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aduncan_24018
Participant
October 13, 2025
Answered

Error generating PDF after latest Acrobat update

  • October 13, 2025
  • 2 replies
  • 111 views

I have been successfully generating PDFs from Adobe Robohelp for several months now. Last week, Acrobat updated to the latest version, and now I'm receiving the following error generating a PDF. This is the same RH project I have successfully generated a PDF from in the past. 

I also updated to the latest Java version in case there was a mismatch.

 

Versions:

Adobe Robohelp: 2022.6.34

Adoboe Acrobat: 2025.001.20756

Java: Version 8 Update 461 (build 1.8.0_461-b11)

 

 

Command failed: java -jar -Djava.awt.headless=true -XX:+UseG1GC -XX:MaxGCPauseMillis=1000 "C:/Program Files/Adobe/Adobe RoboHelp/resources/data/pdf/pdf-publisher.jar" "C:/Users/AMYDUN~1/AppData/Local/Temp/RHTMP/PDF4F6x2s/config/mergedHTML.json" "C:/Users/Amy Duncan/Documents/My RoboHelp Projects/outputs/Caterpillar - 22475/CAT22475.pdf" [main] INFO com.adobe.guides.pdf.mapper.ConfigurationMapper - Patching remaining config properties Exception in thread "main" java.lang.StackOverflowError at java.lang.AbstractStringBuilder.append(Unknown Source) at java.lang.StringBuffer.append(Unknown Source) at com.realobjects.xml.core.model.dom.save.Printer$TextToken.append(l:657) at com.realobjects.xml.core.model.dom.save.Printer.string(l:258) at com.realobjects.xml.core.model.dom.save.DOMBaseSerializer.b(l:762) at com.realobjects.xml.core.model.dom.save.DOMBaseSerializer.serializeText(l:615) at com.realobjects.xml.core.model.dom.save.DOMTreeSerializer.b(l:672) at com.realobjects.xml.core.model.dom.save.DOMTreeSerializer.d(l:737) at com.realobjects.xml.core.model.dom.save.DOMTreeSerializer.b(l:635) at com.realobjects.xml.core.model.dom.save.DOMTreeSerializer.d(l:737) at com.realobjects.xml.core.model.dom.save.DOMTreeSerializer.b(l:635) at com.realobjects.xml.core.model.dom.save.DOMTreeSerializer.d(l:737) at com.realobjects.xml.core.model.dom.save.DOMTreeSerializer.b(l:635)

    Correct answer aduncan_24018

    I solved the mystery, and it didn't have anything to do with the Acrobat update. We had inserted PDFs as iFrames into our TOC, and the PDF generator fails as a result. I removed those iFrames, and it works as expected. This would be helpful to add to the log, however. It could save others hours of troubleshooting time.

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 14, 2025

    Thank you for posting the answer. The forum works better when people do that. 🙂

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    A
    aduncan_24018AuthorCorrect answer
    Participant
    October 13, 2025

    I solved the mystery, and it didn't have anything to do with the Acrobat update. We had inserted PDFs as iFrames into our TOC, and the PDF generator fails as a result. I removed those iFrames, and it works as expected. This would be helpful to add to the log, however. It could save others hours of troubleshooting time.

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