Peter Grainge

Community Expert

Thank you for posting the solution you found. Please bear in mind those of us who support the forum are often trying to resolve issues we haven't encountered ourselves. We poke around using our general experience of the product in the hope of helping.

For Windows users who are not familiar with the Mac OS, a finder window is the same as opening Explorer.

At first I could not see how the Creative Cloud Files @PuritySyrup has shown is accessing the 2gb storage. On my system right clicking that folder shows that it is on my hard disk.

In CCDA there is a link that open that folder.

However, a test file that I put in Creative Cloud Files did not show up as being stored in the cloud within CCDA.

For that it appears you have to use the burger menu in the app where there is an option File > Go to Creative Cloud Web

That opens a browser window showing what is stored in the cloud and that does show the file I put in the local sync folder. That does not show in Your Files in the second image above and I don't get why that is. However, it does seem that CCDA is required if you want to view what files Adobe think you have in the cloud store by accessing them from the burger menu. @PuritySyrup have you found some other way of checking that or accessing the files on another machine via the web?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

I am wondering if the Files section is a means of uploading files to the store without putting them in the Sync folder so that you are not also using local storage. Just a guess.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Amebr

Community Expert

Oh yeah, there should be a useful message, but I'm just used to useless messages in applications these days 😛

PuritySyrupAuthor

Inspiring

You are quite right.

A

Amebr

Community Expert

I wonder if the CC error is because there are no files to display? What does the + button on the right do?

PuritySyrupAuthor

Inspiring

Thanks for your question!

The + button does nothing, but that's because I can't actually click it. While I'm getting a "loading" message, there's nothing active on the page.

There should be any files there, but in that case, it should just report that, surely? Not go into a loop?

Peter Grainge

Community Expert

You showed a different screenshot before. You weren't even in the app. Now you are in the app but with a different problem. Show the new screenshot in the Creative Cloud desktop - Adobe Support Community forum where someone with knowledge of that app can help you.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

PuritySyrupAuthor

Inspiring

Yes, I absolutely showed a different screenshot before. I trying to focus discussion. That didn't work. It was not meant to imply that I didn't have Creative Cloud running too. But it will not run properly. I was hoping for away to avoid it, since fixing that problem is large.

I see now that I should have explained in advance why I didn't want to be told to run Creative Cloud desktop. I was hoping there was a solution that would allow me to avoid CC desktop, because I have been working a long time to try to resolve the CC desktop issues with absolutely no progress.

I thought it would be simpler, and I would turn off and turn away fewer people by just saying "no Creative Cloud" and not going into the backstory of why. Silly me.

Peter Grainge

Community Expert

As I explained, you need to have the app alongside RoboHelp, whether or not you are using CC apps.

If you want the storage you have to fix the issue by asking in the forum I have pointed to.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

PuritySyrupAuthor

Inspiring

I appreciate that you took the time to respond, and I understand that you thought you were helping.

But I am in fact crying just a little bit, and it's for a very good reason. Have a look at this screen shot from my MacBook just now:

PuritySyrupAuthor

Inspiring

I promise you, I requested that no one mention Creative Cloud for a reason. The reason is that it will not work for me.

Peter Grainge

Community Expert

I am going to have to make you weep or not answer your question!

When you installed RoboHelp it automatically installed the Creative Cloud Desktop app. I believe it is part of the licensing. That is not the same as installing Creative Cloud itself.

The app can also be downloaded free from How to download the Creative Cloud desktop app (adobe.com)

With Creative Desktop you can access your storage.

Tissues available at a store near you. 🙂

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

PuritySyrupAuthor

Inspiring

I have attached a screen shot, just in case the above is confusing.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded